Author: Signzian

RBI Rules for Wire Transfer

RBI Updates Wire Transfer Rules to Combat Money Laundering

Posted on | by Signzian

The Reserve Bank of India (RBI) has updated its wire transfer rules in an effort to combat money laundering. The new rules, which came into effect on May 10, 2023, require banks and other financial institutions to collect more information about wire transfer senders and recipients.

The new rules also require banks to report all wire transfers of more than $50,000 to the Financial Intelligence Unit of India (FIU-IND). The FIU-IND is India’s central agency for receiving, processing, analyzing, and disseminating information relating to suspected or actual instances of money laundering or terrorist financing.

The RBI’s decision to update its wire transfer rules is part of a broader effort to combat money laundering and terrorist financing. Under the new rules, banks and other financial institutions must collect the following information for all wire transfers:

  1. The name of the sender and recipient
  2. The sender’s and recipient’s account numbers
  3. The reason for the wire transfer
  4. The source of the funds being transferred

Banks and other financial institutions are also required to verify the identity of the sender and recipient of each wire transfer. This can be done by requiring the sender and recipient to provide government-issued identification documents.

The RBI has said that the new rules are necessary to “strengthen the fight against money laundering and terrorist financing.” The RBI has also said that the new rules will not have a significant impact on the cost of wire transfers for businesses and individuals.

What does New Wire Transfer Rules mean for businesses and individuals?

The new wire transfer rules by RBI mean that businesses and individuals will need to provide more information when sending or receiving wire transfers. This information will include the name, address, and account number of the sender and recipient. The new rules also require businesses and individuals to provide a reason for the wire transfer.

The new rules are designed to prevent money laundering and terrorist financing. By requiring businesses and individuals to provide more information, RBI can better track and monitor wire transfers. This will help to identify and stop suspicious transactions.

It will have a number of implications for businesses and individuals. Businesses will need to update their systems and procedures to comply with the new rules. This may involve investing in new software and training staff. Individuals may also experience some inconvenience as they will need to provide more information when sending or receiving wire transfers.

However, the new rules are important for protecting the financial system from money laundering and terrorist financing. By complying with the rules, businesses and individuals can help to keep their money safe and help to make the financial system more secure.

Here are some of the key implications of the new wire transfer rules for businesses and individuals:

  • Businesses will need to update their systems and procedures to comply with the new rules.
  • Individuals may experience some inconvenience as they will need to provide more information when sending or receiving wire transfers.
  • They are designed to prevent money laundering and terrorist financing.
  • By complying with the rules, businesses and individuals can help to keep their money safe and help to make the financial system more secure.

What can businesses and individuals do to comply with the new rules?

Businesses and individuals can comply with the new RBI wire transfer rules by:

  1. Gathering the required information about the sender and recipient of each wire transfer.
  2. Verifying the identity of the sender and recipient of each wire transfer.
  3. Using a bank or other financial institution that is familiar with the new RBI wire transfer rules.

By taking these steps, businesses and individuals can help to ensure that they are complying with the new RBI wire transfer rules and that they are not inadvertently aiding in money laundering or terrorist financing.

Implications of the Wire Transfer Rules

The RBI’s updated wire transfer rules are a step in the right direction, however, they are just one part of the solution. India needs to do more to combat money laundering and terrorist financing, including strengthening its anti-money laundering and terrorist financing laws, improving its enforcement of these laws, and increasing public awareness of the risks of money laundering and terrorist financing.

Here are some of the implications of the new rules:

  1. Increased compliance costs for banks and other financial institutions: The new rules will require banks and other financial institutions to collect more information about wire transfer senders and recipients, and to report all wire transfers of more than Rs.50,000 to the FIU-IND. This will increase the compliance costs for these institutions.
  2. Reduced anonymity for wire transfer senders and recipients: The information required about wire transfer senders & recipients will reduce the anonymity of these individuals, which could make it more difficult for them to launder money or finance terrorism.
  3. Improved detection of money laundering and terrorist financing: The new rules will require banks and other financial institutions to report all wire transfers of more than Rs.50,000 to the FIU-IND. This will help the FIU-IND to identify and investigate potential cases of money laundering and terrorist financing.

How can Signzy help in the KYC of Wire Transfers? 

One of the ways that Signzy can help with wire transfer compliance is by automating the process of collecting and verifying customer information at a reasonable cost. Our solution also helps to reduce the risk of human error and ensure that all required information is collected efficiently. The solution is best to comply with wire transfer regulations and reduce the risk of money laundering and terrorist financing.

