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Onboarding

Optimized Digital Onboarding- An Essential Tool For Sales Boost

Posted on | by Signzian

Customer Onboarding is a crucial aspect of business development. But what executives miss out on is the fact that it can help their salesforce as well. 89% of customers reported that they would pay more for companies with better customer onboarding processes, according to a recent study by Forrester Research. 

Highly engaged customers buy 86% more than unengaged customers. Onboarding is an effective way to attract user interest. Efficient customer onboarding paves ways to develop a loyal customer base. Innovative institutions find methods to improve their existing systems. This article takes a look at how Digital Onboarding affects customer engagement and how we can use it to drive sales.

Customer Onboarding and its effect on Sales

New customers need a stepwise process to guide them to set up and use your product or service. Customer onboarding resolves this need. It takes the customer from the initial sign-up to activation of the product and use. This helps in delivering value as early as possible to the customer. Good customer onboarding ensures setting the TAT(turn around time) to a minimum while covering all the important information useful for the customer.

As each enterprise has different modes of processing, there are different types of customer onboarding. They are the following:

  • On-Site Customer Onboarding is the traditional form of onboarding. The customer approaches a physical store,office, or branch with proof of identity and other documents. The process primarily involves physical entities with a high TAT. A study from HubSpot cites 63% of customers finding this type of onboarding very inconvenient.
  • Hybrid Customer Onboarding uses the digital documents companies offer to the customers. These forms are filled in online and then submitted physically to the concerned office or branch. Even though an improvement upon the traditional method of onboarding, it is still far from deeming a convenience for customers.
  • Digital Onboarding of the customers is a completely digitized process. Customers do not need to visit an office or branch. They can complete the process online from any place of their choice. This does not compromise the safety, guarantee, or credibility. The process is also called Online Onboarding or Remote Onboarding.

Sales are influenced by numerous factors, but the onboarding process profoundly affects sales. What most salesforces miss out on is that closing a sale does not necessarily guarantee a completed onboarding process. It certainly does not guarantee the retention of the customer. The processes and services like customer onboarding following a closed sale are equivalently relevant.

A convenient, swift, and reliable customer onboarding process provides the customer with a delightful experience. It increases the chances of further business and retention. If the customer onboarding ensures all important data points are covered for the customer, later processes can retrieve saved information making them faster and easier to navigate.

In essence, customer onboarding helps improve the quality of obtained customers. It builds trust and preference among the customers. With almost all institutions digitizing their onboarding processes, the competition to improve customer onboarding is cutthroat. Improving even the slightest details in the onboarding process brings forth beneficial outcomes.

Challenges of Digital Onboarding

With the advancements in technology, it is clear that digital onboarding trumps conventional modes of onboarding. It is faster and more secure than its predecessor processes. Yet even digital onboarding has challenges to address and resolve. Some of them include:

  • The transition from physical to digital platforms
  • Minimizing friction in the process
  • Changes in Regulations
  • Avoiding technological stagnation
  • Data Management

Newer customers from older generations find it difficult to understand and process digital onboarding. The transition from physical onboarding to remote and online onboarding is difficult for individuals unfamiliar with newer technology. This demands attention from the onboarding platform.

In the age of information, most people will not wait for delays in processes. If the customers face friction in the onboarding process, they might abandon the journey. Drop-off rates can be as high as 75% during onboarding. It might even end up in customers opting for services from other providers. A churn rate of 5% is expected usually. As much automated as the process may be, there is always a chance of a need for manual intervention. The platform must keep this intervention to a minimum. These hurdles need resolution in the digital onboarding process.

The advancing technology demands that the installed process be updated. We can not expect to install an onboarding process and let it be. It requires constant updates and additional plug-ins to improve. This coupled with the frequent changes in regulatory guidelines ensures that we must avoid technological stagnation.

Many institutions incorporate KYC and AML processes into the journey. This makes it easier for the customer as the whole process will cover multiple requirements. The data is obtained more readily. The obtained data should be stored with high-security measures. This is to avoid all forms of fraud and scams.

Optimized Digital Onboarding- The Boon to Boost Quality Sales

Having a digital onboarding solution is not enough in the prevalent competitive ecosystems. Institutions need to up their games by giving customers the most seamless and fast onboarding journey possible. This is not possible without taking into account the areas of improvement a generic digital onboarding solution has.

Onboarding is not a hurdle for the business, but rather a kit of tools to improve the number of quality sales. If optimized aptly, digital onboarding will increase customer retention and in the long run, overall sales. This is possible only if certain factors are addressed and utilized. They include:

  • TAT- Turn Around Time
  • Processing Friction
  • Regulation Compliance
  • Automation Quality
  • Technological Adaptability
  • Security and Risk Management

A reduced TAT and swift processing encourage customers to begin the onboarding journey. It decreases the activation energy for them. Indeed, what once used to take days or weeks to complete with manual intervention is now done in hours or minutes with digital onboarding. But, even this is further reduced with optimization. Schmick APIs and resources do not just look good but do this. TAT is reduced with better user experience initiatives and quality technology.

User experience and interface design have advanced to an immense degree. This makes the processing friction during the onboarding journey minimal. Unnecessary and cumbersome steps in the process are eliminated without compromising any compliance guidelines. All regulatory compliance measures are updated and integrated into the system. Frequent changes in guidelines are not a problem.

Quality automation and adaptable technology ensure no unprecedented roadblocks. Good technology is good when it goes uninterrupted. With newer machine learning(ML) methods and artificial intelligence(AI), decision-making and rule engines are advanced. They help prioritize necessities and eliminate unnecessary steps.

To prevent fraudulent activities, efficient safety measures are installed. Security becomes a prime concern when the risk is high. Thus, good onboarding resources implement proper risk analysis and management. As all this will be monitored by authorities, compliance is most certainly uncompromised.

These factors drive the customer to establish a healthy and dependable relationship with the enterprise. It helps in customer retention and even newer customer acquisition. Sales increase in numbers when the effort to be invested is minimal. 86% of customers prefer a good onboarding experience over a detailed education on services after they have bought it. 63% of customers demand quality support post-sale and during onboarding. It is the reason they would even consider making the decision. It is also interesting to note that it costs between 5 to 2 times more to acquire a new customer when compared to retaining one.

Hence, a good sale does depend on what comes after. The cretaceous strategies of sales are behind. Customers are aware and demand good products and services with efficient support. A good customer onboarding process not only makes the customer feel good but independent. 

Benefits of Optimized Digital Onboarding

Some of the major benefits of Optimized Digital Onboarding include:

  • Reduced TAT- Processing time is considerably reduced
  • Minimal Processing Friction- With an emphasis on details, processing friction is minimized by eliminating unnecessary steps and procedures.
  • Improved Regulation Compliance- frequently changing regulatory guidelines are no longer a concern. Technology-based compliance is also updated and effective.
  • Quality Automation – State-of-the-art AI with efficient digitization helps improve the overall process.
  • Adapting Technology- All backend features are updated regularly to not fall behind in progress.
  • Fortified Data Security- Customer data is highly secure with quality safety protocols and data management. Sufficient focus is given for fortification.
  • Risk Management- All customer-based risk is managed with priority categorization.

How Can Signzy Help?

