Category: Thought Leadership

Welcome to our Thought Leadership category, a carefully curated platform where we articulate our perspectives on the future trajectory of the fintech industry. As a company at the cutting edge of fintech innovation, we are committed to leading and enriching the dialogue on the trends, challenges, and opportunities that are shaping the financial landscape.

Our thought leadership contributions encompass a wide array of topics. We discuss everything from the transformative role of artificial intelligence and blockchain in the financial sector, to the profound impact of regulatory changes on financial institutions. Through these thought-provoking pieces, we aim to provide deep insights, ignite stimulating discussions, and contribute meaningfully to the broader fintech conversation.

At Signzy, we are driven by our commitment to fuel innovation within the fintech industry. We ardently believe in sharing our wealth of knowledge, insights, and unique ideas as a way to inspire others and shape the future trajectory of the industry. Our thought leadership articles serve as a testament to this commitment, offering a window into our visionary outlook for the future of fintech.

Whether you are a fintech professional deeply immersed in the industry, a business leader steering your organization through the evolving digital landscape, or a finance student keenly interested in future trends, our Thought Leadership category offers a wealth of valuable insights and forward-thinking perspectives.

We cordially invite you to explore our articles, engage in the dialogue, and contribute your thoughts towards shaping the future of fintech. Our Thought Leadership space is more than a category; it’s a conversation, a shared journey into the future of finance. Join us in this exciting exploration and let’s shape the future of fintech together.

Banking Frauds

Top 5 Emerging Banking Frauds in 2024

Posted on | by Signzian

The Reserve Bank of India reported that in the financial year 2023, bank frauds amounted to more than 302.5 billion Indian rupees, marking a decrease from over 1.3 trillion rupees in 2021. However, the number of bank fraud cases increased to more than 13,000 in 2023, up from the previous year! 

The financial sector in 2024 stands at a pivotal point, balancing on the edge of technological innovation and the rising tide of sophisticated fraud schemes. The digital era has not only transformed the way financial services operate but also how fraud is committed. This shift demands a proactive and knowledgeable approach to safeguard against emerging threats. 

In this comprehensive exploration, we delve into the top five fraud trends anticipated in the financial sector in 2024 and outline robust strategies for their mitigation. 

Deepfake Technology in Identity Fraud

One of the most alarming developments in digital fraud is the use of deepfake technology. Deepfakes, which leverage artificial intelligence to create hyper-realistic but entirely fabricated images and videos, are increasingly being used in identity fraud. Fraudsters can now create convincing fake IDs, or even video calls to impersonate clients or officials, leading to unauthorized access to financial accounts and sensitive information.

In 2023, we witnessed a 30% increase in deepfake-related crimes, and this trend is only expected to rise in 2024. The financial sector, with its reliance on digital identity verification, is particularly vulnerable. The sophistication of these fakes makes them challenging to detect, posing a significant threat to the integrity and security of financial transactions.

Mitigation Strategies:

Combatting deepfake-related fraud requires a multi-faceted approach:

  1. Advanced Detection Technology: Implementing AI-driven verification systems that can detect anomalies and inconsistencies in digital images and videos is crucial. These systems should be trained to recognize the subtle signs of deepfake manipulation.
  2. Biometric Verification: Incorporating biometric data, like fingerprints or retina scans, adds an additional layer of security. Unlike visual representations, biometric data is much harder to replicate or forge.

Sophisticated Phishing Attacks via Artificial Intelligence

In 2024, AI-enhanced phishing attacks are becoming increasingly sophisticated. These attacks use AI to tailor messages and bait that are incredibly convincing and personalized, making them harder to distinguish from genuine communications. Such attacks can result in unauthorized access to sensitive financial data and substantial financial losses.