Here are some of the specific ways that Signzy can help with compliance:

  • Customer onboarding: Signzy can help financial institutions to onboard new customers quickly and easily. Our platform automates the process of collecting and verifying customer information. This can help to reduce the risk of human error. We have ready-to-use flows to quickly verify KYC and comply with applicable laws.
  • Transaction monitoring: Our platform uses artificial intelligence and machine learning to identify and flag suspicious transactions. Further it helps to prevent money laundering and terrorist financing.
  • Reporting: The platform can generate reports on customer activity, transaction monitoring, and other compliance-related data.

Our Take

Overall, the RBI’s updated wire transfer rules are a positive step in the fight against money laundering and terrorist financing. But this is not it. It is important to note that these rules are just one part of the solution. India needs to do more to combat these crimes, including strengthening its anti-money laundering and terrorist financing laws, improving its enforcement of these laws, and increasing public awareness of the risks of money laundering and terrorist financing.

Online Gaming

How does the New Era of Online Gaming look like?

Posted on | by Signzian

Online gaming has come a long way since the early days of Pong and Tetris. Today, millions of people worldwide engage in online games such as PUBG, Call of Duty, and League of Legends as both players and spectators. This growth is due to several factors, including the explosion of mobile devices and high-speed internet connections that have made gaming more accessible. 

The rise has also led to new opportunities for socialization and community-building. Many players enjoy not only the competitive aspect but also the chance to connect with others who share their interests from around the world.

However, with the growth of online gaming has also come a rise in the number of associated problems, such as gambling addiction, underage gambling, and fraud. In order to address these problems and ensure that playing games online remains enjoyable for everyone involved, the industry has begun to adopt a new era of responsible online gaming.

 In this blog post, we’ll explore what this new era looks like and how we can ensure that the gaming experience remains enjoyable for everyone involved while minimizing its risks.

The Era of Responsible Online Gaming

The new era of responsible online gaming is one that is focused on the safety and well-being of players. This means that operators are taking steps to prevent gambling addiction, protect minors, and ensure that players know the risks involved in online gaming.

Here are some of the key features:

  • KYC of Gamers: KYC is an important part of responsible online gaming. By implementing KYC, operators can help to protect their customers and ensure that their businesses are compliant with the law.
  • Self-exclusion tools: Players should be able to self-exclude themselves from online gaming if they feel they are developing a gambling problem. In this case, using a self-exclusion service helps.
  • Gambling awareness tools:  Operators should provide information about gambling addiction, responsible gaming, and self-exclusion.
  • Minor protection: This can be done by requiring players to verify their age before they can create an account or by using age verification software.
  • Social responsibility: This can be done by donating to charities, supporting responsible gaming initiatives, and educating players about the risks of gambling.

Types of Fraud in Online Gaming

There are many different types of fraud in online gaming. Some of the most common types include:

  • Account takeover: This is when a fraudster gains unauthorized access to a player’s account and uses it to make fraudulent transactions.
  • Credit card fraud: This is when a fraudster uses a stolen credit card to make a deposit or withdrawal from an online gaming account.
  • Money laundering: This is when a fraudster uses an online gaming account to launder money from illegal activities.
  • Impersonation: This is when a fraudster pretends to be someone else, such as a customer service representative, in order to gain access to a player’s account or personal information.
  • Botting: This is when a fraudster uses a computer program to automate tasks in an online game, such as playing the game or making in-game purchases.
  • Hacking: This is when a fraudster gains unauthorized access to an online gaming platform or server.
  • Scamming: This is when a fraudster uses deception to trick a player into giving up their personal information or money.

To protect themselves from these attacks, gamers should only sign up for gaming platforms and services using secure passwords and payment methods. They should also be wary of any emails or messages that contain links, even if they appear to.

KYC – The best practice

Know Your Customer (KYC) is a set of processes that a business uses to verify the identity of its customers. KYC is important for online gaming operators because it helps to prevent fraud, money laundering, and other illegal activities.

There are a number of different ways that online gaming operators can implement KYC. Some common methods include:

  • Requiring players to provide identification documents, such as a driver’s license or passport.
  • Checking players’ names against government databases to verify their identity.
  • Using facial recognition software to verify players’ identities.