It is only sensible to conclude that mere digital onboarding is insufficient to meet today’s customer demands. More optimized processing breeds better sales results and overall experience. But then the major question follows, how do we select the right service provider for Digital onboarding and other processing that can help your business?

We at Signzy, can certainly help you improve your business. Being one of the pioneers in financial and regulatory technologies, Signzy provides you with resources that make processes easier. Our Digital Onboarding solution stays ahead of the curve with prime technology while maintaining a focus on sales boosts too. With an impressive quiver of products and services, we provide you with extremely customizable solutions. These include our suite with 240+ APIs and AI-based resources.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com

Written By:

Signzy

Written by an insightful Signzian intent on learning and sharing knowledge.

Cryptocurrencies

How Can KYC Secure Cryptocurrencies Transactions?

Posted on | by Signzian

With an expected growth projection of nearly USD 24 billion for the blockchain market by 2023, the industry is all set to an exponential start this decade. The terms blockchain and cryptocurrency have had a symbiotic evolution. This has rendered them nearly interchangeable in usage. Nonetheless, we must understand what exactly cryptocurrencies are to understand it’s challenging.

Cryptocurrencies are digital currencies with purchasing and selling value. They use an online ledger and cryptography for secure transactions. With over 10,000 types, they are proliferating in many exchanges and have an estimated total value of more than USD 1.7 trillion as of June 2021.

They use blockchain technology eponymously. This makes them the most modern embodiment of economic advancement. Considering the potential cryptocurrencies have in terraforming the global economy, understanding the associated challenges and improving upon them is essential.

Challenges In The World of Cryptocurrencies

There is an increasing preference for cryptocurrencies in global transactions. The primary reason is the minimal involvement of bureaucracy. A more decentralized approach to monetary interactions also helps. But this can be useful as well as risky. The major challenges are faced during onboarding and include:

  • Financial Fraud
  • Money Laundering
  • Terrorist Funding
  • Government Regulations

Fraud, Laundering, and Terrorist Funding

Cryptocurrencies are used worldwide. Their regulations are different and oftentimes vague than state-issued currencies. Fraudsters are keen on utilizing this as a loophole. It helps them conduct illegal and fraudulent transactions. Cryptocurrencies can be used for money laundering and in some severe cases even terrorist funding. This is a dangerous aspect and regulating such activities requires a careful approach. 

Fraudsters may use false identities, stolen identities, or even shell entities. They transfer money in the form of cryptocurrencies from one international government jurisdiction to another. If not regulated, the entire industry can become a plethora of financial fraud and danger.

Government Regulations

To prevent fraud, cryptocurrencies are traded with stringent guidelines from many governments and authorities. These strict restrictions can severely impede the ease and speed of onboarding customers. It will also increase the minimum activation requirement alienating potential customers and traders.

Cryptocurrency Exchanges require government-issued identification verification along with good financial credibility for their customers. This makes the initial onboarding process heavily cumbersome. If better methods are not explored, the result would be wasted potential clients for the Exchanges.

Verification and KYC

Novel methods are developed to combat financial fraud in cryptocurrency markets. These methods can reduce any money laundering activities and prevent fraudsters from misusing the resources. Brokers consider ways to reduce the risk involved in onboarding a new customer or trader. Methods to verify an individual while avoiding any financial fraud is given below:

  • KYC- Know Your Customer
  • AML- Anti Money Laundering Measures

KYC

KYC helps establish credibility for the customer. This is done by checking their valid identity proofs and other background data. With advancing technology, it is mostly digital. For an industry using blockchain technology, it is only sensible to have efficient digitization of this entire process. Quality digital KYC helps stop all fraudulent or fake individuals from transacting. Thus, the danger is averted and risk is reduced.

AML Measures

Government agencies place Anti-Money Laundering Measures to prevent any form of financial fraud. Many countries might not have specific guidelines for cryptocurrency regulation. But many a time they fall under stringent AML measures. AML is mandatory to prevent any form of massive money laundering. If not complied properly, today’s resources can be used even for terrorist financing. As a matter of fact, measures for CFT-combatting finance of terrorism is a priority criterion for many institutions.

How Signzy Can Help You with Cryptocurrencies Transactions?

The advent of technology is making cryptocurrencies create a revolution in the industry. This makes it all the more needed to identify and verify the participants in the industry. Procedures like KYC and AML will only be effective if the appropriate guidelines are followed. Along with which safety measures need to be imposed. Nations are heading forward with this in mind.

But the catch is that, how do you fulfill all the criteria of regulations and safety while maintaining an easy journey for each customer? This is what we excel at.

We at Signzy give you customizable APIs and other resources that help you conduct safe and compliant KYC, AML, and all other requirements you have. We will help you onboard customers and traders of cryptocurrencies onto your platforms with ease and safety. Our seamless UI will make the journey all the more engaging. With the numerous products, services, and resources in our arsenal, we can make your enterprise better.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com

Written By:

Signzy

Written by an insightful Signzian intent on learning and sharing knowledge.

Bankrupting terrorism with Best KYC and AML practices

Posted on | by Signzian

AML compliance has been at the forefront to fight the threat of global terrorism. No wonder Governments across the world take it seriously. In 2018, U.S. Bancorp agreed to pay $613 million in penalties for a faulty KYC AML check.

According to the American Banker, U.S. Bancorp had already provided for $600 million in its books, related to expected enforcement action by regulators. Not financial loss, such non-compliance erodes customer trust and confidence, too. Many times, the reasons for non-compliance go beyond intent. It is an operational issue.

For example, OakNorth Bank had disconnected screening systems. One team handled anti-money laundering checks and another handled customer screening checks. Its screening and continuous monitoring processes to determine if customers are a Politically Exposed Person (PEP) were in place for its savings activities. OakNorth Bank did not have an option. It had to integrate its current tech stack and condense data into a single view, for compliance.

Technology has created a world of extraordinary economic opportunity. It has connected businesses and customers over traditional boundaries of language and geography. On the flip side, it has also aided the growth of global terrorism and crime. This has increased the danger and complexity of doing business around the world. 

Businesses are under pressure to identify, assess, and comprehend exactly who they’re doing business with, to battle the international threat of terrorism and financial crime. Banks and financial institutions are facing this situation for KYC AML check.

KYC is a subset of AML

It is understandable that AML and KYC are often confused. It is partly because the two acronyms are used together in the context of compliance and financial fraud. AML is a broader discipline that encompasses KYC. Here is a quick capture.

AML

AML refers to the procedures taken by financial institutions and governments. It is to prevent and combat financial crimes, including money laundering and terrorism financing. In the fight against organized crime and terrorism, anti-money laundering (AML) procedures are an important part of any financial compliance program. According to the United Nations, between $800 billion and $2 trillion (2–5% of global GDP) is laundered each year around the world.

KYC

The process of authenticating a customer’s identification is KYC, or “Know Your Customer.” To use a company’s service, each client must supply credentials such as identification documents. KYC verification procedures assist with anti-money laundering. It gives a framework for financial institutions to meet ever-changing regulations. It applies to Fintech also. Because Fintech firms provide financial services, AML regulations need them to authenticate their customers’ identities before providing their services. This ensures they are dealing with legitimate businesses.

KYC AML check best practices

What is the need for KYC AML check best practices? How do you measure success?

