AML Compliance Culture: Why It’s Important And 4 Ways To Create It

Did you know that the anti-money laundering software market is projected to reach $1.77 billion by 2023? This is primarily because all institutions and governments want to stop money laundering. These illegal activities cost the world 2% to 5% of its GDP.

Although corporate culture has become very popular, the AML Compliance Culture is a new yet essential element in financial companies, which can impact the broader cultural challenges that the firm may face. Businesses must build their AML compliance procedures on a solid culture because there are numerous examples of how a poor compliance culture may harm the company.

What Exactly Is AML Compliance Culture?

AML culture may not have a specific phrase, but the idea is gaining popularity on a global scale. Experts believe that a weak compliance culture in enforcement efforts is the primary cause of weaknesses in the anti-money laundering (AML) and counter-financing terrorism (CFT) frameworks. The values and practices of an organization are expressed in its culture, which underpins how its management and staff interact and conduct business daily. The growing number of business scandals involving sanctions violations, financial misconduct, bribery, and corruption underscores the need for healthy company culture.

It guarantees that a good AML culture has strong support from the top for both ML/TF risk management and implementing integrated controls to satisfy compliance goals. In addition, developing an AML culture requires AML/CFT controls to align with the organization’s broader risk appetite.

Why is AML Compliance Culture Essential?

Companies must have a strong AML culture because failures in AML/CFT have frequently been too weak AML cultures. An organization with a strong AML Compliance culture can identify compliance issues early, reduce risks, and offer practical compliance solutions.

Compliance teams are more successful at detecting and managing risks. In addition, the company is more effective at carrying out AML/CFT initiatives, where AML/CFT efforts are integrated, and there is a strong understanding throughout the enterprise.

The following is said by several regulators who seek to underline the significance of a favorable AML culture:

  • The Advisory to Financial Companies/Institutions on Promoting an AML Culture, published by FinCEN, emphasizes the importance of an organization’s culture to compliance.
  • Financial crime is unacceptable, AML resources are insufficient, and top management has little awareness, according to Financial Conduct Authority (FCA) reviews conducted in the UK.
  • According to AUSTRAC in Australia, compliance mechanisms alone are insufficient to produce good outcomes without a strong compliance culture. Still, the presence of a compliance culture can lower regulatory risk.

A review of major sanctions and enforcement proceedings for AML legislation violations in the US and the UK revealed recurring problems with senior management oversight and compliance culture. This has occasionally caused regulators to worry that some organizations have purposeful blindness to or disdain regulators.

You Can Create A Strong AML and Regulatory Compliance Culture

Some aspects must be prioritized to establish a good compliance culture within a company.

These elements can be summed up as follows:

1. Re-examination of Corporate Governance

The company’s corporate governance will need to be reviewed and improved as a priority. The overall vision and strategy of the companies should be clearly defined. Clear emphasis should be placed on the organization’s mission, target audience, line of business, location, and management style. Everyone involved in the industry should consider regulatory compliance crucial and keep it in their minds. A Code of Conduct and several other pertinent policies should clearly describe and reflect these desirable standards of conduct and general behavior. A well-written and current code of conduct can outline expectations for proper conduct and give management and staff members of an organization a direction.

The boundaries for all significant choices and activities are established by policies, which offer a framework for an organization’s operations. Strong regulatory compliance regulations are necessary, and one such regulation should be the Customer Acceptance Policy.

2. Organizational Structure

Accountability is ensured, and senior management is assisted in delivering the proper messages to all employees to ensure adherence to core values and principles via a robust, transparent organizational structure. The structure should be as straightforward as feasible to provide clear roles, duties, lines of accountability, and alignment of interests throughout the business. It must be open and offer simple monitoring procedures. Additionally, it should establish clear lines of reporting, clarify the allocation of duties among the various members of the organization, and specify the procedures for making decisions.

3. Identifying and Understanding Risk

When identifying risks, evaluating risks, and putting measures in place to reduce those risks, a concerted and risk-based strategy should be used with a focus on higher-risk areas. However, low-risk zones are also crucial, although they come in second.

