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Garnering the Gig Economy- 3 Ways The Fintech Industry Leverages AI To Enhance The Gig Workforce

Posted on | by Signzian

In 2021, there were nearly 23.9 million independent/gig workers comprising the Gig economy in the United States, an increase from 12.9 million in 2017, according to the 2022 Gig Payments Report. The study further illuminates that 85% of respondents have increased their gig work, and 58% cited inflation as their primary reason for this. The number of workers is still growing with rising inflation, pandemic-era job losses, and the work-life balance mindset.

Conventional financial services are not tailored for the needs of gig workers. This is because many banks focus more on premium and higher-income customers. Additionally, they lack access to data about the financial behaviors of gig workers, who often have to keep their financial activity unregistered. Their paychecks often fluctuate with jobs coming and going from one month to the next. This lack of a steady income means these workers struggle to access investment accounts, loans, insurance, and other financial products. They are also likely to face difficulties paying for unexpected emergencies, such as costly medical treatments.

For fintech industry companies, an opportunity awaits. Many financial technology ventures have recognized these workers as potential customers who are underserved by the traditional banks and are now playing a pivotal role in powering the Gig economy. We at Signzy like to stay ahead of the curve and have been focusing on providing financial technology services that are easy to use without compromising quality. Let’s see how all this has helped the growing sector.

AI From Fintech Industry Companies For Gig economy

Gig Payments Report states that gig workers prioritize speedy service while receiving payments. For example, 70% prefer to receive their payment on the same day they work while 39% choose immediately after each job. Only 29% prefer it at the end of each day. Additionally, with rising inflation impacting work and personal expenses for 57% of respondents, timely access to funds is crucial for their financial needs.

With a gargantuan gig economy workforce looking to financial sector to manage their finances, there are bound to be support-related queries that follow. So how can the support teams of financial technology companies rise to offer the much-needed support, especially that which aligns with the preferences and expectations of their customers today? Herein lies the chance for these companies to immediately incorporate modern AI-powered support systems into their technology stacks to resolve all customer issues.

Meeting Customers Where They Are

Not bound to any location, gig workers are constantly moving. AI-powered solutions provide resolutions across channels through email, messaging, chat, SMS, and voice for support when they require it the most. Most of Signzy’s API resources enable the institutions with remote-friendly solutions. This can be for onboarding, KYC, etc.

Moreover, they are constantly busy, and gig work is often a side hustle that supplements their income (Branch and Marqeta’s report defines only 27% rely on gig work as their major source of income). By leveraging AI, fintech companies can offer proactive customer service – addressing a customer’s issue before they encounter one- by detecting or anticipating the problem in advance and extending the necessary support to resolve it. Some of the use cases are:

  • Warning a customer that their bill is soon due.
  • Reminding customers to transfer balances from one account to another.
  • Alerting customers that there may be an improved savings account option than their current one.

Such proactive, preemptive, and predictive support is much needed for the workforce. We ensure that you get it at Signzy.

Fast, Immediate Solutions

Terraforming the customer support landscape, AI-powered chatbots for customer service have become significantly efficient by delivering personalized solutions immediately and automatically for a truly effortless experience. In addition, AI can automate resolutions to high-volume, repeatable tickets like paying monthly bills and resetting passwords, freeing up human agents to focus on the more complex issues and decreasing resolution times. The result? Faster and more consistent customer support, and less fielding of common and repetitive problems for the support team.

For example, suppose a customer has doubts about the loan application process. In that case, a chatbot could efficiently provide a relevant article from a company’s knowledge base that covers this topic in detail. Furthermore, if it is connected to the correct backend systems, it can even provide the real-time status of applications.

AI-driven solutions enable fintech companies to improve their support for customers’ needs. This includes access to 24/7 support outside of standard working hours when support teams are unavailable to respond to queries. This also reduces the cost of keeping a human support team on standby in case of an unexpected ticket spike. In addition, this type of support is ideal for gig workers who work irregular schedules but still need support access from their financial service provider. One of the emphasized areas Signzy focuses on is this kind of support for our clients. We ensure to take care of everyone.

What Signzy Is Adding To The Growth

Signzy has been in the fintech industry for nearly a decade now. We began with the idea of having fully customizable AI-driven automated solutions for all onboarding and KYC problems. But since its inception, we have kept in mind the further horizons we would explore. The time is nigh, and we are helping out in all the industries we can. With the Gig economy, we believe our services can provide a strong foothold in ensuring the right customers for all financial institutions. We make sure to make it simple for everyone.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com.

Written By:

Signzy

Written by an insightful Signzian intent on learning and sharing knowledge.

Harnessing Hospitality With KYC- How Signzy Can Help The Hospitality Industry Be Safe

Posted on | by Signzian

Did you know that for the hospitality industry, statistics indicate that organizations lose upto 6% of annual revenue from fraudulent activities perpetrated by guests and employees? For example, a hotel operator earning approximately $10 million in annual room revenue may experience losses between $500,000 and $600,000.

Preventing this while moving forward in the industry is a parlous task. One of the effective ways of this is to conduct KYC-‘Know Your customer’ for all the customers. KYC is the process of verifying the user’s identity and is typically done by several methods such as ID paper upload, face recognition, electronic ID verification, etc.

Digital KYC is rendering to be a mandatory process in the hospitality industry. Let’s examine how this is blooming and why fintech companies will help enhance this growth.

Relevance Of Digital KYC Processes

Digital KYC is as essential as ever in the financial technology sector to prevent financial fraud, identity theft, money laundering, and terrorist financing. As a result, it is widely used in the banking and fintech industries. But this begs the question of how KYC helps the hospitality industry? First, more and more states demand that the hotel has a copy of the guest’s passport or ID. But the issue with this solution is a lower Revenue Per Available Room (RevPAR) and increased time per check-in.

As Hotels lean towards online and kiosk check-ins, this process becomes more difficult. It would be great for customers to offer their passport or ID information ahead of time, which includes a scan of the passport and a picture of the guest. If this information could be stored in the hotel’s Property Management Software before the arrival of guests, it would be far more convenient.