The clear response is that you avoid a penalty for non-compliance with regulations. It also keeps laundered funds out of the financial system. Thus, protecting civil society from crimes.

Is the above enough? Should banks stop with the minimum compliance requirements? Are there methods to improve the business while complying with? There is value to leverage best practices that are dependable, efficient, and cost-effective.

Comply 100% to the Current AML Regime

AML compliance is the least minimum banks must achieve. Slip-ups invite hefty fines. Reputation also suffers. The cost of non-compliance far exceeds the cost of compliance. Banks can add value to this ‘cost’ function by getting more business insights out of compliance. Banks can make operational improvements with technology to comply better at a lesser cost. The current AML compliance regime in the United States covers the following.

  • KYC
  • Reporting – Financial institutions file currency reports and report suspicious transactions through Suspicious Activity Reports (SAR)
  • “Follow the money” thereby maintaining a paper trail by keeping appropriate records of financial transactions.
  • Internal controls in line with the Banking Secrecy Act (BSA)

A shared Know Your Customer/Customer Due Diligence (KYC/CDD)

The Signzy blog has written at length about KYC. The need for identity verification cannot be overemphasized. Rogue identities, false identities, and misrepresented identities, all can put paid to the proper functioning of the global financial system. KYC is the first and the most critical step, to prevent the entry of rogue elements.

Banks are expected to have a robust customer identification program. Banks should demand government-issued identification. They should also examine whether extra information is required. This information could include occupation, employer, and business affiliations. For low-risk customers, simplified due diligence is enough. But, in other high-risk cases, basic and sometimes enhanced due diligence (EDD) becomes necessary. This comes at an increased cost of business to banks.

Banks are pooling resources to tackle customer due diligence (CDD) requirements. Statutory bodies like The Financial Crimes Enforcement Network (FinCEN) are also supporting these initiatives. It seems logical. If one Bank has made all the efforts to KYC, other banks can piggyback. Such a shared KYC improves risk management and financial inclusion. This shared KYC can be executed in the following ways:

  • Centralized agency approach that pools KYC across banks,
  • Multilateral information sharing across banks,
  • A combination of the above

Customer data sharing guidelines and internal compliance requirements especially for global banks might hinder such initiatives.

Reporting and Audit

Approximately, $85 trillion was the global GDP in 2020. The United States accounted for almost one-fourth of it. It is a staggering amount of money. Banks and financial institutions are instrumental to money flows that eventually contribute to the world economy.

Imagine, keeping a track of billions of transactions that make up the world economy. It is a tall task. This scale throws up the following challenges.

  • Automation – Because manual steps for this sheer scale are prone to errors of omission and commission
  • Documentation – To maintain paper-trail to help ‘follow the money.’
  • Monitoring – To ensure compliance and proactive identification of high-risk transactions

Automation

It is virtually impossible to use manual methods to meet the sheer volume of compliance reporting and audit requirements. Other than feasibility, other factors emerge too – mistakes and time. Banks use AML software to automate all their AML compliance activities. The software also prepares them to scale compliance with the change in rules and regulations. Such software is custom-built with preferred vendors. Banks also develop this internally with their technology teams. AML automation software boosts speed, efficiency, and prepares the organization to handle increasing volumes of data.

Documentation

AML compliance features are designed to enable law enforcement agencies to pursue investigations for civil and criminal penalties if warranted. The features are detailed enough to provide evidence useful in prosecuting money laundering and other financial crimes. This requires institutions to collect, store and analyze large amounts of KYC data as part of the customer onboarding process. Additionally, there is the need to store data related to transactions in line with the typologies that form part of the law/guidelines. The overall idea is that Banks should be competent to furnish necessary information via reporting, or when called for. AML Software ensures that no transaction howsoever trivial goes unnoticed and undocumented.

Monitoring

Monitoring is a nightmare. Because it isn’t just compliance that a bank has to deal with. Internal risk measures are also at play. From a regulatory perspective, the activities that Banks have to monitor are broad. It includes,

  • Illegal activities
  • Suspicious transactions
  • Transactions above financial thresholds
  • Unusual activity

AML software can address most of the hygiene ‘black and white’ monitoring requirements. It is the ambiguous ‘grey area’ activities that need more sophistication. Machine learning models (ML) can come to the rescue here. ML models can continuously learn from structured and unstructured data, thereby flagging suspicious and unusual transactions. This will ensure proactive compliance and aggressive redressal of risks.

Correct False Positives

A Dow Jones-sponsored ACAMS [CAMS (Certified Anti-Money Laundering Specialist) is the global gold standard in AML certifications] survey done a few years ago reveals that false positives are one of the most challenging aspects of KYC AML checks for bank compliance teams. False positives are a drain on a bank’s resources in its pursuit to track down money-laundering criminals. It is not difficult to understand why false positives are a problem.

Historically, rule-based models in line with regulations, flag off customer activities. It is usually based on value and frequency. Money laundering criminals are far smarter than that. Soon, bank systems tend to lag in detecting suspicious behaviors by account holders.

Continuously evolving customer risk-rating models could be one way to solve this problem. Mckinsey proposed a framework on how banks can approach building their customer risk-rating models. The best practices proposed by Mckinsey include simple ideas like data quality and simple model architecture. The best practices also include advanced ones like network science tools. Mckinsey goes on to identify the maturity level of the institutions implementing such customer risk-rating models. The maturity levels – Horizon 1,2,3 – indicate the effectiveness and efficiency of the implementing institutions. Banks would do well to reflect on how they can move up the maturity curve in identifying false positives, thus boosting productivity.

Balance Customer Experience with Compliance

AML compliance is not a trade-off. It does interfere with customer experience. But, it isn’t something banks can de-prioritize. If a high-value customer’s transactions look unusual, that will need to be screened and reported. Even during the KYC process, it is important to manage customer expectations. Proper systems and trained personnel can help. Customer drop-outs are a fallout of such measures. Banks have to identify and invest in the right kind of digital onboarding software, to minimize dropouts. At the same time, banks should prepare to accept drop-outs as the intended outcomes of a larger compliance culture.

AML will evolve

Criminal interests will undoubtedly keep anti-money laundering professionals on their toes. A certificate program in anti-money laundering is a testimony to this. Over the last two decades, right from 9/11 to the credit crisis, AML has evolved for the better. New rules and regulations have gotten added to the AML playbook year after year. Banks in the US are exploring Blockchain technologies to stay ahead of the curve to balance the ever-increasing challenge of AML compliance and associated costs. 

AML proponents have claimed that AML related restrictions have been successful in enabling the fight against terrorism since 9/11. Critics however demand more evidence. Let the debate continue.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com

Written By:

Written by an insightful Signzian intent on learning and sharing knowledge.

Bowling Out Fraudsters With Blockchain- How To Prevent Unauthorized Financial Transactions

Posted on | by Signzian

Within the first 2 months since the onset of the unexpected pandemic in 2020, attempted unauthorized and fraudulent transactions increased by 35%. If the trend continues frauds due to unauthorized transactions are expected to reach a global high of $40 billion by 2027.

A transaction that was not authorized or permitted by the holder of the concerned account or money is called an unauthorized transaction. It occurs in most transactional and credit card frauds. Governments and financial institutions across the globe are struggling to stop such activities.