It is impossible to comprehend the appropriate actions to deal with these risks effectively and efficiently if the stakes are not identified. Therefore, organizations should identify hazards, evaluate the possibility and impact of breaking laws and regulations, rank those risks, and develop the appropriate tools and processes. Businesses must also determine the proper personnel to combat these risks.

When establishing an AML culture, it is crucial to choose the best AML officer who will develop and administer the program, make any required adjustments, and keep key staff members and the board updated on its development. Additionally, they must have appropriate internal controls, impartial review mechanisms, and regular testing of policies and systems.

4. Training

A good AML program and culture of compliance depend on practical training for personnel, management, and AML officers. The employees of a company must comprehend their regulatory compliance responsibilities and the justification for asking them to act ethically. Staff members shouldn’t be inflexible or mechanical in their daily judgment calls or decision-making processes. Instead, they should know what to do when confronted with potential ML or improper behavior, value reason, and document their judgments.

Bottom Line

Developing an AML Compliance Culture starts with adopting newer modes of AML and KYC. For this, you will need a reliable fintech resources provider. At Signzy, we provide state-of-the-art quality API products that are AI-driven without needing a single line of code.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com.

Written By:

Mahesh Mohan

Mahesh is a Creative Writer intent on learning and sharing knowledge. He ensures to deliver well-researched and precise information to the reader without squandering their time or tag. He is well versed in financial technology and digital marketing with a passion for stories of all forms.

Lowering The Lending Daze With APIs- A Detailed Look With Top 4 Benefits Of Open API Infrastructure

Nearly all organizations now depend on Application Programming Interface (API) technology, and the lending industry is no exception. API technology is a software platform that enables two programs to communicate with one another.

Forbes reports that 85% of companies view web APIs and API-based integration as essential to their corporate strategy and long-term success. Lenders may offer better products, more advantageous loan conditions, and a more effective, seamless customer experience by connecting to third-party data suppliers and aggregators via an open API infrastructure. Intelligent lenders are utilizing this new wave of innovation focused on shared services, allowing them to maintain their emphasis on their core loan goods while using the most recent technological advancements.

However, many firms can feel lost in the jungle and struggle to comprehend how to approach an open API strategy. This does not have to be the situation. You can find success by using the advice and techniques in this blog post.

Why Does Lending Need APIs?

In response to market realities, lenders must act swiftly to present enticing offers to borrowers. Being connected to a network of integrators and providers of third-party data is the finest and most effective way to do this. Simply said, lenders will fall behind if they don’t link to a larger digital ecosystem. Additionally, forward-thinking lenders are learning more about APIs and how they could change the way they provide credit.

Consider the fantastic experiences you have in your life, thanks to app-based platforms. Have you ever used Facebook to log into a service or application, for example? This illustration shows the simplicity of service your loan business can offer its clients by utilizing an open API infrastructure.

The Benefits Of An Open API Infrastructure In Lending

Lenders can change how they provide digital goods and services to all stakeholders, including customers, partners, and staff, by exposing their businesses to APIs and shedding the constraints of their traditional systems.They can essentially transform lending. Among the main advantages are:

  • Accelerated innovation and increased scale- Avoid being overtaken by the competition by having access to reliable partners and data sources that can hasten the release of new goods and services.
  • Boost revenue- by targeting new consumer categories across a more comprehensive geographic range without adding costs or affecting profitability.
  • Integrating credit report and bureau data- into your core lending platform can eliminate manual data entry, reduce margins of error, and enhance laser-focused underwriting. This is by removing the need for paperwork and numerous layers of human approval, which adds time to the underwriting process.
  • Integration of background data and applications- is made more effortless. Data synchronization to and from your back-end systems can be more straightforward if you use standard API services to scale enterprise connectivity and follow best security practices.

However, each lender is distinct and presents borrowers with a different selling proposition. Knowing what functions best for your company is crucial. There isn’t a single universal API strategy. Understand your goals and how to collaborate with the appropriate data suppliers and other third parties to achieve what’s best for you.