Digital KYC in International Hospitality

Financial institutions in Scandinavia, Central, and Western Europe reported considerable savings and improved affinity for their services after implementing an effective Electronic ID (eID)-based KYC process a few years ago. But when you implement such methods, ensure that you avail the assistance of an established fintech resource provider. Else, the road might turn out to be quite bumpy.

Availing Fintech Industry Service Providers

A good service provider might seem complicated to find at first, but if you know where to look, you can get the best. They will ensure that the proposed solutions are specifically designed for your needs rather than a conglomeration for general clients. It will also be maximized in digitization. But, most importantly, it should comply with regulatory guidelines without compromising comfort or security.

At Signzy, we provide the most secure customer onboarding, e-signing, and authentication services. We ensure that all our clients, especially from the hospitality industry, encourage using electronic IDs, passports, and ID cards as verification documents and utilize digitized KYC methods. We can provide you with state-of-the-art customizable AI-driven resources for this. In addition, we can help you obtain required information from OVD(officially Verified Documents), retrieve the data, and store documents and signed agreements in archives.

Electronic IDs

It is essential to understand what an electronic ID is? Electronic identification is an electronic system for legitimizing users on the Internet or other computer systems. For example, using an electronic identity, users can identify, sign contracts, and approve transactions on websites such as banks and public portals.

Once onboard, guests can quickly access their loyalty program information. In addition, if they use an eID, there is no need to worry about remembering a username and login, as the eID provides authentication.

Signzy’s Impact In The Hospitality Industry

Signzy’s contributions in the industry are not unprecedented or novel, as we have always emphasized upgrading the onboarding and KYC processes in financial technology for nearly a decade. The hospitality industry, too, has seen its fair share of this.  

Recently the regulations are becoming more stringent as fraudsters are finding advanced ways to trick hotels. As the behemoths in the hospitality industry acknowledge and adopt KYC and identification processes as mandatory, it is only sensible for the mid-level players to do the same. The era of digitization is here, and it is now.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com.

Written By:

Signzy

Written by an insightful Signzian intent on learning and sharing knowledge.

 

The Future Of Fintech Industry’s Finest- 7 Predictions On Where It’s Headed

Posted on | by Signzian

In 2022, the fintech industry is estimated to be $179 billion. This is expected to reach $213 billion by the year 2024.

Knowing how big it will grow is helpful, but there is more than meets the eye. The intricate factors and latent possibilities drive the growth. Determining a probability for this in figures is near impossible. But we certainly can determine the possible tangents where the financial technology industry is headed.

Here are 7 predictions on how the fintech industry will be transformed.

Explore the future of financial technology with these metamorphosing predictions that range from hybrid cloud solutions to exponential computing processes. Not only is the fintech industry changing payment methods and investing options, but also how any business works.

Advanced Hybrid Cloud/Server Solutions

The unavoidable nature of a well-planned ecosystem strategy is crucial, as is effective and efficient orchestration. For example, open banking lets customers share their financial data with other apps and vice versa. In addition, real-time intelligent data integration is possible with hybrid cloud (cloud/server) solutions.

Cybersecurity Teams And Their Convergence

Cybersecurity and anti-fraud teams are conventionally separate departments in financial companies. They are usually focused on different threats and risk factors from various entities. As cyber fraud allows criminals to exploit this division blatantly, banks will soon rethink the organization of these teams. Crimes like synthetic identity fraud are aided by artificial intelligence, automation, and other banking technology, unlike traditional approaches to fraudulent theft. These separate teams will combine as banks and financial companies and institutions realize the joint expertise of cybersecurity managers and fraud investigators is required to combat these threats. Inadvertently, the CISOs – probably with the largest cybersecurity budgets compared to any industry by 2023- will take on the anti-fraud team’s responsibilities.

Defi Over Cefi

DeFi is short for ‘Decentralized Finance‘, also known as the Open Finance movement. At its foundation, it is a blockchain-based form of finance focusing on removing the conventional reliance on CeFi (Centralized Finance). Consider removing the requirement for intermediaries such as exchanges, brokers, or banks to handle settlements of any transactions and move that into a smart contract on the blockchain. The objective is to revolutionize finance and vest the power back to the relevant investors and funds. We are already headed in this direction and can expect DeFi to become a vital part of the financial ecosystem.

The Inevitability Of The Best Customer Experience

The financial services industry has refocused on putting consumers first. As a result, the current consumers are relieved and liberated with a wide range of products and services. This grants a newfound sense of power over their spending habits. With a rise in card-linked rewards, personalized loyalty programs, BNPL solutions, and much more, consumers have multiple choices on how and when their money is spent. As a result, banks and fintech need to evolve their offerings to meet customers’ demands constantly. This will continue well into the banking’s future, effectively making end-users the winners. The power vested has shifted to the consumers, and it is not going away anytime soon.

Newer Modes For Identification

The fintech industry will enable communities to create bank accounts without requiring KYC verification processes with identification documents that may not exist or be accessible. Moreover, by making it available for individuals to avail of financial services, it’s certainly possible to generate greater access to borrowing services, remittances, and even investment tools/options. These may pave the way to creating businesses, better debt management, and financial security.

Exponential Computing Power And Processes

By 2050, computing power and network speeds will handle unimaginable volumes of data. As a result, business and the financial technology sector will generally become more automated and real-time. Larger volumes of data will rapidly flow within and between many enterprises, and cognitive computing will enhance financial systems. With this, financial teams will no longer have to expend days or weeks collating and consolidating financial and operational factors for delivery to stakeholders. Instead, summarized financially and any operational data will be instantly available to executives on a real-time basis. This will support “right-time” decision-making.

Embedded Finance And Its Relevance

Embedded fintech will undoubtedly dominate the industry by 2030. This implies that financial services will not necessarily be offered as a stand-alone product. Instead, it will be a part of the primary user interface of other products. Good examples of embedded finance are Facebook Pay and Apple Card. By 2030, similar services will be crucial to the scene.

Leveraging The Fate Of The Fintech Industry

We can reasonably assume that the future of fintech is indeed engrossed in technological advancements. As banking technology metamorphosizes into newer forms and the financial industry explores novel venues, it is sensible to adapt to the changing time. Automation and artificial intelligence in the financial companies’ sphere is a good start. You will need to find reliable and efficient fintech service providers who will be available for your requirements. At signzy, we focus on this. Check out the webpage to know more.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com.