How Do Unauthorized Financial Transactions Occur

In the past, most cases of unauthorized transactions occurred as a result of credit card theft. But in more recent years, the majority of unauthorized and fraudulent transactions occur through online portals after the user’s data is stolen through means such as phishing or hacking.

This can happen while the customer or user is providing zis information to a service provider or government portal. The stolen information may lay dormant for weeks or months before the fraudster uses it for an unauthorized transaction.

How Does It Impact The Financial Industry?

Unauthorized transactions are mostly associated with money transfer fraud and credit card fraud. An average of 35% of American consumers fall victim to credit card fraud according to a study from The Ascent. 

The issue with this is not just in terms of the financial losses incurred to users and institutions, but also the leak of crucial and private data. The years between 2005 and 2019 saw over 1.6 billion records compromised. By 2020, this resulted in more than $42 billion in losses world wide.This is statistically dangerous for safe transactions and the fraudsters took opportunity during the global pandemic.

It seems that the trend is not decelerating any time soon as is evident from the 161% increase in credit card frauds last year alone. Unless the concerned authorities and consumers take action, the danger lingers. The solution might be more bizarre, yet efficient than we presume.

How Blockchain Technology Proffers The Solution To Unauthorized Financial Transaction

Blockchains are growing lists of records that are linked through cryptography. These records are called blocks and contain a timestamp, transaction data and a cryptographic hash that helps map the data. They are mostly used in cryptocurrencies and their transactions but can be used for other financial interactions as well.

Blockchain is considered secure and tamper-proof while pertaining to digital records. It is a complete and unchanging record of transfers. If blockchain can underpin a payments processing service, it could trace the whole sequence of previous wire transfers. 

However, most governments and authorities want a trail of funds to stop money laundering, which is impossible in the blockchain. The whole purpose of blockchain is decentralization and officials demand the source of funds to charge taxes and run governments.

We are experiencing an innovative renaissance in technology. It is only wise to adapt to the changing world. Conclusively, it is not merely blockchain that can help improve financial services, but the numerous options available in technology. But how do we find a good resource provider?

Why Signzy is the Solution For You

Being one of the pioneers in financial and regulatory technologies, Signzy provides you with resources that make processes easier. With an impressive quiver of products and services, we provide you with extremely customizable solutions. These include the numerous APIs and the No-Code AI rule engine we have for you.

Our state of the art Video KYC and Verification solutions are foolproof and secure. If you seek a fortified yet simple process for verification we have multiple APIs for almost all OVD documents including Aadhar, Driving License, Passport, etc. We can help you make your vision of safe, secure and seamless verification processes a reality.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com

Written By:

Signzy

Written by an insightful Signzian intent on learning and sharing knowledge.

Leveraging Technology & Tackling Money Laundering

Leveraging Technology & Tackling Money Laundering

Posted on | by Signzian

Last year Forbes reported that 2% to 5% of the world’s GDP is laundered every year. This estimates to an amount between $800 billion and $2 trillion. The astounding fact about the report was that only 10% of the laundered money is detected, implying more than 90% of the laundered money is unknown to most regulatory bodies and financial institutions.

Money laundering is a major issue in the world. Governments are striving to find newer methods to tackle it. Most financial institutions and companies are accustomed to traditional methods for preventing money laundering. These include in-person verification or traditional automation.

But with the advent of advanced technologies like AI and Machine Learning, they have to adapt for better results. The latest technology integrated Suspicious Activity Reports(SARs) caused more than 31% of laundered money to be blocked.

Thus the need for technology in preventing money laundering is not a matter of if, but when. But how do we do it? What technological tool can we use? Here comes Application Programming Interfaces(APIs) for the financial industry. This article explores what AML screening solutions APIs are and how they can help in preventing money laundering.

Why Is AML Essential In The Financial Industry?

Anti-Money Laundering includes all measures taken by authorities, institutions and individuals to prevent financial criminals from disguising and hiding illegally obtained money as legitimate income. It is essential as money laundering is a financial crime that affects the economy on a microscale as well as momentous levels. The methods of money laundering are transforming with the development of technology. It is only essential that AML screening solutions up their game too.

In July 1989, many nations came together to form the Financial Action Task Force(FATF). The summit was held in Paris and aimed at analysing laundering risks and preventing them with AML measures and AML screening solutions. But after the 9/11 attacks, in October 2001 the FATF updated their agenda and mission to include modes to stop terrorist funding through money laundering. AML procedures have been made better through the decades since.

The European Union also acknowledged and implemented the first AML directive in 1990. It prevented using the flaws in the financial system for laundering. Now The Union is one of the pioneers in revising and upgrading AML measures to reduce risk and terrorist funding. The International Monetary Fund(IMF) with its 189 member states also takes initiatives for AML with compliance measures for financial institutions. Thus all governments are forced to ensure compliance and all institutions are expected to follow suit.

In 2019 the US State Department published a report stating general AML measures succeeded only 0.2% because of non-compliance and inefficient processes. More than 85% of the 11500 companies evaluated in the US were not AML compliant. 2019 also saw AML non-compliant banks paying more than $6.2 Billion in fines globally.

What Is The AML Process And Why Is Compliance Important?

Government bodies and other regulators provide guidelines and procedures that companies and financial institutions can follow to prevent money laundering.

  • One of the most important and effective processes is Know Your Customer(KYC). KYC ensures that companies know who their customer is by verifying his financial data with pre-existing credible databases. This way any suspicious activity by the customer can be red-flagged easily.
  • Customer Due Diligence(CDD) is also a relevant procedure for AML. Companies evaluate the risk involved with each customer and take necessary measures. This is the process of CDD. They categorize customers as low, moderate or high risk. For example, a Politically Exposed Person(PEP) falls under the high-risk umbrella.
  • Another measure is setting a limit for transactions to be monitored. For example, in the US any transaction of more than $10,000 is reported by the institution to the authorities for monitoring. Each country has such a limit to detect any massive fraud. Thus, monitoring and reviewing customer transactions without compromising privacy is very important to prevent AML. If any suspicious activity is detected, then an activity report is generated and transferred to the Compliance and Risk Department.

It is of incredible significance that financial companies follow all the regulatory compliance guidelines for AML. Even a single discrepancy can result in dangerous repercussions. Money Laundering is no longer just for the money. It can even be used as a wrench in the equilibrium of world peace. Besides this, if companies don’t comply they are charged heavy fines by regulatory bodies. AML fines amounted to $4.27 billion in 2018 which nearly doubled in 2019 to $8 billion. This is a collective effort and even the smallest of the financial institutions need to play their part well by following the compliance guidelines.

How Are APIs Used To Help Prevent Money Laundering?

Software connections between computer programs or even computers are called Application Programming Interfaces(APIs). It offers services to other software once it is integrated into a working system. It can be grossly described as an intermediary software that helps other applications communicate among themselves. They are used in almost all companies with a demand for any form of software technology.

AML screening solution APIs are taking over not just the financial sector, but any industry interested in innovative automation. This is because APIs offer agility and more importantly scalability for companies. Recently, after several government policy amendments, APIs are starting to play crucial roles in AML and KYC compliance. This is because the verification of tens of thousands of customers is not practical with traditional processes.