Here are some of the benefits of KYC in online gaming:

  • Prevents fraud: KYC helps to prevent fraud by verifying the identity of players. This helps to ensure that players are who they say they are and that they are not using stolen or fraudulent credit cards.
  • Combats money laundering: KYC helps to combat money laundering by verifying the source of players’ funds. This helps to ensure that players are not using their online gaming accounts to launder money from illegal activities.
  • Protects minors: KYC helps to protect minors by verifying their age before they can create an account. This helps to prevent minors from gambling online.
  • Enhances customer experience: KYC can enhance the customer experience by making players feel more confident that their personal information is safe. This can lead to increased customer loyalty and satisfaction.

KYC is an important part of responsible online gaming. By implementing KYC, operators can help to protect their customers, ensure that their businesses are compliant with the law, and enhance the customer experience.

How can Signzy help with KYC in Online Gaming?

Signzy’s KYC solutions can help online gaming operators to:

  • Verify the identity of their players: Signzy’s solutions can verify the identity of players using a variety of methods, including government-issued ID documents, facial recognition, and biometrics.
  • Check the risk profile of their players: Signzy’s solutions can check the risk profile of players using a variety of data sources, including credit bureaus, government databases, and social media.
  • Monitor for suspicious activity: Signzy’s solutions can monitor for suspicious activity, such as money laundering and account takeover.

By using Signzy’s KYC solutions, online gaming operators can help to protect themselves from fraud and money laundering. Signzy’s solutions can also help to improve the customer experience by making it easier and faster for players to sign up and start playing.

Here are some of the benefits of using Signzy for KYC in online gaming:

  • Reduced fraud: Signzy’s solutions can help to reduce fraud by verifying the identity of players and checking their risk profiles.
  • Improved customer experience: Signzy’s solutions can make it easier and faster for players to sign up and start playing, which can improve the customer experience.
  • Compliance: Signzy’s solutions are designed to help businesses comply with KYC and AML regulations.
  • Scalability: Signzy’s solutions are designed to be scalable, so they can be used by businesses of all sizes.

If you are an online gaming operator, Signzy can help you to protect your business from fraud and money laundering. Signzy’s solutions are easy to use and scalable, and they can help you to improve the customer experience.

Final Thoughts

The new era of responsible online gaming is here, and it’s up to us as both consumers and developers to make sure that players are protected. By implementing measures such as self-exclusion, setting maximum deposit limits, monitoring for signs of problem gambling behavior, and enforcing age restrictions on platforms we can ensure that everyone playing games is doing so safely within their means. As the industry continues to grow, let’s make sure that player safety remains at the forefront of our minds.

Banking and Personalization

Personalizing Banking Experiences is the Way to Go

Posted on | by Signzian

In today’s fast-paced digital world, customers expect more from their banking experiences than ever before. Gone are the days of cookie-cutter services and impersonal interactions. Instead, customers want personalized experiences that meet their unique needs and preferences. As such, personalization has become a buzzword in the banking industry – and for good reason. From increased customer satisfaction to improved loyalty, there are many benefits to offering tailored services. In this blog post, we’ll explore why personalizing banking experiences is the way to go and how banks can take advantage of this trend to improve their bottom line while delivering superior service to their customers.

Why personalization in the banking industry matters

Customers today have access to an abundance of banking options. With a few taps on their smartphones, they can compare rates, apply for loans, and even open new accounts. To stand out in this crowded market, banks need to offer personalized experiences that cater to each customer’s unique needs and preferences.

In the past, banks focused on providing standardized services that were easy to replicate across all customers. However, this approach no longer works as consumers demand more tailored solutions. Personalization allows banks to differentiate themselves from competitors by offering unique value propositions that appeal directly to individual customer segments.

Moreover, personalization is key to building trust with customers. By showing them that you understand their financial goals and aspirations, you can establish long-lasting relationships built on mutual understanding and trust.

Ultimately, personalization helps banks deliver better service while improving customer satisfaction levels – something every bank should strive for in today’s competitive landscape.

How personalization can benefit both banks and customers

Personalization in banking services is becoming a popular trend and it’s not just beneficial for customers but banks too. Banks can use personalization to provide targeted offers and messages, enabling them to increase customer engagement, retention rates, and revenue. By offering personalized experiences, they can also gain insights into customer behavior, preferences, and needs which they can utilize to improve their services.

