Grievance Redressal Policy
1. Purpose: The Company i.e. Signzy Technologies Private Limited is committed to resolving grievances promptly and fairly to uphold trust and satisfaction in our services. This Grievance Redressal Policy outlines our commitment to resolving any grievances or complaints effectively and efficiently.
2. Scope: This policy applies to all customers/ end-users whose credit information is accessed.
3. Lodging a Grievance: The customers/ end-users can lodge a grievance via email specified below, within 10 days of the issue arising. Regular updates will be provided to the customer regarding the status of their grievance until it is resolved.
Level 1: Service Representative
- Timeframe: Acknowledge within 1 business day; resolve within 5 business days.
- Details of the Service Representative-
Name- Vijay Singh meena,
Phone No.- 9785667806
Email ID- vijay.meena@signzy.com
Level 2: Senior Manager
- Timeframe: Acknowledge escalated grievance within 1 business day; resolve within 10 business days from initial escalation.
- Details of the Senior Manager-
Name- Nandan Kamat,
Phone No.- 8884145538
Email ID- nandan.kamat@signzy.com
Level 3:
- Timeframe: Acknowledge escalated grievance within 1 business day; resolve within 10 business days from initial escalation.
- Details of the Nodal Officer-
Name- Dhwaneet Mishra
Phone No.- 8446435434
Email ID- dhwaneet@signzy.com
4. Confidentiality: All information related to client grievances will be treated confidentially to protect client privacy and maintain trust.
5. Feedback and Closure: Once the grievance is resolved to the customer’s satisfaction, feedback may be sought to improve our processes. A closure confirmation will be provided to the customer. We will use client feedback from grievances to continuously improve our services and processes.
6. Review and Revision: This Grievance Redressal Policy will be reviewed periodically to ensure its effectiveness and may be revised as necessary to reflect changes in regulations or company practices.