Written By:

Signzy

Written by an insightful Signzian intent on learning and sharing knowledge.

 

$5 Trillion

Fintech’s Role in India’s $5 Trillion Ambition

Posted on | by Signzian

As India sets its sights on achieving a $5 trillion economy by 2026, the fintech industry emerges as a pivotal player in this grand vision. Combining the power of technology with finance, fintech is transforming traditional banking, facilitating seamless digital transactions, and bridging the financial inclusion gap in the country. With its ability to offer innovative solutions, from digital payments to alternative lending, fintech is not just modernizing the financial landscape but also catalyzing economic growth by driving investments, creating jobs, and enhancing consumer experiences.

In 2019 Prime Minister Narendra Modi envisioned making India a titan with a USD 5 trillion economy and a global powerhouse by 2024-25. With this, India would be the third largest economy in the world with every financial company powering the change.

Although almost all industries have contributed to India’s growth in the past decade, financial technology significantly impacts achieving the goal. A major factor for this is the relentless adoption of automation in the sector.

India’s digital journey has been a unique one. It probably started with the Digital India campaign in 2015, which aimed to promote greater financial inclusion – India’s population has grown to over 1.4 billion, and significant steps have been taken toward digitization.

The Government’s Role In The Fintech Industry

The government-initiated campaign had three main components: 

  • Digital Infrastructure Creation
  • Digital Delivery of Services
  • Digital Literacy

To a large degree, the movement empowered the people and continues to impact the country’s growth positively. 

Today, we have the following:

  • Aadhaar ID system
  • Unified Payments Interface (UPI)
  • Enhanced internet connectivity
  • A nation with a large portion of digital natives
  • Some of the fastest-growing and most successful fintech industry startups

With the digital revolution that has been happening, people are getting greater and easier access to financial services. This fundamentally changes consumers’ financial behavior from a preference for cash to e-wallets and UPI. UPI is one of the significant driving factors in India that has gotten consumers to use payment services on their mobile phones. Changing payment habits are driving changes in banking and financial services in India.

Financial Companies Into E-Commerce

As e-commerce took off in India, with companies like Amazon and other e-commerce players entering the market, consumers transitioned to digital payments like Google Pay, Paytm, QR payments, etc.

They also became habituated to using digital authentication methods from:

Some of these were introduced out of necessity to cater to consumers in cities with varying internet access and mobile penetration levels.

As account opening modes transform from in-person transactions to in-person remote events, the question, ‘is the client legitimate?’ becomes difficult to answer. Moreover, with the growth of digital businesses comes the growth of fraud and risk. So it’s critical for banks, financial services providers, and non-financial banking institutions (NBFCs) to ensure a secure verification process from the point of onboarding.

Interestingly, over the last few years, video/online KYC has revolutionalized the KYC process between banks and consumers, whether it happens in person or remotely. In addition, consumers have also become habituated to smartphone verification as it becomes part of an account opening process or ongoing banking transactions.

Fintech For Five Trillion- Together, We Shall

The payments revolution also drives other shifts within the ecosystem, particularly in the lending industry, as banking and financial services move away from conventional operating methods. We are seeing more “openness” from the overall digitization of products, services, and offerings to API unification across some of the larger banks in India. Banks also collaborate with fintech industry startups to bring some innovative products to life.

These collaborative projects, along with new initiatives by the government, including the open banking drive, have propelled India to the forefront. 

At the organization level, high-growth companies need working capital to ensure their innovative ideas and services can launch successfully. These companies may be smaller compared to typical multinational corporations. If they are being evaluated using traditional financial instruments used by banks and NBFCs, they would be less likely to get approval for the loans required because several data points wouldn’t be available. As part of the government’s vision to bring the Indian population into the digital age, IndiaStack and other vital frameworks help make some of these data points available.

On the consumer level, with the amount of transactional data available as digital activity increases, data privacy and security will be of concern. For example, how risk profiles are being built from payment transaction data, what is in payment transaction data, how fraud is being managed, etc. – these topics that we often hear from consumers, banks, and the fintech industry.

Fintechs Are Improving 

Although Fintech has seen considerable developments in the past few years, creating a new-age financial framework in a country with diverse demographic and linguistic diversity can be daunting.

All stakeholders, from banks, fintech companies, financial services firms, government regulatory institutions, and value-added services, must address the current challenges and ensure inclusive growth through valuable innovative services and products.

Some more improved and relevant fintech innovations include:

  • Fraud-proof e-Stamp with unique identification number
  • E-Way bill – a goods movement compliance mechanism
  • GeM- Government e-Marketplace
  • TReDS- Trade Receivables Discounting System that facilitates MSMEs to receive payments from any corporates through e-banking rightly
  • GSTN for any checking claim on input tax credit
  • Bharat Bill Payment System- an integrated bill payment system where customers can through a network of registered agents through multiple payment modes.

It is necessary to supplement these initiatives with strong policy measures that enable their adoption at scale rather than just being siloed and fragmented success stories.

New-To-Credit (NTC) Customers And Risk Management

India’s current credit gap is nearly INR 16.6 lakh crore. Most of these are small-ticket loans sought by New To Credit(NTC) customers or individuals. They are usually unserved or underserved by conventional financial companies. Financial technology startups are striving to bridge this credit gap with flexible loans. They combine low-cost digital payment modes with innovative delivery models and data science to assess creditors’ creditworthiness and avoid payment defaults.

Many verification tech providers using traditional data points effectively exclude most of India’s population because many of us are new to credit. An excellent financial technology service provider should ensure accessibility with documents such as passports, driver’s licenses, residence permits, and of course, Aadhaar. They need to provide the right resources

Alternative credit scoring is also part of our solution for Indian companies. Credit scoring impacts how businesses evaluate their prospects and customers, from insurance to Ola or Uber rides. Consumers without specific financial data points aren’t necessarily unlendable. De-risking through a broad exclusion of NTC customers in India means losing out on a significant potential consumer base. Multi-platform score, joint modeling, and email detection are part of what we can offer as a more comprehensive alternative scoring solution. I think it’s also noteworthy that these data and insights don’t just help verify customers; they also help businesses build a better understanding of their customers and make better decisions for a longer-term business impact.