Mitigation Strategies:

  1. Advanced Email Filtering Solutions: Employ AI-driven email filtering tools that can detect and block sophisticated phishing attempts.
  2. Regular Security Training: Conduct frequent training for employees to recognize and report advanced phishing attempts.
  3. Multi-Factor Authentication (MFA): Implement MFA to add an extra layer of security, reducing the risk of compromised credentials.
  4. Real-Time Monitoring and Response: Establish a 24/7 monitoring system to detect and respond to phishing attacks promptly.

Cross-Border Transaction Frauds

As global financial transactions increase, so do cross-border frauds. These involve complex schemes that exploit differences in regulatory environments across countries, making detection and recovery difficult.

Mitigation Strategies:

  1. International Collaboration: Collaborate with international financial institutions and law enforcement agencies for information sharing and joint efforts in fraud prevention.
  2. Advanced Analytics: Utilize advanced analytics to monitor and analyze cross-border transactions for suspicious patterns.
  3. Customer Verification: Implement stringent customer verification processes for international transactions.
  4. Regulatory Compliance: Ensure strict adherence to international financial regulations to prevent exploitation.

Vulnerabilities in Digital Customer Onboarding and Verification

The shift towards digital customer onboarding in the financial sector, while convenient, has opened up new vulnerabilities. Fraudsters are increasingly exploiting these weaknesses, especially in identity verification and customer due diligence processes. This trend is manifesting in various forms, including synthetic identity fraud and manipulation of digital documentation.

Mitigation Strategies:

  1. Advanced Identity Verification Tools: Leverage cutting-edge technologies like biometric verification and AI-driven document analysis to enhance the accuracy of identity verification.
  2. Ongoing Process Evaluation and Enhancement: Continuously assess and refine digital onboarding processes to address emerging vulnerabilities.
  3. Integration of Diverse Data Sources: Employ multiple and varied data sources to corroborate customer information, strengthening the verification process.

KYC Data Breaches and Manipulation

KYC data is a goldmine for fraudsters. In 2024, there is a growing trend of sophisticated attacks aimed at breaching and manipulating KYC data. These breaches not only threaten customer security but also undermine the credibility of financial institutions.

Mitigation Strategies:

  1. Robust Data Security Measures: Implement and constantly update data encryption and other security measures to protect KYC data.
  2. Regular Security Audits: Conduct frequent and thorough audits of KYC data handling and storage practices.
  3. Advanced Anomaly Detection Systems: Use AI and machine learning-based systems to detect unusual patterns in data access or modification, indicating potential breaches.

As we navigate through the evolving landscape of financial fraud in 2024, it becomes clear that the challenges are as dynamic as they are daunting. The trends identified – from the misuse of deepfake technology and AI-enhanced phishing attacks to the vulnerabilities in digital customer onboarding and the sophisticated breaches in KYC data – all point towards an urgent need for innovative and robust countermeasures. This is where Signzy’s expertise and solutions become invaluable.

Signzy, with its cutting-edge technological capabilities and deep understanding of the financial sector, is uniquely positioned to address these emerging threats:

  1. Combatting Deepfake and AI-Phishing Threats: Signzy’s advanced AI-driven solutions can play a pivotal role in detecting and neutralizing deepfake manipulations and AI-based phishing attempts. By integrating sophisticated algorithms capable of identifying even the subtlest anomalies, Signzy can provide a crucial layer of defense against these highly advanced fraud techniques.
  2. Securing Digital Customer Onboarding: Signzy’s technology excels in enhancing the security of digital onboarding processes. By utilizing a combination of biometric verification, real-time data analysis, and AI-powered document verification, Signzy can significantly reduce the risk of identity fraud and ensure a secure onboarding experience.
  3. Safeguarding KYC Data: In the face of increasing KYC data breaches, Signzy’s secure data handling and encryption methodologies are essential. By employing rigorous data protection measures and conducting regular security audits, Signzy ensures the integrity and confidentiality of sensitive customer information, thereby fortifying trust and compliance.
  4. Empowering Institutions with Real-Time Analytics and Compliance Tools: Signzy’s real-time analytics and compliance solutions enable financial institutions to stay ahead of fraudsters. By providing advanced tools for monitoring transaction patterns and customer behavior, Signzy aids in promptly detecting and responding to suspicious activities, thereby mitigating potential fraud.
  5. Partnering for a Secure Financial Ecosystem: Signzy’s commitment to collaboration and innovation positions it as a leader in the fight against financial fraud. By partnering with financial institutions, regulatory bodies, and technology experts, Signzy fosters a more secure and resilient financial ecosystem.