Customers receive the benefits of improved user experience as well as better products that match their individual financial goals. A highly personalized banking app enables users to easily access information that is relevant to them while providing tailored advice on how best to manage their finances based on previous transactions or spending patterns.

The level of personalization offered by digital onboarding also reduces the time spent filling out paperwork at branches providing more convenience for customers. With all these benefits, it’s no surprise that personalizing banking experiences has become a top priority for many banks looking to stand out from competitors in today’s market.

Incorporating elements of personalization into banking services provide great value both ways- giving banks an edge over competitors whilst giving customers greater satisfaction with their financial provider.

The challenges of personalizing banking experiences

Personalizing banking experiences can be a difficult task for banks. One of the biggest challenges is gathering enough data about customers to personalize their experience without invading their privacy. Banks need to ensure that they are collecting the right data and using it ethically.

Another challenge is creating a seamless omnichannel experience. Customers expect consistency across all channels, whether it be online or in-person interactions with bank representatives. Banks must ensure their digital platforms work together seamlessly and provide customers with a consistent experience.

Furthermore, there is also the challenge of keeping up with changing customer preferences and behaviors. Personalization strategies that worked today might not work tomorrow as customer needs and expectations change over time.

Implementing personalized banking experiences requires significant investment in technology and resources by banks. This includes building new systems or updating existing software, training employees on how to use them effectively, hiring new staff members who have expertise in this field, etc.

Despite these challenges, personalizing banking experiences is critical for long-term success in today’s highly competitive market where digital onboarding has become increasingly important for attracting customers to use their services through mobile apps or other digital channels.

Ways to personalize banking experiences

Personalizing banking experiences is not just a trend but rather a necessity in today’s digital world. But how can banks achieve this? Here are some ways to personalize the banking experience for customers.

Firstly, banks can use data analytics and AI to gather information about their customers’ behavior patterns and preferences. This will enable them to offer personalized recommendations on products and services that match each customer’s individual needs.

Another effective way of personalizing the banking experience is by providing customized communication channels based on preference. Customers should be allowed to choose their preferred modes of communication such as email, SMS, or chatbot interactions so they receive information via their chosen medium.

Banks can also leverage technology like mobile apps for more personalized experiences. The app could include features such as budget tracking tools, virtual assistants, push notifications, and other value-added services all tailored towards the specific needs of each customer.

Moreover, offering multiple payment options at checkout points is an excellent way to personalize the experience since it allows customers flexibility in choosing how they pay for purchases with different methods suited individually for them.

With increasing numbers of people relying on digital channels due to Covid-19 restrictions; advanced digital onboarding processes have become necessary which allow new account openings without a physical presence in branches through a video KYC verification process.

By adopting these strategies mentioned above, banks can strengthen relationships with their customers while improving user engagement levels and brand loyalty thereby delivering an enhanced customized service leading to greater business success.

Conclusion

To sum up, personalization is the key to unlocking a better banking experience for both customers and banks. By understanding their needs and preferences, banks can create tailored solutions that cater to each customer’s unique situation. This not only improves customer satisfaction but also leads to increased loyalty, engagement, and revenue.

However, some challenges come with personalizing banking experiences such as data privacy concerns and technological limitations. Banks need to find ways around these obstacles so they can provide personalized services without compromising on security or efficiency.

Personalization in the banking industry is no longer just an option but a necessity if banks want to remain competitive in today’s digital age. By leveraging technologies like AI, machine learning, and big data analytics, banks can gain valuable insights into their customers’ behaviors which will help them deliver more meaningful interactions and personalized solutions.

So let us embrace this change towards personalized banking experiences – one where we have access to intuitive user interfaces of cutting-edge mobile apps that incorporate real-time transaction monitoring with seamless digital onboarding processes powered by advanced security systems. It’s high time for us all to say goodbye to outdated hardware-based methods of delivering financial products/services!

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com.

Omnichannel support is a customer service approach that involves integrating all communication channels into one seamless system.

Omnichannel Support for Financial Institutions – Dos and Don’ts

Posted on | by Signzian

Are you tired of your financial institution’s customer support limited to phone calls and emails? Do you wish there was a more efficient way for customers to get the help they need, no matter what channel they use? Look no further than omnichannel support! This approach allows financial institutions to seamlessly integrate customer service across multiple channels, providing a streamlined experience for employees and customers. In this blog post, we’ll explore the dos and don’ts of implementing an omnichannel strategy tailored to financial institutions. We’ve got you covered from AML/KYC compliance to customer onboarding. Let’s dive in!