APIs are used for almost all forms of innovative verification procedures. It ensures that processing is efficient without human error. Since it can be replicated on a large scale, it becomes commercially viable. In addition to this most APIs can be procured at affordable prices. Hence, be it a large bank or a small financial institution, automation is simple and inexpensive. APIs help all businesses Combat Financial Terrorism(CFT) at a modest price.

They are in high demand among elite institutions because they offer swifter and inexpensive methods to ensure services meeting customer demands. Since they are adaptable and customizable, they do get an advantage of future-proofing. In the Financial category alone, more than 2000 types of APIs are used across the globe. This will exponentially grow with advancements in AI, Machine Learning and Blockchain technology.

APIs In AML And Regulatory Compliance

Improved user-friendly APIs are available in the industry now. But it needs to fulfil another crucial criterion for integration into any service or product- Regulatory Compliance. Across the world, there are numerous regulatory guidelines for financial institutions. A good example is the PSD2 changes in Europe. Not only are companies encouraged to accomplish more with AML screening solutions and related technologies, but are fined for any lack of compliance on their part.

Financial Institutions that wait and observe if the new technology trends will be left behind in the race. The most adaptable companies will flourish in the long run. Traditional modes of in-person verification processes and human error packed execution are outdated. APIs can automate almost the entire processes saving companies time and money. On an estimate, more than $500 million is spent by financial institutions for financial crime prevention and compliance requirements.

What Are The Benefits Of Using APIs For AML?

APIs do not merely automate the AML and regulatory processes. They enhance them. There are numerous benefits associated with using APIs for AML and verification processes. They include:

  • TAT is reduced resulting in quicker processing and better customer journey.
  • Near zero human error
  • The extremely customizable nature of APIs makes integration easy.
  • Inexpensive in the long term.
  • The human workforce can focus on discrepancies rather than regular workflow, increasing efficiency.
  • Eliminates all storage spaces as all documentation will be in soft copies.
  • The better customer onboarding experience
  • Better user interface

How Can Signzy Help You?

We offer numerous services, products and AML screening solutions APIs that are useful for your ventures. We Make sure that they are state of the art, because we do not compromise quality. Signzy’s quiver of APIs and associated products are incredibly customizable. You can select which specific APIs suit your requirement and then integrate them into the required systems.

With over 240+ microservice APIs alone, the collection is diverse and versatile. All of our products meet regulatory compliance standards without compromise. But we make sure that the user would not be troubled with inefficient customer journeys. Our systems are efficient and seamless rendering the user experience truly satisfying.

With advancing technology financial institutions and companies deem change. If you do not opt for the right changes, the entire entity’s progress would decelerate. That’s why we at Signzy ensure that you get that which suits your needs. We can make your customer’s journeys easy while making your aspirations easier.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com

Written By:

Signzy

Written by an insightful Signzian intent on learning and sharing knowledge.

Revving Ahead With Digitization- How To Revolutionize Verification In The Vehicular Industry

Posted on | by Signzian

Introduction

Being the 6th biggest manufacturer of motor vehicles, the Indian Vehicular Industry is a behemoth with a $118 billion value estimation. The fact that this is expected to skyrocket to $300 billion by 2025 makes it an unleashed beast.

The current process of customer onboarding and underwriting involves multiple physical parameters with the in-person involvement of the client and the assigned agent. But with novel technologies and cutthroat competition on the rise, it is time insurers decide to upgrade their game. This article focuses on the current market of automobile verification, its challenges and the solution.

The Current Market for Vehicles in India

By 2021 India is expected to become the 3rd largest passenger vehicle market in the world. 2019 saw a 2.7% increase in production in the industry as compared to the previous financial year.

The industry is in a state of growth and it is the right time to take the initiative and utilise it. The current modes of processing can be upgraded with technology. This will help flourish in a cutthroat market like India.

The Primary Players In The Indian Vehicular Industry

There are numerous automobile companies competing in the Indian market. The top ones are:

  • With revenue of near Rs.300,000 Crore, Tata Motors Ltd. takes the lion’s share of the market. Tata currently has a 6.3% and 45.1% market share in passenger and commercial vehicles sectors, respectively.
  • Maruti Suzuki India Ltd dominates the passenger vehicles market with over 50% in market share. The Rs.83,281 crore revenue and a market cap of nearly Rs.200,000 crore is an impressive aspect.
  • Mahindra & Mahindra Ltd also holds a big chunk of the market with revenue heading over Rs53,000 crore and a market cap reaching more than Rs. 70,000 crore.
  • The two-wheeler giant Hero MotoCorp Ltd comes on top of its specific niche with 36% of the market share. The Rs 32,871 crore revenue and the 57,180 crore market cap is impressive for a primary two-wheeler manufacturer.
  • Other honourable mentions include Bajaj Auto Ltd, Ashok Leyland Ltd, TVS Motor Company Ltd, etc

What Are The Challenges Of The Industry

As is with most industries, the challenges in the vehicular industry also play a lot in parallel with the adoption of technology. Gone are the old days of physical processing of documentation and verification. With the advancing technology, the terrain is entirely changing.

Insurers must ensure that they can survive the peer competition. Technological services are available for verification and other related processes. But the coding required coupled with the complexity and unavailability of resources from a single portal is frustrating.

Why Is Signzy The Solution?

The solution to technological hurdles is not simply newer technology. It is the right newer technology. Signzy can provide this. With a quiver of products and resources, we can provide you with the state of the art technology while properly understanding your requirements.

Beginning with customer verification using OVDs such as driving license to the verification of the vehicle registration, Signzy’s plethora of APIs will suit you. APIs like DL verification API and Vehicle Registration APIs use government and other databases to cross verify the user’s credibility while maintaining the process seamless.

Since the Signzy portal is extremely customizable you can choose from the arsenal of APIs and other resources. This will help you avoid unnecessary roadblocks. The No-Code AI rule engine that we deploy makes integration and access easy and efficient. Signzy can make your verification processes seamless while maintaining the best security you can obtain.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com

Written By:

Signzy

Written by an insightful Signzian intent on learning and sharing knowledge.

How To Choose The Right Service Provider For ID Verification

Posted on | by Signzian

With a stunning Compound Annual Growth Rate(CAGR) of 15.6%, the global ID Verification market size is set to grow from USD 7.6 billion (2020) to USD 15.8 billion in 5 years. Along with this, the fraud risk accompanying it will also grow. It is only sensible for financial institutions to take precautionary measures to prevent this.

The first and foremost measure is to ensure the right identity verification services. All successful financial institutions and businesses use a legit and established identity verification service. It confirms that the customer or user-provided information is that of the individual they claim to be by associating it with the identity of the genuine person. The documents used for this can be OVDs like driving license, passport or any national issued document.

With the current trying times, it is important to prevent fraud with the help of such service providers. But the real question is how do you know which one is right for you. In the field of competent marketing, finding a competent service is difficult. This article will simplify that for you by giving you the right parameters to consider while selecting a service provider.

Challenges in ID Verification

Mere identity verification has transformed itself into a digital sphere. This is a result of digitization in all aspects of the financial world. One of the principal reasons for this is the undeniable need for financial institutions to ensure safety from potential fraud and damages. This explains their extensive interest in promoting the safe digitization of their processes.