Why And How Signzy Enables Financial Companies With The Goal

At Signzy, we consider all the above concerns while crafting solutions. To improve digital payment penetration, we create resources that require very little expertise to integrate and, more importantly- use.

NTC customers need special attention, which we ensure with good ID Optical Character Recognition (OCR) for documents and Face Recognition tech for individuals. It will help make sure businesses can recognize high-risk and unsuitable customers right at the beginning and in an automated fashion.

All this is done using No-Code AI-driven resources that can be integrated seamlessly. We also have patented tech and no code workflow builders that shape the new edge tech required in the market.

So if you seek to improve your venture’s processes, Signzy certainly can help you. Check out our website.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com.

Written By:

Signzy

Written by an insightful Signzian intent on learning and sharing knowledge.

 

Cryptocurrencies

How Will Cryptocurrencies affect Fintech?

Posted on | by Signzian

In 2020 the world cryptocurrencies and blockchain market was estimated to be $1.49 billion. By 2030, it is expected to reach $4.94 billion, growing at a 12.8% CAGR from 2021 to 2030. Even with the current wavering scenarios, it is clear that they have an upward trajectory in the long run. Although cryptocurrencies haven’t achieved absolute consumer acceptance yet, there is little doubt that they will form an integral part of the financial ecosystem in the future.

Fintechs will likely be well impacted by multiple cryptocurrency availability and its adoption growth. Below we elaborate on how cryptocurrency, blockchain’s future, and the fintech industry are increasingly intertwined.

Decrypting Crypto

Cryptocurrencies are digital currencies not issued or regulated by any central authority, such as a federal or state government. Instead, they are generally stored in a more decentralized fashion. Some of these currencies, like Facebook’s Libra, are initially meant to be centralized, with long-term plans to be decentralized.

When a cryptocurrency is specifically decentralized (for example- Bitcoin), transactions are verified with the use of blockchain technology. Blockchain is a well-distributed, decentralized, accessible public ledger. In other words, it’s a public database of relevant digital information. Furthermore, the use of blockchain technology is a vitally secure mode of storing data as it is virtually near impossible to manipulate without significant detection.

Thus, cryptocurrencies are very secure virtual currencies with decentralized nature. As a result, they are not subject to government interference or regulation, as with traditional currencies.

Newer Fintech Industry Horizons With Cryptocurrencies

Cryptocurrencies are not well understood by the regular banking consumer residing in a country with a stabilized main currency. Therefore, unless the consumers are early adopters, they don’t have much incentive to primarily adopt crypto over the regular options and may even see the digital currencies as too risky.

However, cryptocurrencies are significantly more popular and have extensive adoption rates in regions of the world with multiple unstable currencies. A good example was when the bolivar experienced swift devaluation in Venezuela; many cryptocurrencies gained considerable access as a more stable and reliable option.

Cryptocurrencies are also specifically relevant to nearly 1 billion people across the globe. These people have mobile devices but may not have bank accounts. Being “unbanked,” they can’t use conventional financial products. But they can use those built on selected cryptocurrencies.

In both these cases, cryptocurrencies help open up newer markets where Fintechs find consumers who benefit from their products.

Better Money Transfers With Cryptocurrencies

One of the fintech consumers’ biggest complaints with conventional financial companies is the excruciatingly sluggish pace of transaction approval caused by the many layers of bureaucracy such approvals usually entail. Anyone who has tried to transfer money from one bank to another across borders is undoubtedly acquainted with how tiresome the process can be. Even transferring money between institutions in the same country is often riddled with delays and inefficiencies.

Because they are created on secure and decentralized public ledgers, cryptocurrencies can be taken back and forth much more swiftly than traditional currencies. This has the extra effect of considerably reducing transaction costs.

Transparency, speed, and convenience -are the cornerstones of any Fintech innovation, and cryptocurrencies are part of what makes it possible to create solutions based on the same principles.

Cryptocurrencies To Reduce Financial Fraud

Even as disruptors Fintechs face the exact issues around identity theft, fraud, and money laundering as any legacy financial company does, thwarting such hurdles is time-consuming, challenging, and labor intensive.

Because cryptocurrencies are created on distributed and decentralized ledgers, their specific transaction records are verified easily. Furthermore, provided the secure nature and use of blockchain technology, these particular records cannot be particularly manipulated or obscured, rendering fraud prevention a much less costly and tedious enterprise for Fintechs.

Fintech innovation has been an impactful disruptive force in the financial technology industry. Over the past decade, financial services and products have changed dramatically as Fintech solutions have offered consumers more appealing alternatives to traditional products.

Newer Paths In The Fintech Industry

In decades to come, cryptocurrencies will play a more significant role in forming emerging Fintech innovations by unlocking novel markets and supporting efficiency and convenience in all product offerings. However, it’s not just crypto that will transform the industry. Considering the rate at which innovation occurs in the fintech space, financial companies require the best products and services for their customers. It is vital to ensure that the customer is welcomed with a convenient yet secure onboarding experience. Check out Signzy’s AI-driven state-of-the-art customizable no-code resources to see what fits your needs.

About Signzy

Signzy is a market-leading platform that is redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering totally customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com.

Written By:

Signzy

Written by an insightful Signzian intent on learning and sharing knowledge.

 

Data Fabric To Weave Safer Financial Technology- How It Can Be Used To Improve Financial Services

Posted on | by Signzian

The excellent offerings of fintech firms derive from the creativity of startup founders and the people they drive to work for their companies, who have changed the financial technology industry as we know it. These innovators see everything possible and let their imaginations run wild when crafting ways to enhance our digital interactions. As a result of this dynamism, some fintech startups have achieved incredible success.

Conventional banks are catching up with newer fintech companies by providing fintech-like experiences and innovative new products. Perhaps these banks are inspired or threatened by what they see in the fintech industry. But, regardless of their drive and motivations, they are increasingly willing to up their game to the plate and compete with novel fintech offerings. This is because fintech and multiple banks — at least those that want to be around in the future — clearly understand that state-of-the-art technology is vital to remain competitive in the sector.