Together, let’s turn these challenges into opportunities to build a more secure, trustworthy financial future. The next step in financial security isn’t just about fighting fraud; it’s about pioneering the path forward!

Visit www.signzy.com for more information about us.
Contact us directly!

Account Aggregators

Account Aggregators: Shaping India’s Financial Future

Posted on | by Signzian

Account aggregators have emerged as a powerful force in India’s financial ecosystem, transforming how individuals manage and share their financial data. These entities operate under the Account Aggregator (AA) framework introduced by the Reserve Bank of India (RBI) on the 2nd of September 2021 to regulate secure data-sharing practices.

Under this framework, account aggregators are facilitators between users and financial institutions, ensuring seamless access to consolidated financial information. They enable users to consolidate their bank accounts, insurance policies, mutual funds, credit card statements, and other relevant data onto a single platform.

The AA API offered by Signzy is revolutionizing how account aggregation functions in India. Signzy’s advanced technology enables secure data transmission while adhering to regulatory compliances. Signzy facilitates consent management through its comprehensive APIs and ensures that user information remains confidential.

One key aspect of account aggregators is their role as consent managers. Users have complete control over who can access their financial information and for what purpose. This allows individuals to grant or revoke consent anytime, providing enhanced privacy and security.

With these dynamic capabilities, account aggregators are reshaping India’s financial landscape by empowering users with holistic visibility into their finances while maintaining strict security protocols that safeguard sensitive information.

What are account aggregators?

In simple terms, they are platforms that allow users to access and manage their financial data from multiple sources in one place. Instead of logging into different banking or investment apps, users can now view all their accounts and transactions on a single dashboard.

These account aggregator platforms provide a secure way for individuals to share their financial information with third-party service providers such as lenders, wealth management firms, insurance companies, and more. By giving explicit consent through the account aggregator framework, users can grant these service providers access to specific data points without sharing sensitive login credentials.

Signzy offers an Account Aggregator API (AA API) that enables seamless integration between various data providers and consumers. With this AA API, businesses can easily retrieve customer financial data using standardized protocols and ensure compliance with privacy regulations.

The introduction of account aggregators has significant implications for both consumers and businesses. Individuals gain greater control over their financial information while enjoying convenient access to personalized services tailored to their needs. Meanwhile, companies can leverage aggregated data insights to deliver better products and services based on customers’ holistic financial profiles.

As India continues its digital transformation journey in the finance sector, account aggregators hold immense potential for revolutionizing how individuals interact with their finances. By streamlining data-sharing processes through robust APIs like Signzy’s AA API within a secure database like AA Framework, we are witnessing a new era of connectivity where individuals have unprecedented choice and convenience when managing personal finances.

How do Account Aggregators Work?

Account aggregators are technological tools that connect securely to customers’ bank accounts, investment portfolios, and credit cards. They use an Application Programming Interface (API) to collect information from these sources and display it in an organized format. The customer can provide consent for third-party companies to access their financial data through the platform’s permission settings. The data is defended by strong security measures such as encryption, allowing customers full control over who can see their confidential information.

Signzy’s offerings

Signzy has been at the forefront of revolutionizing the financial foundations of India. One such offering is our Account Aggregator (AA) API, which is crucial in enabling seamless data-sharing and aggregation.