This coupled with novel databases created by government agencies, institutions and many banks for credit score validation. The initial 6 months of 2019 witnessed 3800 incidents of financial fraud and credit score tampering incidents. This was reported by Risk Based Security. This report, when compared to the previous year’s, illuminates alarming facts. Within a span of 12 months, the number of breaches rocketed 54%. 

2019 was also the year with the 3 largest financial data breach, with 3.2 billion confidential records exposed. 84.6% of these breeches originated from the business sector alone. Concerns about safety and security, along with the need for convenience in a competitive playing field, have forced financial institutions and companies to embrace digitization. It is true that the risk of fraud is an imminent and lasting threat. So is the fact that there will be no bulletproof solution.

But we can not expect not to take the necessary precautions and actions. This is why the authentication of customers needs more data and layers of validation. To meet such profound validation criteria while maintaining a good and easy experience for the user is difficult for the institution. Users always have a standard expectation for the products and services they get. To go beyond this is what companies need to make them unique.

While facing these challenges another arises in the form of personal data protection. This has become the penultimate need barring only the actual act of verification. It is an immensely volatile task, but nonetheless a mandatory one.

Considerations to keep in mind before choosing a solution?

The solution to the challenges for a financial institution can be simplified in one word- Digitization. But the pragmatic implementation of this is far more complex without a proper guide. There are distinct steps they need to take before finalizing a verification solution from the numerous ones in the market. These require close scrutiny and articulate decisions. The initiatives to consider while making a choice are given below:

  • Evaluate the requirements
  • Maintain the right balance between User Experience, Safety and Security
  • Acknowledge User behaviour and Channels

Evaluate the Requirements

It is quite apparent that not all cases require the same standards of security validation. But for financial institutions the number of use cases requiring stringent security measures is high. A good example is the provision of online loans and how easy it may seem to the user but how complex it is from the service provider’s part. The process requires information relay and verification through multiple data sources.

The solution is to engage the customer with the right questions. This will give the customer a better experience while obtaining the required data. This implies that the institutions should make proper assessments regarding what information they require. This can eliminate unnecessary steps.

We should assume that more information will be more useful and focus on the right information. Such assumptions sometimes create more friction than what we try to avoid.

Maintain the right balance between User Experience, Safety and Security

Balancing the user experience while obtaining the right information with ease is tricky for even the most advanced procedures available. But it is achievable to a highly optimized degree. Some of the factors to consider while forming different steps in the process are:

  • Relevance of the data to be obtained
  • Mode of obtaining the data
  • Easy accessibility

A good example is setting a threshold for facial verification. Since images will have certain differences, there will always remain a minimal unmatch. Thus a minimum threshold is set. If the threshold is too high, even mostly matching images would be rejected. This will ultimately provide a bad user experience.

The solution to the above conundrum is to have a high functioning AI-driven rule engine while setting a pragmatic threshold limit. This will ensure better customer focus and seamless onboarding journeys.

Acknowledge User behaviour and Channels

An omnichannel presence between the user and the interface is primordial. It will help us understand how the journey impacts the user. We will be able to understand the habits and behaviours of the user. These habits include the use of a phone, tablet or desktop. The journey process must be optimised for each different device.

The verification process should be fit for the channels the company uses. If it is incompatible, then the experience will be troublesome. A good feedback system will help understand the customer’s pain points. Once this is done we can implement a better experience by avoiding any potential hurdles.

What are the parameters of the solution?

Before finalising a solution for digital identity verification, we must always consider certain aspects. The most vital parameters are given below:

  • The Service Provider’s Technology Quiver
  • Processing in Real-Time
  • Ensured Compatibility and Compliance
  • Efficient Support System

The Service Provider’s Technology Quiver

Multiple forms of solutions are available for identity verification. Each institution requires its own unique set of technological needs. Not every solution provider will be able to meet all the needs of the institution. The development tools to use and methods of integrating 3rd party solutions need consideration.

The service provider’s Software Development Kits(SDKs) or better, Application Programming Interfaces(APIs) should be easy to use and serve a seamless plug and play solution. They should provide products that are understandable to the institution and the user. The identity provider should take care of the underlying technology while maintaining strict regulatory compliance.

Fundamentally, technology should not be a hurdle for the institution as well as the user. It is the responsibility of the provider to make sure of this. Make sure that the services you need are digitally provided.

Processing in Real-Time

Opting for service providers who ensure that most of the processing in real-time is a safer bet in the long run. Not only does this make it harder for any potential fraudsters, but also ensure the right attributes like device location, IP address and avoidance of pre-recorded videos.

The ability to exactly identify the user at the exact moment we require is a boon. The risk of danger is considerably reduced with this feature.

Ensured Compatibility and Compliance

Even though the processing steps vary with each service provider, the regulatory framework demands to have stringent compliance in regards to sensitive and personal information. This is done with proper encryption protocols and interlay with different government and external databases. These can be even international watchlists and credit bureaus.

Verifying and cross-checking the user’s data with the existing databases is essential. This will prevent fraud and validate the credibility of the user. Thus, the relevance of unified data sources is paramount for consideration. A good service provider will keep this a priority.

Updated Support System

The technology involved in digital identity verification systems is evolving. The techniques used by fraudsters to breach these systems are also evolving too. Hence, it is only safe to opt for providers that constantly improve and innovate their services while maintaining newer regulatory standards. They need to keep up with the latest UX and UI trends.

The provider should mandatorily have a live support system for the companies and clients. They should ensure transparent, frequent communication between all parties without any technical difficulties. It will help to investigate the services and products from the provider.

What is the right solution for you?

Now that the parameters to consider while choosing an identity verification service is clear it might seem easier to find an option. But there are numerous identity verification service providers out in the market and only a handful of them are able to maintain exact regulatory compliance and compatibility. Even fewer are able to provide a paragon user experience.

Thus, it might seem arduous to find a service provider who would satisfy all your process demands. You would require an institution with an arsenal of numerous APIs and products. 

With a cornucopia of multifaceted APIs, products and service solutions, Signzy has been able to help all our clients in the best ways possible. WIth no-code AI services and smart decision engines, even the back-end operations are smooth with Signzy. With observation and use case histories, even you will conclude the same. If an identity verification service is your need, we can provide the solution through our service.

 

Signzy’s New-edge Solutions for Logistics Industry

Posted on | by Signzian

The logistics industry indulges in the overall process of managing how resources are acquired, stored, and transported to their final destination. Logistics is now used widely in the business sector, particularly by companies in the manufacturing sector, to refer to how resources are handled and moved along the supply chain.

Where Does The Indian Logistics Industry Stand?

The logistics market in India is expected to grow at a CAGR of 10.5% between 2019 and 2025. E-commerce is another major segment that is expected to support the growth of the logistics industry during the forecast period. Increasing investment and trade point towards a healthy outlook for the Indian freight sector.

Who Are The Major Players?

A few of the major players from logistics in India are Allcargo Logistics Ltd.Container Corporation of India Ltd, DHL Express India Pvt, Blue Dart Express Ltd, FedEx, TSCS India Pvt Ltd, Gati Ltd, Transport Corporation of India among others.

What Are The Current Challenges?

Like all other industries, there are several challenges faced by logistics too. A survey was conducted by  ByteMaster. After interviewing companies in the transport and storage sector, they concluded that the five main challenges faced by companies in the logistics sector are: traceability, planning, agile procedures, connectivity and deliveries.