Thus, banks, other financial institutions, and fintech companies deploy new technology to meet their implied promise to customers that if the customers come to them, they will get better services, offerings, and products. This is how AI-artificial intelligence, machine learning, deep learning, big data, and data science have entered the finance industry. Therefore, financial institutions should obtain as much data as possible to use this technology and provide a competitive service and good user experience without compromising data privacy.

The Fundamental Requirement In Financial Technology

This fundamentally requires financial institutions(FIs) to consider the regulatory constraints on data access and use. A further challenge is that, while many companies might be great at collecting mass and personal data, they may actually have difficulties uncovering actionable insights that could help them provide better banking offerings and customer experiences. It certainly does not help that more extensive and older financial companies deal with data silos, legacy systems, and unstructured data. And then, there is the big baddie of cyber security, which leads many executives to hold back when developing new strategies for collecting and using customer data.

Data is the new oil. It’s precious, but they can not use it if it is unrefined. It has to be transformed into gas, plastic, chemicals, etc., to create a valuable entity that drives profitable activity, so all data(even personal data) must be broken down and analyzed to generate value.

Many would agree with this analogy. But unfortunately, companies have difficulty truly managing the vast amount of data and information available in our technologically networking world. This data is stored in various formats and places, making it challenging to fully utilize its power and potential. In addition, this data is increasing exponentially due to the digital footprint that all the customers leave on all the available online services they use.

Data Fabric- Handling The Issue Of Mass And Personal Data In Financial Technology

The problem is that we have too much data. This is precisely where data fabric will help companies. The data fabric’s value is that it enables improved insights because it provides access to more data from an extensive pool of varied and distributed data sources. This is on-premises or in public clouds that businesses usually use and identifies the specific relationships between data to provide better context. In addition, the data fabric ensures proper data governance, which is vital when scaling the utilization of data for analytics and AI.

This ensures proper data governance and allows companies to implement a winning technology strategy. In addition, a data fabric architecture will enable companies to utilize a hybrid and a mixture of multiple clouds, allowing portability in data storage and applications. For instance, IBM’s definition of a hybrid cloud includes on-prem data stores and applications, not necessarily just an on-prem private cloud.

Despite the challenges and hurdles posed by an excess of data, numerous players in the financial technology sphere are moving in the right direction, seeking to overcome the significant obstacles that come with the increased implementation of artificial intelligence and customer demands for personalization. Data fabric addresses multiple issues companies face in their attempts to better and update their technology strategies. Furthermore, it helps institutions comply with strict privacy regulations while using customer data.

Taking It A Step Further

In financial technology services, tech-savvy users long for personalized offerings that consider their financial history and present financial situation to give solutions based on the current requirements and anticipate future needs. To meet this requirement, companies need many data points to make sense of the vast amount of data collected from their customers and give them comprehensive solutions.

If a company knows its customers better and designs solutions based on this knowledge, there will be benefits for the customer and the company.

Many would wish financial companies to take their sophisticated pasts and presents into account to provide them with a more “humanized” banking experience, regardless of the growing use of technology required to reach this.

Faster extraction of the insights is a value of a data fabric; the embedded capability of governance ensures that appropriate data privacy and security is maintained — this is especially critical in the FSS industry. Also, data does not have to be moved and can stay secure at its source per the comment above is essential for highly regulated industries such as Financial Services.

Suppose a company is not up to speed with the better, richer insights gained from properly implementing a data fabric architecture. In that case, it will likely lose out to its competitors. The primary reason is that the customers may move to newer banking providers whose financial solutions are better matched to their current life situation and seamlessly adapt to their future needs.

Racing The Race With Data Fabric

The race is becoming increasingly tense — within the crowded space of new financial competitors, ranging from fintech startups and banks to non-financial companies taking advantage of this embedded-finance trend.

For the future victors in the financial sphere, the right data fabric strategy is not merely an option but a necessity. 

Any such form of revamping or upgrading in any organization, done alone, is not smart. It’s always better to see how experienced experts can help you out. Signzy holds a plethora of resources that can improve your processes to a greater extent. With our AI-driven products and services, you can make things better.

About Signzy

Signzy is a market-leading platform that is redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering totally customizable workflows. It gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru, and it has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com

Written By:

Signzy

Written by an insightful Signzian intent on learning and sharing knowledge.

KYC And Cybersecurity: Protecting Data From Cyber Fraud

Posted on | by Signzian

Traditionally, cyberthreats have been largely isolated to attacks on computer systems and networks. However, with the advent of digital transformation, cyberattacks are now targeting people and businesses at an unprecedented rate.

According to a report from Accenture’s State of Cybersecurity Resilience 2021, cyber threats have increased by over 30% from 2020 to 2021. Cyber fraud is fast becoming one of the biggest threats to today’s businesses, with the cost of cybercrime predicted to hit $10.5 trillion by 2025.

KYC And Cyber Fraud

KYC fraud occurs when a cybercriminal uses stolen or fake identity documents to open an account or obtain credit in someone else’s name. This type of fraud can have devastating consequences for both the individual and the business involved.

Fraudsters can trap customers easily by offering services that are too good to be true or by using phishing techniques to obtain sensitive information such as login credentials or financial data. Once they have this information, they can use it to commit identity theft, take out loans in the victim’s name, or make unauthorized purchases.

Types Of KYC Frauds

  • Phishing: Phishing is one of the most common types of cyberattacks. It involves fraudsters masquerading as legitimate entities in order to trick victims into divulging sensitive information.
  • Identity Theft: Identity theft occurs when a criminal obtains and uses someone else’s personal information, including their name and address, to take out loans, make purchases, or apply for credit.
  • Smishing: Smishing is a type of social engineering fraud that involves sending phishing text messages to unsuspecting recipients. This technique can be used to trick people into revealing their login credentials, banking details, or other sensitive information.
  • Fake Re-KYC: Fake re-KYC scams are becoming increasingly common as businesses are required to update their customer records on a regular basis. In this type of fraud, fraudsters pose as representatives from a legitimate organization and request that customers provide updated KYC information, such as their passport or driver’s licence details.

KYC Data Breach

Despite the importance of KYC in cybersecurity, data breaches are still a very real threat. Recent instances of KYC data breaches include the CDSL’s KYC arm which reportedly exposed the personal and financial data of more than 40 million investors twice within just 10 days.