The Signzy AA API provides a secure and efficient platform for individuals to share their financial data across different institutions. By leveraging this API, businesses can easily access and monitor all user accounts from various banks, insurance companies, mutual funds, and more in one centralized dashboard.

What sets Signzy’s AA API apart is our robust security features. With stringent protocols in place, including encryption mechanisms and authentication processes, sensitive information remains protected throughout the data-sharing process.

By acting as a trusted intermediary between users and financial institutions, Signzy ensures that only authorized parties receive access to specific data points about users, eliminating the ambiguity around data privacy. This level of granular control empowers users to make informed decisions about sharing their financial information while maintaining privacy and security.

Signzy’s AA API greatly benefits businesses within the finance industry. Financial institutions can gain valuable insights into customer behavior patterns by accessing aggregated user data through authorized channels facilitated by Signzy’s platform.

The importance of data privacy and digital consent cannot be overstated in today’s digital age. With the increasing number of online financial transactions, individuals are becoming more concerned about how various service providers access and use their personal information. This is where account aggregators step in as consent managers.

Account aggregators act as intermediaries between individuals and financial institutions, allowing users to securely share their financial data with multiple parties without compromising privacy. By obtaining explicit user consent, account aggregators ensure that sensitive information is only shared with authorized entities for specific purposes.

One of the key advantages of using account aggregators as consent managers is that they provide individuals with greater control over their data. As a financial institution, there is no greater effort than empowering users. This level of transparency allows users to make informed decisions about sharing their data.

Furthermore, using standardized APIs offered by account aggregators simplifies the data-sharing process while ensuring compliance with regulatory requirements. These APIs allow seamless integration between different systems, making it easier for individuals to connect all their accounts onto a single platform.

Another important aspect of account aggregators acting as consent managers is the enhanced security measures they employ. They use advanced encryption techniques and multi-factor authentication methods to protect user data from unauthorized access or breaches.

Account aggregators play a crucial role in maintaining trust between consumers and service providers in India’s evolving digital landscape by serving as gatekeepers for financial data sharing. The AA framework provides a robust foundation for secure transactions while giving individuals full control over how their personal information is utilized.

As technology advances rapidly, it becomes increasingly important for businesses and consumers to prioritize data privacy and protection. 

Conclusion

Account aggregators have emerged as a game-changer in India’s financial landscape, revolutionizing how individuals and businesses access and manage their financial data. With the advent of Signzy’s AA API and comprehensive offerings, account aggregation has become even more seamless and secure.

The Account Aggregator framework is a robust foundation for consent managers to facilitate data sharing between users and institutions. This simplifies the process and ensures that user privacy is always protected.

As India becomes a digitally empowered nation with open banking practices, account aggregators will continue to play a pivotal role in transforming the financial ecosystem. With increased adoption of digital technologies and APIs like Signzy’s AA API, we can expect greater consumer convenience while ensuring enhanced security measures.

Account aggregators are changing how financial information is accessed and shared in India. The growth potential for this technology is immense as it brings together various stakeholders – users, institutions, and consent managers – under one platform. As we move into an era driven by data-driven decision-making processes and digital empowerment for all citizens, embracing account aggregation will unlock new opportunities across sectors while safeguarding user privacy at every step!

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs, easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.
Contact us directly!

Omnichannel support is a customer service approach that involves integrating all communication channels into one seamless system.

Omnichannel Support for Financial Institutions – Dos and Don’ts

Posted on | by Signzian

Are you tired of your financial institution’s customer support limited to phone calls and emails? Do you wish there was a more efficient way for customers to get the help they need, no matter what channel they use? Look no further than omnichannel support! This approach allows financial institutions to seamlessly integrate customer service across multiple channels, providing a streamlined experience for employees and customers. In this blog post, we’ll explore the dos and don’ts of implementing an omnichannel strategy tailored to financial institutions. We’ve got you covered from AML/KYC compliance to customer onboarding. Let’s dive in!