What is Omnichannel Support?

Omnichannel support is a customer service approach that involves integrating all communication channels into one seamless system. This means that no matter how the customer chooses to interact with your financial institution, they will receive consistent and reliable assistance.

 For example, if a customer starts an inquiry through social media but then switches to email or phone call, omnichannel support ensures that their information and progress are carried over effortlessly between channels.

This approach has become increasingly popular in recent years as customers expect more personalized and convenient experiences from businesses. By providing omnichannel support, financial institutions can offer faster response times, higher satisfaction rates, and a competitive edge in the crowded banking landscape.

However, implementing an effective omnichannel strategy requires careful planning and execution. In the next sections of this article, we’ll explore the dos and don’ts of adopting this approach for your financial institution.

The Benefits of Omnichannel Support

Omnichannel support offers a multitude of benefits for financial institutions. First and foremost, it provides customers with a seamless experience across all channels, whether they prefer to interact in person, online or via mobile devices. By offering this level of convenience and accessibility, financial institutions can increase customer satisfaction and foster deeper relationships.

Another benefit is the ability to provide personalized service that meets individual needs. With omnichannel support, banks can collect data on each customer’s preferences and behavior across channels. This information can be used to tailor marketing messages or make product recommendations that are relevant to them.

Omnichannel support also improves operational efficiency by streamlining processes such as KYC (Know Your Customer), AML (Anti-Money Laundering) compliance checks, address validation and ID verification. These tasks can be automated through digital channels without compromising accuracy or security.

Implementing an omnichannel strategy helps financial institutions stay competitive in today’s digital landscape by providing a consistent brand image throughout all touchpoints. By embracing technology advancements that meet their clients’ expectations for easy access and excellent experiences from start to finish opens doors for greater loyalty from these consumers over time!

The Dos of Omnichannel Support

When it comes to implementing an omnichannel support strategy for financial institutions, there are certain dos that can help ensure its success. Here are some of the key things to keep in mind:

Firstly, do prioritize customer experience. Omnichannel support is all about creating a seamless and personalized experience for customers across multiple channels. This means ensuring that every interaction with your institution is consistent, efficient and user-friendly.

Secondly, do implement robust security measures throughout the onboarding process. From AML/KYC compliance checks to ID verification and address validation protocols, your institution should have strict procedures in place to mitigate fraud risks.

Thirdly, do invest in technology that supports omnichannel engagement. Whether it’s chatbots or mobile apps designed specifically for banking services, leveraging cutting-edge tech can enhance the customer experience while also making operations more streamlined.

Do measure performance regularly and adjust accordingly based on data insights. By tracking metrics like response times and satisfaction rates across different channels, you can identify areas where you need to improve your omnichannel strategy over time.

By following these best practices when implementing an omnichannel support approach for financial institutions, you’ll be well-positioned to meet customers’ expectations while driving business growth at the same time.

The Don’ts of Omnichannel Support

When it comes to implementing an omnichannel support strategy for financial institutions, there are some key mistakes that should be avoided. Here are the don’ts of omnichannel support:

1. Don’t overlook data security: While it’s important to provide a seamless customer experience across channels, data security should never be compromised. Financial institutions deal with sensitive information such as AML/KYC compliance, address validation and ID verification, so make sure all systems and processes are secure.

2. Don’t forget about training: Implementing an omnichannel strategy requires proper training for employees who will be using these channels to interact with customers. Failing to train employees can lead to inconsistent messaging or even errors in compliance.

3. Don’t ignore customer feedback: One of the benefits of an omnichannel approach is the ability to collect feedback from customers across different touchpoints. It’s important not to ignore this valuable input – use it as insights into your operations and adjust your strategies accordingly.

4. Don’t underestimate the importance of consistency: Consistency is key when it comes to providing a positive customer experience through multiple channels. Make sure branding, messaging and tone remain consistent across all platforms.

By avoiding these common pitfalls in implementing an omnichannel strategy for financial institutions, you’ll ensure a smoother process that delivers better results for both customers and your business overall.

How to Implement an Omnichannel Strategy

Implementing an omnichannel strategy can be complex, but it is essential for financial institutions that want to remain competitive. To successfully implement this approach, it’s important to start by understanding your customers’ needs and preferences.

Firstly, identify the channels that are most commonly used by your customers. This could include email, phone calls, social media platforms or chatbots. By knowing where they prefer to communicate with you, you’ll know which channels you should prioritize when implementing the omnichannel support.