Specifically talking about traceability here, it includes tracing of the vehicle details or we can say Vehicle Verification details and with that also tracing the Drivers details for driver verification. A technology partner like Signzy will help you to solve the problem related to the traceability of the vehicle as well as the driver. 

How Can Signzy Help?

Signzy has a one-stop solution when it comes to verification. It provides a simple plug and play API solution. With just the vehicle number you can get fitness details, Permit info, PUCC check, Insurance details and much more! The same goes to authenticate the driver’s license.

Signzy can provide a complete user journey and make your workflow simple while it is automated. A generic survey conducted by logistic partners and Signzy showed that automated workflow helped the logistic industry by 26% which earlier with the manual process was 11%.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com

Written By:

Signzy

Written by an insightful Signzian intent on learning and sharing knowledge.

Signzy’s All-New Quiver Of Premium Products!

Posted on | by Signzian

Signzy’s All-New Quiver Of Premium Products!: With the raging transformations in technology and norms, newer options are set to dominate and revolutionize onboarding. If we don’t keep ourselves ahead of the curve, we might just fall behind in the fast-paced financial industry. Let Signzy help you.

With the numerous modernizations, it is hard for individual enterprises to do this. That’s why it’s always good to seek help from professionals and use proven resources for your business. Signzy brings you the best of both those worlds.

We at Signzy help you keep up with the Joneses by building a global digital trust system to upgrade the current modes in financial technology. While we pursue our endeavour we focus on the ability to uniquely identify and authenticate entities while understanding and knowing more background information about these entities. We create a system of reward and consequences that reinforces trust to help this.

We would love to help you help your business! That’s why we ensure to keep all our products updated to the standard of the future. With our upgraded products, it’s sure that you will find what you seek at Signzy. Some of the major products we offer are included in this blog post.

Signzy’s Generic Onboarding Solution

Every financial enterprise requires an efficient, seamless and safe onboarding solution. This solution must be adaptable to changing technology while maintaining an excellent level of industry-standard safety.

Signzy’s out-of-the-box Generic Onboarding Solution, with an AI-based Rule Engine allows clients to create, update, implement and maintain end-to-end digital onboarding journeys across jurisdictions and business functions. We do this with the maximum assurance of safety and security.

Some of our new features include:

  • Added security layers to verify that the connections are secure
  • Extensive search options for back-office processing
  • A customizable sequence of questions during VCIP calls
  •  The Decision Engine now takes additional final application decisions based on output variables from VCIP increasing straight-through processing rates
  • Every contract is accompanied by an auto-generated audit certificate for compliance and record-keeping purposes

Apart from the above features we went the extra mile and improved our products for you. The improved aspects are::

  • Improved user experience for customers including the inclusion of ‘Configurable Text Areas’ to improve user experience and better tracking information on emails being sent to the customer
  • Additional information to customers on errors – especially in Bank Account Verification
  • Improved back-office operations experience
    • Role-based reassignment of application in back-op
    • Application-level TAT
    • Additional granularity on the information fetched vs inputs from the user
    • Making remarks and reasons mandatory for better analysis later
  • Better security measures
    • Multi-factor authentication for users
  • Improved MIS 
    • One column of MIS can possess multiple page IDs
    • Additional details including TAT captured in MIS for application-level tracking

Some new widgets and APIs were also added to GO. This betters the overall user experience while improving the versatility of the product. They include an SSN Validation API which is now available for US clients and the addition of Generic Delete API. Using the latter, it can be configured that applications belonging to a particular status can be deleted automatically after a set timeframe.

Signzy’s Plethora of APIs to Smoothen Processes!

We have a collection of APIs that will help you in your venture. Though we have many, a few of the latest include:

  • New Voter ID API
  • NeSL APIs
  • E-Stamping
  • Udyam(MSME) Verification
  • Vehicle Blocklist and E-Challan Status
  • …And a complete revamp of our Global KYC APIs

We have also improved upon some of the many APIs already available. Certain of these improvements include the new Name Match API, Aadhar E-Sign API, and an improved Digilocker experience API

Surely, we will not be halting with just these APIs. That’s why we also have more APIs coming your way to improving your venture. These include the E-Nach API, Credit Reports API and the Physical Address verification API.

Signzy’s Video KYC Solution!

Signzy’s All-New Quiver Of Premium Products!: With the new RBI Master Directive, it is inevitable to include the use of Video KYC in any financial onboarding. A good solution will not only help stick to guidelines but dramatically improve customer satisfaction. 

Signzy can revolutionize your customer onboarding process and increase the speed to market by 5x. We do it with our enhanced VCIP product- Signzy’s Video KYC Solution!

Latest feature additions include:

  • Real-time feedback– can address the real-time issues that occur during the call The RE agent gets notified if the end-user is distracted between call
  • “Uberised” Queues – A better experience for users in the queue, at the same time blocking those ineligible (like location issues)
  • Detailed MIS reports- are generated and presented. Real-time data regarding RE agent efficiency and queued data are provided
  • UI Improvements- Multiple improvements have been created to improve the experience

Upcoming releases and Improvements: Signzy’s All-New Quiver Of Premium Products!

In addition to the previously mentioned improvements, we are working on a lot more for you. These new features will come to your doorstep in the not too distant future. Below are a few of them to give you an idea:

  • Skills-based auto-assigning agents to the users
  • MIS reports with detailed analysis of all the video calls, agents’ productivity, call improvement etc.
  • Conditional rendering of options in real-time feedback for agents
  • Rescheduling the call to be made configurable
  • Configurable option to automatically set the offline/online status of RE agent
  • Revamping the rescheduling system to a better version.

Conclusion

In order to keep up with the newer norms and trends, institutions and companies are forced to adapt to new technology. As it becomes mandatory to accept the change, why not use it to your advantage? Why not understand what is needed and make it far better?

This is exactly what Signzy will do for you. With the numerous products, resources and services we provide, we can certainly make your business smoother and easier than ever before. The right direction with the right people will lead us all further to our goals. 

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com

Written By:

Signzy

Written by an insightful Signzian intent on learning and sharing knowledge.

An identity verification service is for keeps

Posted on | by Signzian

Who are you?

Isn’t this the first question that comes to one’s mind when meeting a person for the first time? It is a natural question. In people’s conversations, a response is enough to close this question. But, it is different when dealing with institutions like Banks, Countries (immigration officers), and governments. Verifiable documentary evidence has to support the response. This is when an Identity Verification Service comes into play.

It doesn’t matter who you are. Documents must validate identity when dealing with institutions. A couple of years ago, a video went viral on the internet. It featured the tennis great Roger Federer. An usher at the Wimbledon center court did not allow Federer to pass without an ID document. For the record, Federer has won Wimbledon a record 8 times.

Businesses use identity verification services to ensure customers’ identity is true and accurate.

The identity verification service validates identity in the following ways

  • Using Government documents such as license, social security card, or passport.
  • Verify information from many sources – credit bureau or government databases.

Thus, identity verification service ensures successful KYC and Anti-Money Laundering (AML) compliance. It also reduces risks by fighting identity theft.