What is Omnichannel Support?

Omnichannel support is a customer service approach that involves integrating all communication channels into one seamless system. This means that no matter how the customer chooses to interact with your financial institution, they will receive consistent and reliable assistance.

 For example, if a customer starts an inquiry through social media but then switches to email or phone call, omnichannel support ensures that their information and progress are carried over effortlessly between channels.

This approach has become increasingly popular in recent years as customers expect more personalized and convenient experiences from businesses. By providing omnichannel support, financial institutions can offer faster response times, higher satisfaction rates, and a competitive edge in the crowded banking landscape.

However, implementing an effective omnichannel strategy requires careful planning and execution. In the next sections of this article, we’ll explore the dos and don’ts of adopting this approach for your financial institution.

The Benefits of Omnichannel Support

Omnichannel support offers a multitude of benefits for financial institutions. First and foremost, it provides customers with a seamless experience across all channels, whether they prefer to interact in person, online or via mobile devices. By offering this level of convenience and accessibility, financial institutions can increase customer satisfaction and foster deeper relationships.

Another benefit is the ability to provide personalized service that meets individual needs. With omnichannel support, banks can collect data on each customer’s preferences and behavior across channels. This information can be used to tailor marketing messages or make product recommendations that are relevant to them.

Omnichannel support also improves operational efficiency by streamlining processes such as KYC (Know Your Customer), AML (Anti-Money Laundering) compliance checks, address validation and ID verification. These tasks can be automated through digital channels without compromising accuracy or security.

Implementing an omnichannel strategy helps financial institutions stay competitive in today’s digital landscape by providing a consistent brand image throughout all touchpoints. By embracing technology advancements that meet their clients’ expectations for easy access and excellent experiences from start to finish opens doors for greater loyalty from these consumers over time!

The Dos of Omnichannel Support

When it comes to implementing an omnichannel support strategy for financial institutions, there are certain dos that can help ensure its success. Here are some of the key things to keep in mind:

Firstly, do prioritize customer experience. Omnichannel support is all about creating a seamless and personalized experience for customers across multiple channels. This means ensuring that every interaction with your institution is consistent, efficient and user-friendly.

Secondly, do implement robust security measures throughout the onboarding process. From AML/KYC compliance checks to ID verification and address validation protocols, your institution should have strict procedures in place to mitigate fraud risks.

Thirdly, do invest in technology that supports omnichannel engagement. Whether it’s chatbots or mobile apps designed specifically for banking services, leveraging cutting-edge tech can enhance the customer experience while also making operations more streamlined.

Do measure performance regularly and adjust accordingly based on data insights. By tracking metrics like response times and satisfaction rates across different channels, you can identify areas where you need to improve your omnichannel strategy over time.

By following these best practices when implementing an omnichannel support approach for financial institutions, you’ll be well-positioned to meet customers’ expectations while driving business growth at the same time.

The Don’ts of Omnichannel Support

When it comes to implementing an omnichannel support strategy for financial institutions, there are some key mistakes that should be avoided. Here are the don’ts of omnichannel support:

1. Don’t overlook data security: While it’s important to provide a seamless customer experience across channels, data security should never be compromised. Financial institutions deal with sensitive information such as AML/KYC compliance, address validation and ID verification, so make sure all systems and processes are secure.

2. Don’t forget about training: Implementing an omnichannel strategy requires proper training for employees who will be using these channels to interact with customers. Failing to train employees can lead to inconsistent messaging or even errors in compliance.

3. Don’t ignore customer feedback: One of the benefits of an omnichannel approach is the ability to collect feedback from customers across different touchpoints. It’s important not to ignore this valuable input – use it as insights into your operations and adjust your strategies accordingly.

4. Don’t underestimate the importance of consistency: Consistency is key when it comes to providing a positive customer experience through multiple channels. Make sure branding, messaging and tone remain consistent across all platforms.