Secondly, ensure that all of these communication channels are integrated into a single platform so that all customer interactions are recorded in one place. This will give agents a complete view of each customer’s history with your institution and allow them to provide personalized support based on their individual needs.

Thirdly, make sure you have the right technology in place to manage and track customer data across all channels. This includes tools such as AML/KYC compliance software or address validation systems for ID verification during customer onboarding processes.

Train your staff on how best to use these tools and encourage them to collaborate across different departments within the organization. By doing so, everyone will have access to the same information resulting in better service delivery and stronger relationships with clients.

Implementing an omnichannel strategy requires careful planning but ultimately leads towards increased efficiency and satisfied customers who feel valued by their financial institution’s personalized approach towards communication; making implementation a worthwhile investment for any business operating within banking or finance sectors today!

Conclusion

To sum it up, omnichannel support is a crucial aspect of modern banking and financial institutions. With the increasing demand for seamless customer experiences, providing personalized solutions across various communication channels has become more important than ever before.

By implementing an effective omnichannel strategy that focuses on addressing customers’ pain points and delivering tailored solutions that meet their unique needs, banks can improve customer satisfaction levels, and build trust and loyalty while also enhancing their reputation.

To ensure success in this journey towards omnichannel support, financial institutions must prioritize compliance with regulatory requirements such as AML/KYC processes, address validation, and ID verification to prevent fraudulent activities.

Adopting an all-encompassing approach to customer service through the integration of multiple channels into one cohesive platform that emphasizes personalization at every stage of engagement with customers will not only result in repeat business but also create lasting relationships between banks and their clients.

 

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com.

Generational Shift in Banking

The Generational Shift is Redefining Banking Industry

Posted on | by Signzian

In the world of banking, there’s a new kid on the block: Generation Z. While the industry has been adapting to millennial customers for some time now, Gen Z brings a whole new set of challenges and opportunities that banks can’t afford to ignore. But it’s not just about catering to younger generations – older customers also have unique needs and preferences that must be considered. In this blog post, we’ll explore the generational gap in banking and how it’s affecting the industry. 

What is the generational gap in banking?

The generational gap in banking refers to the differences in attitudes, behaviors, and expectations of different age groups regarding financial services. Each generation has unique values and experiences shaping their money management approach.

For example, Baby Boomers tend to prioritize stability and security over risk-taking. They may prefer traditional banking methods and are likelier to value personal relationships with bankers.

On the other hand, younger generations like Millennials and Gen Z are more inclined towards technology-driven solutions. They expect seamless digital experiences that allow them easy access to their finances on the go.

The rise of social media also plays a significant role in shaping these generational differences. Younger customers increasingly rely on peer reviews before deciding where they bank or invest.

Banks must recognize these diverging attitudes to cater effectively to all age groups. The key is finding a balance between high-tech offerings for younger customers while not alienating older ones who still value human interaction above all else.

How has the generational gap in banking affected banks?

The generational gap in banking has had a significant impact on the way banks operate today. With three distinct generations – Gen Z, Millennials, and Gen X – each having different preferences and expectations regarding banking services, banks must adapt their strategies to meet the diverse needs of these groups.

One major effect of this gap is that traditional brick-and-mortar banks are losing relevance among younger consumers who prefer digital experiences. This means that banks need to invest more heavily in technology to stay competitive.

Another consequence is an increased focus on digital identity verification and know-your-customer (KYC) processes. Banks need to be able to verify customers’ identities quickly and securely, particularly as younger generations become increasingly adept at fraud prevention measures.

Age verification systems have become critical for financial institutions looking to appeal to younger customers while adhering to regulatory requirements. By implementing robust age verification protocols, banks can ensure compliance with legal obligations and protection against underage account opening or usage.

The generational gap in banking presents challenges for traditional financial institutions seeking to remain relevant in an ever-changing industry. However, understanding the unique needs of different customer segments, developing innovative technologies, and implementing effective KYC/AML protocols tailored to young people’s lifestyles will help them succeed going forward.

Gen Z versus Millenials versus Gen X

There’s no denying that different generations have unique perspectives on banking. Gen Z, Millennials, and Gen X have different attitudes toward money management and financial institutions.

Gen Z, born between 1997 and 2012, are digital natives who expect convenience and instant gratification. They prefer online banking over visiting a physical branch and demand mobile apps with seamless user experience. This generation is also more open to alternative forms of payment, such as cryptocurrencies.