Additionally, the Upstox data breach exposed the personal data of about 2.5 million customers, leading to a probe by the RBI’s cybersecurity team. To protect the data from cyber fraud and cyberattacks, it is important to implement robust KYC procedures and invest in state-of-the-art cybersecurity tools and systems.

Following the incident, Ravi Kumar – the co-founder and CEO of Upstox (India’s largest brokerage firm), stated on the company’s website: “We would like to assure you that your funds and securities are protected and remain safe. Funds can only be moved to your linked bank accounts and your securities are held with the relevant depositories. As a matter of abundant caution, we have also initiated a secure password reset via OTP.” 

KYC And Cybersecurity

Know Your Customer (KYC) has become a vital part of any business’ cybersecurity strategy, as it helps to weed out potential cyber fraudsters and protect customer data. Consumers are vital stakeholders in any cybersecurity strategy, and businesses must take steps to help them protect their personal information online.

There are many KYC best practices that businesses can implement to help protect themselves from cyberattacks, including:

  • Implementing multi-factor authentication (MFA)
  • Conducting regular background checks on employees
  • Keeping up-to-date with the latest security threats
  • Educating employees on cybersecurity risks
  • Implementing strong password policies
  • Monitoring employee activity for suspicious behavior
  • Restricting access to sensitive data
  • Encrypting customer data
  • Backing up

Gaining Trust Of All Stakeholders

According to research, 88% of the customers say that their trust in any business is based on how they handle their data and offer security.

Anil Advani, from Pure VPN, believes that cybersecurity is the means to gain the trust of customers and stakeholders alike. By implementing strong KYC policies and best practices, businesses can help protect their customers from the growing threat of cyber fraud and data breaches.

He quotes, “Due diligence is a routine part of any acquisition. Identity verification is very important these days due to an increase in cybercrime. Customers, partners, shareholders, and prospective employees want evidence that the organization can protect its sensitive data. Without a cybersecurity policy, an organization may not be able to provide such evidence.”

Pairing Cybersecurity With Regulatory Requirements

Dan Blum, Principal Consultant at Security Architects Partner, believes that businesses must pair their cybersecurity efforts with regulatory requirements to be fully compliant.

“Service providers must protect the value of customer’s information systems or data, as well as customer privacy rights using sound, risk-based cybersecurity practices as a matter of due diligence. KYC requirements must be aligned and balanced with a good understanding of the laws and business requirements,” he stated.

He believes that organizations should also consider conducting independent security audits regularly to identify potential vulnerabilities. These audits can help organizations understand where they need to improve their cybersecurity posture and make the necessary changes to mitigate risk.

The Bottomline

In conclusion, as data breaches continue to plague businesses of all sizes, it is more important than ever for organizations to implement robust KYC procedures and invest in state-of-the-art cybersecurity tools and systems. By following the best practices outlined above, businesses can help protect their customers’ personal information online and gain the trust of all stakeholders.

About Signzy

Signzy is a market-leading platform that is redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering totally customizable workflows. It gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru, and it has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com

Written By:

Signzy

Written by an insightful Signzian intent on learning and sharing knowledge.

Exploratory Data Analytics To Fight Financial Crime- How To Effectively Prevent Fraud In The Fintech Industry

Posted on | by Signzian

Combating global financial criminal activity, from money laundering and market misconduct to sanctions, terrorist financing, bribery, and corruption, costs an estimated US$1.3 trillion annually, according to a 2018 Refinitiv Survey. Moreover, with global regulators imposing nearly US$26 billion in fines in the last decade for non-compliance with AML(Anti-Money Laundering), Online KYC(Know Your Customer), and Sanctions regulations, there is a material need for change. Exploratory data analytics can bring this about

Governments and regulators put financial companies on the front line to fight against financial crime with increasingly rigorous compliance requirements. However, trade institutions are finding it challenging to meet these expectations due to legacy technologies and manual processes that no longer keep up with the vast volumes of information produced and the complexity of the global banking ecosystem.

Banks innovating and adopting new technologies and techniques to address regulatory compliance demands will be industry leaders in the years to come. 

Time To Evolve The Fintech Industry With Exploratory Data Analytics

Conventionally financial companies have relied heavily on manual, human intervention in the regulatory reporting process. This remains the common practice today, particularly in the case management workflow. For example, several case investigators review details and write disposition narratives physically before suspicious activities and other compliance issues are reported to them.

However, with the flow of information in and out of banking systems, humans can’t keep pace with demand. As a result, risk alert backlogs are growing faster than operations teams can handle, more often than not. We can use advanced and exploratory data analytics techniques such as AI, machine learning, natural language processing, and cognitive automation to accelerate or automate a significant portion of the labor-intensive work. This reduces operational costs and leaves people free to focus on preventative interventions.

As well as decreasing operational workloads in case management, compliance teams also leverage advanced analytics in many preventative financial crime use cases, including enriching the KYC process, enhancing sanctions screening performance, and monitoring transactional activity, helping to identify risks and opportunities proactively.

Machine learning models accelerate the closure of a risk alert backlog and have a higher degree of accuracy. 

Innovation- Solution to Legacy Issues Using Exploratory Data Analysis

Following are the three examples of opportunities for financial companies and banks to use innovative and exploratory data analytics methods and technologies to improve regulatory compliance, enhance customer experience and lower the cost of operational risk management.

Transaction Monitoring (TM)

In Anti-Money Laundering, ML models enrich transaction monitoring alerts and boost SMR(Suspicious Matter Report) conversion rates – and predict AML scenarios before they occur. In addition, enrichment adds potentially essential details about the customers, beneficiaries, or accounts associated with the respective alert, such as:

  • Using previous cases, SMRs or TTR(Transaction Threshold Reports)
  • Existing scoring processes that assess the potential risk of a transaction, customers, series of transactions, or accounts
  • External information such as subpoenas, law enforcement inquiries, or negative news

Machine learning models detect “true positive” results with improved accuracy than traditional methods and even predict significant events before they occur.