By avoiding these common pitfalls in implementing an omnichannel strategy for financial institutions, you’ll ensure a smoother process that delivers better results for both customers and your business overall.

How to Implement an Omnichannel Strategy

Implementing an omnichannel strategy can be complex, but it is essential for financial institutions that want to remain competitive. To successfully implement this approach, it’s important to start by understanding your customers’ needs and preferences.

Firstly, identify the channels that are most commonly used by your customers. This could include email, phone calls, social media platforms or chatbots. By knowing where they prefer to communicate with you, you’ll know which channels you should prioritize when implementing the omnichannel support.

Secondly, ensure that all of these communication channels are integrated into a single platform so that all customer interactions are recorded in one place. This will give agents a complete view of each customer’s history with your institution and allow them to provide personalized support based on their individual needs.

Thirdly, make sure you have the right technology in place to manage and track customer data across all channels. This includes tools such as AML/KYC compliance software or address validation systems for ID verification during customer onboarding processes.

Train your staff on how best to use these tools and encourage them to collaborate across different departments within the organization. By doing so, everyone will have access to the same information resulting in better service delivery and stronger relationships with clients.

Implementing an omnichannel strategy requires careful planning but ultimately leads towards increased efficiency and satisfied customers who feel valued by their financial institution’s personalized approach towards communication; making implementation a worthwhile investment for any business operating within banking or finance sectors today!

Conclusion

To sum it up, omnichannel support is a crucial aspect of modern banking and financial institutions. With the increasing demand for seamless customer experiences, providing personalized solutions across various communication channels has become more important than ever before.

By implementing an effective omnichannel strategy that focuses on addressing customers’ pain points and delivering tailored solutions that meet their unique needs, banks can improve customer satisfaction levels, and build trust and loyalty while also enhancing their reputation.

To ensure success in this journey towards omnichannel support, financial institutions must prioritize compliance with regulatory requirements such as AML/KYC processes, address validation, and ID verification to prevent fraudulent activities.

Adopting an all-encompassing approach to customer service through the integration of multiple channels into one cohesive platform that emphasizes personalization at every stage of engagement with customers will not only result in repeat business but also create lasting relationships between banks and their clients.

 

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com.

How To Complete reKYC for DEMAT/Trading Accounts?

Posted on | by Signzian

The digital reKYC process adds a new layer of security to financial transactions and trading accounts. It is an essential part of the Know-Your-Customer (KYC) process, to which banks and other financial institutions must comply with regulatory requirements. Re-activating a trading account through the digital reKYC process can be tricky, but it doesn’t have to be. This blog article will discuss how you can successfully navigate the process and easily re-activate your trading account through reKYC. 

Why is reKYC of DEMAT/Trading accounts important?

When you open the DEMAT account, the DP / broker will ask you to fill up a KYC form along with your client agreement form. KYC requires basic paperwork and the submission of essential documents. It also requires originals for complete verification.

KYC norms were put out by the RBI in 2002 and have been adopted by SEBI for all investment-related activities. This includes opening a trading account, DEMAT account, mutual fund investments, etc. The idea was to cut down on corrupt practices. Some examples are money laundering, acting as fronts for entities, trading in cash without audit trails, fraud, and financing of anti-national activities.

The same goes for reKYC process. It is really important to go for reKYC trading accounts for several reasons:

  1. The reKYC process will allow the account holder to continue to trade securities and access their account information smoothly. 
  2. It will help to ensure that the account holder’s personal information and security settings are up to date. 
  3. It will help to keep the account active and in good standing with the broker or exchange.

What is Digital reKYC?

Digital reKYC is verifying a customer’s identity using online methods such as video KYC, facial recognition, or government-issued ID. This process aims to make it easier for customers to get their accounts reinstated after they have been suspended for suspicious activity.

This process has become increasingly popular as it offers many advantages over traditional KYC methods. For one, it is much faster and more convenient for customers. Additionally, it helps to reduce costs associated with account reactivation.