Your business may not have an identity verification service in place. It may already have one but is evaluating other options. Here are pointers to build a strong, successful, fintech, and sustainable identity verification process.

Compliance for an identity verification service

Law of the land still reigns supreme. Statutory and regulatory compliance is mandatory and no exceptions are advised for any identity verification service. On one end, there are KYC requirements that mandate access to identity, financial and personal information. On the other, there are privacy laws that regulate access to user-owned data. A paradox. It is this contradiction that identity verification service providers have to navigate.

KYC

In 2002, all financial institutions made KYC mandatory in the US. This was due to the USA Patriot Act of 2001, which came into being after the 9/11 tragedy. All KYC processes have to adhere to a customer identification program, called the CIP. The CIP also forms part of the institution’s anti-money laundering (AML) policy. Banks and Fintechs leverage KYC to assess customer profile and consequent risk.

Privacy Laws

On 25 May 2018, the European Union (EU) put a privacy law into effect – General Data Protection Regulation (GDPR). GDPR brought to the forefront the entire debate on data privacy. ‘User consent’ is the cornerstone of GDPR giving tremendous control to the user. The user now has the power to manage data – active and passive – that the user shares with other parties. The US too has many privacy laws, but none at a central federal level, unlike the EU’s GDPR. The Californian Consumer Privacy Act (CCPA) is often the most talked about and the most recent.

Be aware of legal requirements before zeroing in on an identity verification service. Adhere to all laws including KYC, Anti-Money Laundering (AML) regulations, and privacy. Violation of laws could invite major penalties or financial jeopardy.

Fraud Protection

The leading identity verification company Idology published the eighth “Annual Fraud Report 2021.” It says leaders call identity verification, the number one challenge in addressing fraud. It is not surprising. Covid-19 accelerated digital transformation initiatives across organizations. Identity verification was one of the top use cases. This at a time when incidents of fraud – financial, data breaches, identity thefts, and mobile fraud plays – are at historical highs.

Technology

Without technology, no identity verification service would be possible. The options are discussed below.

Optical Character Reader (OCR)

The world is still far away from complete digitalization. Most documents including those related to identity are still in paper form. OCR transmits the data from paper to electronic portals. OCR scans, recognizes, reads, and extracts written information from an identity document. It then verifies if the identity card submitted by the customer is legitimate or not. This allows customers to verify their identity through smartphones. OCR collects data from documents and encrypts it to follow regulations and reduce fraud.

Biometrics

Your smartphone asks for your fingerprint or your Face ID to unlock. Biological markers are impossible to replicate. These markers are best placed to customers into a password. 

Biometrics goes beyond face id recognition. It could extend to DNA matching, iris scan, fingerprinting, voice, and even typing. Biometric identification captures and corresponds to people’s unique physical features/behaviors. Thus, it lends strong confidence to a business’s approach to identity verification.

Blockchain

Following the crypto-mania? The Bitcoin frenzy has overshadowed the technology that powers crypto – Blockchain. Blockchain is powering a broad range of applications from trade to music and even voting. Yes, voting in elections. Identity management is using blockchain too.

The beauty and strength of the blockchain are that it restores the right to privacy to the user. It is the user who decides what personal identity information to share. Thus, fintech balance the challenge of ensuring compliance while adhering to privacy laws.

Blockchain is a digital ledger of decentralized data. It lends itself well to solve the use case of identity verification. Consumers assign a digital identity or watermark for all transactions. They then decide which information to share. This makes the process speedy, convenient, and risk-free for both parties. Thus, leveraging blockchain technology can ensure that digital compliance is convenient yet secure. Digital identity verification solutions including Signzy are also utilizing blockchain to audit transactions.

Artificial intelligence (AI)

AI impacts identity verification in the following ways,

  • Replace the human in performing all mundane tasks e.g. physical verification of paper identity documents.
  • Quick real-time verification of captured information with a trusted database either public or private.
  • Fraud detection and prevention.

Artificial Intelligence (AI) fastens the identity verification process compared to humans. It also resolves the biometric issues related to aging, makeup, and facial hair. AI-driven platforms leverage artificial intelligence algorithms. They verify a selfie and a photo ID for a swift and accurate identity verification process. AI accepts many identity card formats and uses the selfie for more authentication. AI conducts real-time authentication with geolocation, IP address, and AML background check.

The technology stack supporting identity verification could start with one of the above.  The stack could also be a combination. The decision would depend on the requirements and the business’ capability maturity. The choice of the technology stack should address compliance, fraud, and user experience.

Awesome User Experience (UX)

Identity verification is fraught with friction. In most cases, it is a frustrating experience for the users. Most users seem to have developed ‘acceptance’ to a poor user experience. Even the smallest convenience offered comes out as a great user experience. Balance awesome UX with the need for compliance and also preventing financial frauds.

Factors to consider

The approach to delivering a great UX could be guided by the following factors.

Avoid human intervention as much as possible

Ever imagined what would happen if the number of customers increased by 10 times? Wouldn’t it be tedious for your staff to keep up with the onboarding process? Thus, it would lead to bottlenecks causing the process to slow down. Higher the number of customers, slower the onboarding process. It’s an issue that can be exacerbated. Hiring more employees could solve this problem but wouldn’t be beneficial. Deploying automation will prevent this problem. It will avoid time-consuming processes, human errors, monotonous and repetitive tasks, improving productivity.

Need for speed and seamless experience

Customers hate waiting. The more you make them wait, the higher are the chances of you losing them. Sign-up abandonment is a reality, even if related to ‘mandatory’ services like banking. Unfamiliarity with the processes can be uncomfortable and frustrating for the customers. This causes poor user experience, resulting in abandonment and even churn.

Set user expectations

Identity verification is never a one-step process. It has to involve many steps. Setting user expectations at the outset can help manage user expectations better. Resetting user expectations at every step will help build a relationship. Thus, leading to eventual success.

Quick Wins

The single most important element in improving UX is simplicity. Achieve UX Simplicity by doing some of the following.

Autofill or automate the capture

One can’t imagine the joy one experiences on seeing a 15 field form partially auto-filled. A helpful dopamine shot. The availability of public and private databases of information can improve UX and cut errors of omission and commission.

Ask easy to remember information

Instead of asking the entire 9 number social security number (SSN) asking for the last 4 digits could catalyze action. Similarly, asking for information progressively (i.e. step by step) instead of all at once could reduce friction.

Fallback

Not every user who fails verification is a fraudster. Legitimate users may also be unable to verify ID because of genuine reasons (patchy internet, poor quality camera). So as not to impair UX, the system should provide for a fail-safe fallback including a manual process as the last option.

It is all coming together

Digitization will continue to grow. Institutions will juggle many factors in implementing identity verification solutions. Compliance will, without doubt, be the overriding factor in setting direction. E.g. The current COVID-19 pandemic is exerting another layer of verification for people’s movement. The continued growth in mobile users is making awesome user experience hygiene. UX should be as simple as ordering food on mobile, if not simpler. It is up to technology to do the tough balancing act between compliance and UX. It will be interesting to witness the future of digital identity verification. It will include compliance, mobile identities, cross-border imperatives, and artificial intelligence. Get ready for a machine soon asking you, “Who are you?”

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com

Written By:

Signzy

Written by an insightful Signzian intent on learning and sharing knowledge.

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