Top Tips For Making Your API Strategy A Success

Organizations must take a logical, proven approach to the journey to build API products and participate in the API economy. Steps to take include:

  • Developing your digital strategy- Lack of a compelling digital design could spell doom in an environment of intense competition and virtually daily introduction of new technology. Understanding what you want to achieve with digital technology is crucial and ensuring that it ties in with larger business goals.
  • Align and unite across business units and culture – Ensure everyone is on board and aware of the advantages and how they relate to the company’s goals. You need the entire executive team to back your API strategy; this is not simply the CIO’s or the IT department’s job. There will be a paradigm shift with this for many organizations.
  • Engage a comprehensive digital ecosystem: Senior executives are responsible for expanding the company’s consumer base and enhancing internal procedures. However, they are unable to accomplish this by carrying on as usual. Businesses may identify and seize these opportunities by connecting to external data sources. By putting together (either buying or building) a complete lifecycle API management platform/tools and establishing an API architecture, try to build and nurture your API community. Be sure to implement security best practices.

The Bottomline

Technology, in all its essence, is transforming the lending ecosystem. APIs are the current phase of this. You need to adapt to this amalgamating technology to keep your enterprise in the race. It is impossible to do this alone, so you need a good resource provider.

You can enhance your venture’s processes with Signzy’s resources, including verification and collection APIs designed explicitly for lending and loaning industries. Our products are AI-driven yet do not require any coding. We can find apt solutions for your issues with a fully customizable quiver of options. Check it out here.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com.

Written By:

Mahesh Mohan

Mahesh is a Creative Writer intent on learning and sharing knowledge. He ensures to deliver well-researched and precise information to the reader without squandering their time or tag. He is well versed in financial technology and digital marketing with a passion for stories of all forms.

Online KYC To Prevent Data Breach- 4 Things To Understand Its Relevance In Cybersecurity

According to IBM, the typical cyberattack costs $3.86 million, and it takes 280 days to discover and contain. Additionally, the market for basic cybersecurity worldwide will be worth $403 billion by 2027, growing at a 12.5% compound yearly growth rate.

For the longest time, KYC in all forms (including Online KYC) and basic cybersecurity have operated as independent fields. Protecting businesses against external threats like antivirus software, firewalls, etc., has been referred to as cybersecurity. However, the KYC process has been incorporated into the company’s client onboarding procedure to guarantee that the new user is qualified after passing the security tests.

Another effect of the coronavirus outbreak is the fusion of Online KYC and basic cybersecurity. Online businesses proliferated when lockdowns confined individuals inside of their homes. But regrettably, it also puts daily life subject to cyber attacks. Since the pandemic breakout, 71% of IT and security experts worldwide have noticed increased security risks and attacks.

Here are 4 things to understand about the use of Online KYC in basic cybersecurity.

1. What Exactly Is The KYC Process?

In the global economy, financial institutions are more exposed to criminal activity than ever before. Know Your Customer (KYC) guidelines have been developed to safeguard financial institutions from fraud, corruption, money laundering, and financing of terrorism.

KYC is used in the following:

  • Determining the identity of the customer
  • Recognizing the kind of activities that customers engage in
  • Make sure the money is coming from a reliable source.
  • Evaluating the danger of money laundering

Business owners have traditionally valued KYC Processing. It used to be required for regulated companies, but since technology has evolved and the bulk of services are now provided online, it has become increasingly important for every company. It serves as the customer’s first point of identification because it includes biometric data like fingerprint, IRIS, and face. They make sure to verify uniqueness before offering any services as a result.

2. KYC and Basic Cybersecurity?

Businesses reported fraud-based losses resulting from account opening and account takeover in 57% of cases. It indicates that cyber dangers are gaining access to KYC procedures and that further security measures are necessary. Businesses currently provide safe Online KYC solutions for increased cybersecurity.

Facial liveness solutions that employ artificial intelligence and machine learning technology to provide a failsafe verification process are assisting in preventing fraud. Today, the same can be done with a selfie or fast video chat, contrary to earlier perceptions that it was impossible to do facial liveness checks without physical verification. As a result, social media networks can use such technologies to stop cybersecurity frauds.