A visit to the bank branch is not needed to update KYC: RBI

In its latest circular, the Reserve Bank of India (RBI) has said that If customers have already provided the appropriate documents, they are not required to visit a bank branch to update their ‘know your customer’ (KYC) details. In place of submitting KYC information, they can submit a self-declaration by email, registered mobile number, or any other digital channel if there has been no change. Banks should offer customers the ability to self-declare different aspects through various non-contact methods. These can include registered email addresses or mobile numbers, ATMs, digital channels such as web or app banking, and letters. If the address needs updating only, customers should let their bank know via any of these channels, after which it will be verified within two months.

Advantages of Digital reKYC

The advantages of the Digital reKYC process are many and varied, but some of the most notable advantages include the following:

  1. A more efficient and streamlined process: The Digital reKYC process is much more efficient than the traditional KYC process, meaning that it can be completed in a fraction of the time.
  2. More accurate data: Since the Digital reKYC process relies on digital data sources, the data collected is usually more accurate than that collected through traditional methods.
  3. Increased security: The Digital reKYC process is also much more secure than traditional KYC processes due to the increased use of encryption and other security measures.

Key steps in the reKYC documentation process for the DEMAT/Trading account

  1. The first step is filling out the KYC form if you are a new investor and opening your DEMAT account for the first time. The application forms require demographic information. This can be named residential address, office address, joint account holder details, account nomination, etc.
  2. The next step of the investor onboarding process is to present your identity proof. A PAN card is mandatory in this regard. You may also be asked to submit additional government-authorized proof. This can be a passport, driving license, voter ID, Aadhaar, etc.
  3. The third step involves submitting proof of residential address. The document should include the current address in the exact format. You can provide utility bills with link documents. Other documents, like bank statements, company letters, etc., can also be linked.
  4. Finally, you must submit a copy of your canceled Cheque. The account holder’s name must be embossed on the Cheque leaf. This is to verify your IFSC code and account details.

Conclusion

Re-activating a trading account through the Digital reKYC process is simple and efficient. By following these three steps, you’ll be able to get back into trading with minimal fuss quickly. The process takes just a few minutes and is completed from the comfort of your end customer’s home. 

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs, easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.
You can reach out to our team at reachout@signzy.com

Retail Banking Automation is the key to success!

Posted on | by Signzian

In today’s digital age, banking is changing faster than ever. With the rise of AI and automation, retail banks face some of their biggest challenges. Banks must adjust to keep up with customer expectations while also trying to remain competitive. This blog post will explore major retail banking challenges and how automation can help them overcome them. From increasing customer satisfaction levels to improving efficiency, read on to learn more about how emerging technologies are reshaping the banking industry and what you should do to stay ahead of the curve.

The changing landscape of Retail Banking

In the past decade, the retail banking landscape has changed dramatically. The industry has become more competitive, with new players such as online-only banks and their offering services that traditional banks have not been able to match. At the same time, customers have become more demanding, expecting personalized service and around-the-clock access to their accounts.

To meet these challenges, banks are turning to automation. For example, automated teller machines (ATMs) can provide 24/7 access to cash without the need for human tellers. In addition, automated loan origination and underwriting systems can speed up the loan application process, while fraud detection systems can help protect against losses.

By using automation to improve their operations, banks can keep pace with the changing landscape of retail banking and better serve their customers’ needs.