Online KYC– Know Your Customer

Organizations must collect, manage, verify, and validate customer data for KYC checks and compliance to implement the required due diligence and permit apt customer risk assessments or investigations. However, building a comprehensive ‘single view of the customer’ spanning various source systems and multiple digital interactions has been a challenge for financial companies.

KYC checks and verification have traditionally been manual and inefficient processes, often combined with critical data gaps, errors, and quality issues. However, it’s possible to achieve a better perspective of the customer, enhance the data used to implement due diligence, and provide a contextual basis for determining customer risk and detecting suspicious activity by augmenting human activity with machine learning techniques. So now we can use Online KYC.

Analytics also enables customer segmentation and productive profiling for various business purposes, including compliance and marketing. For example, compliance teams could use customer profiles for risk assessments or investigations. Likewise, enterprises or marketing teams could use this data to create personalized banking offers based on customer preferences.

Effective Sanctions Screening

The performance of screening engines is under pressure due to rapidly altering and increasing regulatory demand. Unfortunately, this is accompanied by the fact that the risk detection capacity of existing systems is unable to keep up. As a result, a typical symptom of inefficient screening is an ever-growing backlog of screening alerts and unsustainable levels of false positives, directly impacting operational costs.

At the core of effective screening, the solution is an uplift of the completeness and the screening engine ingesting the data’s accuracy. Therefore, calibrating the matching and filtering performance of this effective screening engine needs the data to be of high quality, complete, and ultimately resulting in a boost in true positives detection rates and operational efficiency.

In addition to ensuring the screening, the engine is fully operating at peak performance; emerging AI and other analytical assistive options can also be used to address operational efficiency issues related to a particular case investigation.

Machine learning techniques can be combined with predictive calculations based on historical investigator decisions to substantially reduce the number of alerts to be safely dispositioned. In addition, the effort and cost involved are reduced by building processes that result in complete and accurate data and properly optimizing the engine to avoid false positives.

An intelligence-led and data-driven Fight In The Fintech Industry

Financial companies are being challenged internally and externally to keep up with the onerous demands of mitigating financial crime risks. Organizations are finding innovative ways to address issues surrounding SMR conversion rates, KYC due diligence, and screening alert management.

Banks have an increased appetite to go beyond simply flagging suspicious and illegal activities for compliance purposes. The aim is to leverage data and effective technology to cost-effectively identify potential criminal behavior and prevent illegal activities from occurring. Complete and accurate data is vital to resolve these issues, and the uplift of data quality will immediately affect the existing monitoring and screening engines’ performance.

Conclusion

Advanced analytics, such as AI, machine learning, and automation, can help filter out false positives and improve inefficiencies in existing investigative processes. As a result, there are many opportunities for data and analytics to drive efficiencies and operational cost reductions and, more importantly, to identify intelligence-led and data-driven ways to tackle financial crime.

For all of this, you need the best resources you can get. We at Signzy identify your needs and help you forge the solutions using our AI-driven API resources, which are completely customizable. Check out our website to learn more.

About Signzy

Signzy is a market-leading platform that is redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering totally customizable workflows. It gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru, and it has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com

Written By:

Signzy

Written by an insightful Signzian intent on learning and sharing knowledge.

Top Security Trends In FinTech For 2022

Posted on | by Signzian

There’s an unexpected and rapid evolution in the FinTech industry, which is being driven by technology. This tech-led development has made changes to the way we think about banking and payments. As a result, consumers are slowly transitioning to digital payment methods.

2021, like every year, saw several significant cyberattacks and data leaks that exposed the personal information of millions of consumers online, and 2022 would be no exception. In the first half of 2021, more than 98.2 million people were victims of the top ten data breaches, according to ITRC and the U.S. Department of Health and Human Services.

New research by Skybox Security shows that as much as 73% of CIOs and CISOs underestimate the risk of cyberattacks as they are too confident in their ability to detect and respond.

Under the purview of cyber security, it has become more vital than ever for organizations to continuously monitor their environments for threats, both internal and external.

Security Trends To Look Forward To

The FinTech industry is facing tough challenges regarding security as cybercriminals become increasingly sophisticated and data breaches occur on a large scale. Security is a top priority for banks, credit unions, and financial institutions as cyber-attacks continue to rise and threaten the privacy of millions of consumers.

While the FinTech industry is taking several steps to secure its systems, there are still some challenges that remain to be addressed. Here are a few security trends in the FinTech sector for 2022:

New Regulatory Technology (RegTech)

A cloud-computing technology, RegTech helps financial institutions address complex compliance issues by automating regulatory processes. This will help banks and other FinTech companies to stay ahead of changes in the regulatory environment and adapt quickly to new rules. With the help of big data and machine learning tech, RegTech can automate the compliance process and make it more efficient.

In fact, according to a poll, 68.6% of vendors advised that supervisors should encourage regulated businesses to use RegTech in their supervisory process.

Adoption Of AI For Fraud Detection

As the digital payments industry continues to grow, fraud will become a major challenge. According to a Forbes post, nearly eight in ten mobile banking users are concerned about credit card fraud.

Financial institutions will need to adopt AI-based technologies like deep learning and machine learning for advanced fraud detection. AI tools can help banks and other financial institutions analyze large amounts of data and get insight into customer behavior patterns, allowing them to stay ahead of hackers who are constantly looking for loopholes in payment systems.

Increasing Reliability In Blockchain Systems

The distributed ledger technology (DLT) of blockchain can help reduce the risk of fraud and provide a more secure way of storing data. Blockchain can also help streamline the process of KYC (know-your-customer) and AML (anti-money laundering). Financial institutions will need to increase the reliability of their blockchain systems to ensure the safety of customer data.

Implementation Of Secure Access Service Edge (SASE) Architecture

With a growing number of connected devices, banks and other financial institutions must adopt a security architecture that can protect them from DDoS (distributed denial-of-service) attacks. One such solution is the Secure Access Service Edge (SASE) system, which provides secure connectivity through a combination of software technologies like authentication proxies and encryption techniques.

Taking Up Stronger Data Security Measures

As the use of big data and analytics increases in the financial sector, so does the risk of data breaches. To protect customer data, banks and other financial institutions will need to implement stronger security measures such as data encryption, two-factor authentication, and access control.