3. Online KYC’s Role In Ensuring Seamless Identity Checks

Companies and enterprises can choose to integrate ML algorithms and Online KYC APIs easily. They are simple to integrate into any organization’s primary business applications. It makes it possible for verified consumers to be onboarded and for the customer experience to be smooth. In addition, document validation uses AI and ML technology.

Technologies like document verification and optical character recognition (OCR) extraction are also emerging. They provide the businesses the authority to collect altered photographs. Similar to how OCR software identifies, extracts, and assembles letters into words and phrases from an image. Additionally, it is advantageous against data breaches.

4. What Can Governments Do?

Governments can actively assist businesses by assisting with consumer identity checks. Unique IDs, like the Aadhaar cards used in India, are one such method. Governments’ readiness to give necessary APIs to the private sector, where possible, can ensure that KYC processing is completed in addition to setting up Unique IDs. Additionally, it will help to eradicate cybersecurity fraud and data breaches.

Conclusion

Nowadays, Online KYC can be completed quickly and affordably thanks to contemporary technology, which also improves cybersecurity. At the moment, Online KYC and basic cybersecurity coexist in the same world. Companies are now asking pertinent questions about cybersecurity due to the post-pandemic shift in the security paradigm. They want to integrate seamless and secure operations to maintain their customers, data, and reputation. Never let your guard down as a corporation, and keep an eye out for technological solutions that guarantee cybersecurity during the Online KYC processes.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com.

Written By:

Mahesh Mohan

Mahesh is a Creative Writer intent on learning and sharing knowledge. He ensures to deliver well-researched and precise information to the reader without squandering their time or tag. He is well versed in financial technology and digital marketing with a passion for stories of all forms.

APIs In The Investment Sector- Top 10 Must Have API Qualities For Business Growth

According to MarketsandMarkets, the API management sector is projected to be worth $5.1 billion by 2023, at a CAGR of 32.9%. The lion’s share of this comes from the investment sector. Although the number of transactions might be relatively low, the amounts transferred are rather high here. That’s where API is revolutionizing the ecosystem.

APIs have long been hailed as the foundation for revolutionizing financial technology in the investment sector. However, not all APIs are made equal, despite their ability to alter how investment data is maintained and moved within the fund sector. Some qualities are essential when looking at an API-first solution for investment management:

1) Security In The Investment Sector

Any modern API will include strong validation, encrypted transmission, and robust authentication (at a bare minimum). In addition, the sensitive customer data that is virtually always stored by investment platforms (such as names, addresses, portfolio holdings, and national insurance numbers) needs to be protected. Errors are unacceptable when it comes to safeguarding your clients’ data.

2) Low Entry Barrier

New API users ought to have a low entrance barrier. We discover that a standard like OpenAPI (also known as Swagger) gives developers a comfortable experience. Shortening deployment times will also be assisted by accessing Software Development Kits (SDKs). A solid SDK will handle the most mundane activities, allowing users to tackle their business growth problems immediately (e.g., building a new asset allocation algorithm or integrating with a new custodian).

3) Apt Documentation

Any API you use should be thoroughly documented and include numerous examples. Both the technical elements of the API and use-cases should be covered in the documentation. For instance, “How do I execute a valuation with a custom price source?” or “What are the minimal field names and data types required to update a trade?”

4) Logical Building Blocks With Synergy

You would want logical and practical abstractions and resources represented via API endpoints. For instance, a different Instruments and Holdings endpoint will be available on practically all investment management platforms. These endpoints ought to operate in unison (we call this composability). For example, you should be able to take the details of the instruments from the Holdings response and use these to call for more information about the instruments from the Instruments endpoint.

5) Adopt Premium Standards

A high-quality API should adhere to internationally accepted standards. The onboarding process for new users is improved when familiar standards are used (and applications). An illustration of this is the REST architectural style, which uses the HTTP standard verbs (GET, POST, etc.). As a result, developers don’t need to carefully read the system documentation to realize that a “PUT holdings” request replaces (rather than changes) all of the holdings in your portfolio. Industry standards can also aid in processing API data by applications and machinery. For instance, we prefer JSON because it is supported by rich libraries in all essential programming languages.