The challenges Retail Banks face

As the retail banking landscape changes, so do banks’ challenges. With new technologies and regulations constantly introduced, banks can be difficult to keep up. Here are some of the main challenges that retail banks face:

  1. Compliance with new regulations – With new regulations being introduced all the time, it can be difficult for banks to keep up. This is especially true for smaller banks, who may not have the resources to dedicate to compliance.
  2. Managing customer expectations – Customers expect more from their banks than ever in today’s world. They want convenient access to their accounts, fast responses to their inquiries, and personalized service. Meeting these expectations can be challenging for banks, especially as they strive to maintain profitability.
  3. Enhancing customer experience – To compete in today’s market, banks must provide exceptional customer experience. This means offering convenient and user-friendly digital channels and providing personalized service when needed.
  4. Reducing costs – As margins continue to shrink, reducing costs has become a top priority for many banks. This includes both operational costs and regulatory costs. Automation can help in both areas by reducing manual processes and increasing efficiency.
  5. Increasing profits – Despite all the challenges retail banks face, they still need to find ways to increase profits to stay afloat and compete in today’s marketplace.

Automation in Retail Banking – How it helps?

Retail banks are pressured to do more with less in today’s fast-paced world. They must provide excellent customer service, keep up with the latest technology, and ensure compliance with ever-changing regulations. At the same time, they need to control costs and increase profitability. Automation can help retail banks meet these challenges. 

McKinsey estimates that by 2025, approximately 50 billion devices will be connected to the IoT (Internet of Things). In addition, with 3D printing, automation, and robots, retail banks generate approximately 79.4 zettabytes of data each year, improving efficiency and decision-making. During this year, smart automation will continue to support process automation tools in banking, such as digital process automation (DPA) and robotic process automation (RPA).

Achieving an enhanced customer experience requires credit unions and banks to prioritize digital processes, such as digital loan application management, customer onboarding, and new account opening.

By automating routine tasks, banks can free up staff to focus on more value-added activities, such as providing personalized service and developing new products and services. Automation can also help banks improve accuracy and efficiency while reducing costs. Cybercrimes have increased frequently over the past several years to the point where it is thought that they are one of the most significant hazards to the financial sector. 

The acceleration in the digital banking transformation of financial institutions leads to increased cyber threats. As a result, protecting critical infrastructure and customer data is of utmost importance, particularly with the predicted rise in online data transmissions and mobile technology come 2022. Apple Pay and Google Pay have solidified their positions as major players in proximity mobile payments (nearly $247 billion market) with respective market shares of 43.4% and 25.0%.

The benefits of Automation for Retail Banks

In today’s ever-changing and fast-paced business world, it’s more important than ever for retail banks to automate their operations to stay competitive. Automation can help banks improve their efficiency and accuracy, freeing up valuable time and resources that can be better spent on other business areas. In addition, automating repetitive and manual tasks can reduce human error and improve compliance with regulations.

There are several different ways in which retail banks can automate their operations, including using software to automate account opening and closing processes, customer onboarding, loan origination and processing, fraud detection and prevention, and much more. By investing in automation, retail banks can improve their internal operations and provide a better customer experience.

The future of Retail Banking

In the next decade, the retail banking sector will face many challenges. These include improving customer experience, keeping up with digital transformation, and meeting changing regulatory requirements.

Fortunately, automation can help banks overcome these challenges. By automating manual processes and tasks, banks can free up staff to focus on more value-added activities. This will help them improve customer experience, keep up with the digital transformation, and meet changing regulatory requirements.

When considering automation solutions, choosing a partner with a deep understanding of the banking industry is important. It can offer a comprehensive suite of solutions tailored to your needs. FIS is a leading provider of automation solutions for retail banks of all sizes. Our solutions can help you streamline operations, improve customer service, and increase profitability.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.
You can reach out to our team at reachout@signzy.com

Written By:

Shraddha is a passionate Digital Marketer and a versatile leader, working as the Director of Marketing at Signzy. She is a goal-driven professional with excellent innovative skills. Having 11+ years of experience across industries including travel, SNV, healthcare, and Fintech, Shraddha considers herself a self-empowered and self-driven individual ready to take on challenges and proactively rise to occasions in crisis. A professional who ardently believes in the right work-life balance, she ensures to spend quality time with her family. This has a positive effect on her professional life and pursuits.

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