The Bottomline

With the pandemic accelerating the shift to digital payments, the FinTech industry is facing new challenges regarding security. To stay ahead of the curve, financial institutions need to adopt new technologies and implement stronger security measures. From RegTech to blockchain, several trends will shape the security landscape of the FinTech industry in 2022 and beyond.

About Signzy

Signzy is a market-leading platform that is redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering totally customizable workflows. It gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru, and it has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com

 

 

Tackling Talent Shortage in The Fintech Industry And Other Financial Services

Posted on | by Signzian

With a stunning 182% boost in tech job growth, the global fintech industry did exceedingly well in the first quarter of 2022. But it is predicted that the sector will face massive hurdles in the coming quarters of 2022 as a significant shortage in tech talent threatens to decrease the growth of the global fintech sector.

Although lack of skilled labor accounts for part of this concern, the primary issue lies within increased attrition. Some may even attribute this to ‘The Great Resignation’ phenomenon. Nonetheless, there must be ways to consider this.

As soon as Fintechs improved at loping the client acquisition challenge, talent acquisition and retention became a new obstacle. The threat of losing a qualified and growing workforce and customer service amplifies the sales-related stress. With that in mind, retaining talented people is becoming as important as bringing in new customers.

From Where Does The Concern Incept?

Among the primary concerns that prevent employees from being efficient and loyal to their jobs is a maze of offers from other companies. However, with the increased presence of open banking and the rise of new fintech players, employees have ample choice now in what they do and where they want to do it.

Since 2001 financial technology workers in the USA quit their jobs at the highest rate, according to a 2019 US Bureau of Labor Statistics report. This increased to a tremendous rate following the COVID-19 Outbreak. In December 2021 alone, 4.3 million Americans quit their jobs. It’s therefore vital for businesses to ensure that they have the right work cultures and processes to enable and nurture talent, especially as they are going through hyper-growth.

Now is the time for executive and primary leaders to acknowledge and adapt to the evolving needs of their employees. This is to be done with as much dedication and commitment as they provide their customers. Gallup reported that more than half of the workforce in America is disengaged from their respective jobs. At the same time, the engaged employees considerably reduce the associated cost of turnover, which usually remains high. The overall customer experience and annual revenue directly link to employee retention and decreased attrition damage.

According to another report, the draining shortage of software engineers in the fintech industry in the past three years makes recruiting harder. Unfortunately, this also increases the time to fill exponentially. As a result, the cost of incorporating a new software engineer into the workforce is rising, and a reputed HR brand, together with employee retention and decreased attrition processes, increases in importance.

Ensuring Employee Retention With A Good HR Brand

Companies that understand and value employee experience are already on a good start. They should promote initiatives to improve the employee experience. As a result, their customer experience success rate will boost. The favorable outcomes earned through apt and efficient strategic employee engagement will generate a workplace culture that values the trust among employees as well as external customers they interact with each day.

The game plan must include multiple vital components to keep the HR management on top, well-informed, and proactive. There are several aspects to consider while pursuing this goal. Still, to keep it concise, the following are the primary three points you must never ignore when it comes to interacting and engaging the employees:

Speak To And Be Accessible To Your Employees.

A famous firm that shall not be named refers to its employees as resources. It seems absurd to reasonable ears to hear a human being referred to as a resource. Moreover, it gives an outright impression that the company sees its employees as objects. This is the wrong approach.

Your employees are your company’s spine. They are humans. They need proper communication with their colleagues and must feel secure. When isolated, they will feel insecure, resulting in inefficient performances. That’s why talents value good management’s transparency and approachability in a friendly atmosphere. Hence, when you interact with your employees on casual topics or engage in occasional conversations, consider letting them know of your good mood; it highly encourages their loyalty and sincerity, which are vital to keeping them on the ship.

Improve Talent With Effective Educational And Growth Opportunities

A proper sense of fulfillment at work fundamentally depends on how the enterprise recognizes and acknowledges the individual traits of an employee. If a company focuses on encouraging growth and formulates a professional pathway for each employee, it resolves numerous problems at the workplace. Some of the perks include:

  • It shows that employees are valued and vital to the organization.
  • It helps engage their interests and allows them to concentrate and be actively efficient.
  • It fetches the best talent out there.

Enhancing business knowledge is essential for all employees’ professional training and support for growth. Accompanying the loyalty this deems, it brings a better understanding of internal and external processes to the game, helping the management avoid any mistakes. It also shortens development time to nearly 50 percent. The usual personal financial perks provided for employees in the fintech industry will also help. They learn more about investing, banking processes, and different financial companies/markets. The employees can benefit from all this by making better decisions to engage in good financial companies.

Make Sure to Engage Teams, Especially The Remote Ones

Today, creating distributed teams is a current trend in team management. If managed resourcefully, your company will benefit from hiring remote individuals and skilled labor. However, it’s an unfair conclusion that having a widely distributed team is a high risk. Proper management makes such a team more than a success. Unfortunately, only 8 percent of the companies that utilize alternative workers know how to establish processes efficiently. There are methods to determine and resolve the problems in the fintech industry that diminish the team’s efficiency and ensure that the transition to a distributed team is safe and smooth.

Remote employees  also need to communicate with peers, craft networks, share opinions, and know that they are acknowledged and appreciated. Ensure to make them feel to be part of the work family without insisting upon it; they will chime in more than they need to when it’s needed. 

In Essence

Considering the current scenario of the Great Resignation, many leaders are taking action. For example, a recent report from Gartner revealed that 58% of all IT heads reported an increase in emerging tech investments in 2021. In 2020 this was 29%. And most of this will be aimed at sustaining a talent-rich environment in the industry.

Skilled labor is indeed hard to retain. Finding it is harder still. Hence with consideration for the employees without compromising the vision each enterprise engages in, we can pave a path forward. And this path can lead to the penultimate sustenance of a self-engaged financial ecosystem, ultimately tackling the talent shortage in the fintech industry. From thenceforth, we can pursue what every innovative fintech aspires for; a revolution in the sector for the better.

About Signzy

Signzy is a market-leading platform that is redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering totally customizable workflows. It gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru, and it has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com

Written By:

Signzy

Written by an insightful Signzian intent on learning and sharing knowledge.

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