6) Consistent And Persistent Implementation

A top-notch API should apply naming conventions and standard features uniformly across all endpoints. For instance, a Holdings endpoint and a Transactions endpoint might need to deliver a reference to an exclusive instrument in an attribute. To provide the best user experience, that attribute should have the same name (perhaps something like InstrumentId) in both endpoints. Standard features across all APIs should also be consistent. For example, do your APIs have any filtering functionality? If so, the operators and syntax used in those filtering statements across all endpoints should be the same.

After determining the mandatory features in an API-first platform, let’s now look at some of how an API-first solution can give you improved access to your investment data.

7) External Systems Integration

By offering a “common language” for these systems to communicate, an API-first platform should enable smooth integration between various systems in your financial technology stack. For instance, an Order Management System (OMS) and a Portfolio Management System will often have a continuous data flow between investment managers (PMS). Therefore, it is possible to guarantee that both systems are constantly updated with accurate data by using an API-first platform as the foundational integration layer. To ensure that your portfolio managers are constantly making decisions based on the best information, for instance, you might want orders raised from the PMS to reach the OMS promptly and for the PMS to be updated with transactions from the OMS in real-time.

8) Data Access Control

Granular entitlements that are simple to administer will be present on an excellent API-first platform, giving administrators complete control over the data that particular users and groups are permitted to access. With everyone having simple access to the information they require but no one having access to data they shouldn’t, you will be able to achieve the ideal data entitlement.

9) Rapid Data Onboarding

For a client, do you need to onboard a new ESG data set? Or have your data strategists found any further information that could be mined for alpha? Your teams will be able to quickly extract the most value possible from new data if you have a reliable pipeline that pumps it into your ecosystem and has an intuitive API with a flexible data model. This is the evolution in financial technology we seek for business growth.

10) Transparency For End-Users In The Development Process

API suppliers can easily involve customers in the development process thanks to the microservice model of API-first platforms, where loosely connected services are delivered and maintained individually. In addition, users can test new functionality early and take part in the feedback loop during early revisions of an API endpoint thanks to the separation of endpoints into “Production,” “Beta,” and “Experimental.”

Why Choosing An API Provider is Crucial

As the sector deals primarily with large amounts of money, there is no space for even the slightest errors. Mostly these errors are human-made. Thus one of the prerequisites you can have while transforming your processes is to automate the processes with a reliable decision engine. This should be done without compromising the investor’s experience or their safety.

With Signzy’s No-code AI-driven decision engine integrated API that’s fully customizable, you will get the apt resources you seek. In addition, we have a dedicated collection of Investment APIs that includes investor onboarding features, verification processes, and much more. Check it out here.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com.

Written By:

Mahesh Mohan

Mahesh is a Creative Writer intent on learning and sharing knowledge. He ensures to deliver well-researched and precise information to the reader without squandering their time or tag. He is well versed in financial technology and digital marketing with a passion for stories of all forms.

Garnering the Gig Economy- 3 Ways The Fintech Industry Leverages AI To Enhance The Gig Workforce

In 2021, there were nearly 23.9 million independent/gig workers comprising the Gig economy in the United States, an increase from 12.9 million in 2017, according to the 2022 Gig Payments Report. The study further illuminates that 85% of respondents have increased their gig work, and 58% cited inflation as their primary reason for this. The number of workers is still growing with rising inflation, pandemic-era job losses, and the work-life balance mindset.

Conventional financial services are not tailored for the needs of gig workers. This is because many banks focus more on premium and higher-income customers. Additionally, they lack access to data about the financial behaviors of gig workers, who often have to keep their financial activity unregistered. Their paychecks often fluctuate with jobs coming and going from one month to the next. This lack of a steady income means these workers struggle to access investment accounts, loans, insurance, and other financial products. They are also likely to face difficulties paying for unexpected emergencies, such as costly medical treatments.

