Signzy’s Video KYC solution features a robust queueing and scheduling mechanism to manage high call volumes effectively. It prioritizes reconnecting with customers who dropped or missed calls, ensuring they are connected to an agent on a priority basis.

Customers can reschedule their call according to available slots and their convenience. When they return at the scheduled time, they will be connected to an agent on a priority basis.

Admins have access to live traffic updates and real-time call trends, enabling them to optimize operations based on current data.

Signzy’s Video KYC solution supports video calls at a minimum bandwidth of 70kbps.

Integrating Signzy’s Video KYC solution is simple. Just use our single handshake API to get live instantly.

The V-CIP application prevents connections from IP addresses outside India or spoofed IP addresses. It utilizes IP spoofing and VPN checks to ensure all connections are legitimate and secure.

The V-CIP application verifies that the offline Aadhaar XML file or Secure QR Code was generated within three working days before the V-CIP date and includes an auto-expiry check for Aadhaar XML files.

To ensure real-time interactions, the sequence and type of questions, including liveness indicators, are varied. A pool of mandatory and non-mandatory questions is used to prevent pre-recorded responses.

An in-built face match API compares the live photo of the customer with their PAN card and other OVDs like Aadhaar.

The V-CIP infrastructure undergoes regular Vulnerability Assessment, Penetration Testing, and Security Audits to ensure robustness and end-to-end encryption capabilities. Quarterly internal audits and annual external audits are conducted to maintain compliance.

Video recordings during the V-CIP process include live GPS coordinates and date-time stamps. Additionally, recorded videos and live-captured photographs are watermarked with live locations and timestamps.