For fintech industry companies, an opportunity awaits. Many financial technology ventures have recognized these workers as potential customers who are underserved by the traditional banks and are now playing a pivotal role in powering the Gig economy. We at Signzy like to stay ahead of the curve and have been focusing on providing financial technology services that are easy to use without compromising quality. Let’s see how all this has helped the growing sector.

AI From Fintech Industry Companies For Gig economy

Gig Payments Report states that gig workers prioritize speedy service while receiving payments. For example, 70% prefer to receive their payment on the same day they work while 39% choose immediately after each job. Only 29% prefer it at the end of each day. Additionally, with rising inflation impacting work and personal expenses for 57% of respondents, timely access to funds is crucial for their financial needs.

With a gargantuan gig economy workforce looking to financial sector to manage their finances, there are bound to be support-related queries that follow. So how can the support teams of financial technology companies rise to offer the much-needed support, especially that which aligns with the preferences and expectations of their customers today? Herein lies the chance for these companies to immediately incorporate modern AI-powered support systems into their technology stacks to resolve all customer issues.

Meeting Customers Where They Are

Not bound to any location, gig workers are constantly moving. AI-powered solutions provide resolutions across channels through email, messaging, chat, SMS, and voice for support when they require it the most. Most of Signzy’s API resources enable the institutions with remote-friendly solutions. This can be for onboarding, KYC, etc.

Moreover, they are constantly busy, and gig work is often a side hustle that supplements their income (Branch and Marqeta’s report defines only 27% rely on gig work as their major source of income). By leveraging AI, fintech companies can offer proactive customer service – addressing a customer’s issue before they encounter one- by detecting or anticipating the problem in advance and extending the necessary support to resolve it. Some of the use cases are:

  • Warning a customer that their bill is soon due.
  • Reminding customers to transfer balances from one account to another.
  • Alerting customers that there may be an improved savings account option than their current one.

Such proactive, preemptive, and predictive support is much needed for the workforce. We ensure that you get it at Signzy.

Fast, Immediate Solutions

Terraforming the customer support landscape, AI-powered chatbots for customer service have become significantly efficient by delivering personalized solutions immediately and automatically for a truly effortless experience. In addition, AI can automate resolutions to high-volume, repeatable tickets like paying monthly bills and resetting passwords, freeing up human agents to focus on the more complex issues and decreasing resolution times. The result? Faster and more consistent customer support, and less fielding of common and repetitive problems for the support team.

For example, suppose a customer has doubts about the loan application process. In that case, a chatbot could efficiently provide a relevant article from a company’s knowledge base that covers this topic in detail. Furthermore, if it is connected to the correct backend systems, it can even provide the real-time status of applications.

AI-driven solutions enable fintech companies to improve their support for customers’ needs. This includes access to 24/7 support outside of standard working hours when support teams are unavailable to respond to queries. This also reduces the cost of keeping a human support team on standby in case of an unexpected ticket spike. In addition, this type of support is ideal for gig workers who work irregular schedules but still need support access from their financial service provider. One of the emphasized areas Signzy focuses on is this kind of support for our clients. We ensure to take care of everyone.

What Signzy Is Adding To The Growth

Signzy has been in the fintech industry for nearly a decade now. We began with the idea of having fully customizable AI-driven automated solutions for all onboarding and KYC problems. But since its inception, we have kept in mind the further horizons we would explore. The time is nigh, and we are helping out in all the industries we can. With the Gig economy, we believe our services can provide a strong foothold in ensuring the right customers for all financial institutions. We make sure to make it simple for everyone.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com.

Written By:

Mahesh Mohan

Mahesh is a Creative Writer intent on learning and sharing knowledge. He believes Finance is the matrix of functionality, and Technology is evolution. Amalgamate the two, and you get the most dynamic beast in modern civilization- Fintech. He explores this sphere with keen eyes on the terraforming ecosystem. He tries to balance his professional enthusiasm with his passion-driven love for history, mythology, and stories of all forms.

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