Millennials, born between 1981-1996, are known for valuing transparency in their banking services. They want to understand the fees associated with their accounts and often prioritize socially responsible investments. However, they may struggle with debt from student loans or credit cards.

Gen X represents those born between 1965-1980 who grew up without technology but adapted quickly after its introduction. They value stability in their bank accounts and stick with traditional banks rather than fintech startups.

Understanding the differences between these three generations can help banks tailor their services accordingly to serve each group’s needs better. From digital identity verification systems for Gen Z customers to offering debt counseling programs for Millennials struggling with student loans – each generation presents unique challenges that require tailored solutions from banks.

Conclusion

The generational gap in banking is a complex issue requiring banks’ careful consideration and attention. As digital natives like Gen Z continue to enter the workforce and demand more personalized digital experiences, it’s clear that traditional banks must adapt to stay relevant.

By implementing age verification systems and utilizing customer data to personalize their offerings, banks can bridge the generational divide and meet the needs of all customers – regardless of age.

Ultimately, by embracing change and staying on top of emerging technologies, banks can remain competitive in an ever-evolving landscape while providing exceptional service to customers across all generations.

 

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com.

Compliance in Banking

How To Make Compliance Your Bank’s Competitive Advantage

Posted on | by Signzian

Banking regulations are ever-changing, and staying compliant is essential for financial institutions, but it doesn’t have to be a burden. In fact, by leveraging compliance activities as a competitive advantage, your bank can increase its profitability and gain a leg up on the competition. In this blog post, we’ll look at how banks can leverage compliance to create an edge in the industry. We’ll discuss managing risk, using customer data safely, developing innovative products and services, and more—all while staying compliant with the law. So, if you want to make compliance your bank’s secret weapon, this blog post is for you!

Understanding compliance

Today’s consumers are looking for a banking experience that is personalized, convenient and offers value. In addition, they want to bank with an institution that understands their needs and is willing to work with them to find solutions. A recent study by Boston Consulting Group found that 43% of consumers would switch banks if their primary bank did not offer the digital capabilities they were looking for.

Banks must provide a superior customer experience to keep up with the competition. That starts with understanding compliance. Consumers expect banks to protect their personal information and comply with regulations. They also want transparency from their financial institution. They must know that their bank works in their best interest and protects their money.

Compliance is more than just following the rules. It’s about creating a culture of compliance within your organization. Everyone from the CEO to the tellers must comply with regulations. This can be achieved by establishing clear policies and procedures, providing training and education on compliance topics, and promoting a culture of ethical behavior.

When done correctly, compliance can be a competitive advantage for your bank. In addition, consumers will trust that you keep their best interests in mind and feel confident doing business with you.

The benefits of compliance in bank

The McKinsey Global Institute estimates that advanced analytics (AA) and artificial intelligence (AI) in banking could generate up to $1 trillion in annual economic value globally. Credit underwriting, fraud detection, and trade surveillance are some of the opportunities related to risk management. 

Banks are under pressure to do more to comply with rules and regulations in a world of increasing regulation. But, at the same time, they are looking for ways to improve their customer experience and grow their business. A compliant bank meets all the requirements of the regulators and provides an excellent experience for its customers.

There are many benefits of being a compliant bank:

  1. It allows you to avoid costly fines and penalties.
  2. It helps you build trust with your customers by showing that you are committed to protecting their information and meeting their needs.
  3. It can give you a competitive advantage in the marketplace by differentiating you from other banks that may not be as compliant.

Fourth, being compliant can help you attract and retain the best talent. Fifth, it can help you manage risk more effectively. And sixth, it can help you improve your bottom line.

So, consider these six benefits if you’re looking for ways to make your bank more compliant. They might make compliance your bank’s competitive advantage.

Compliance technology

Technology has always been crucial to compliance, from simple audits to more complex monitoring and analysis. But with the ever-changing compliance landscape, technology must constantly adapt to new regulations and threats.

That’s where compliance technology comes in. Compliance technology uses software and other tools to help organizations meet their compliance obligations. This can include everything from automating regulatory filings, tracking employee training, and monitoring customer interactions for signs of fraud or money laundering.

With the right technology, banks can meet regulatory requirements and gain a competitive advantage. By using technology to automate repetitive tasks, banks can free up staff time for more strategic work. And by using data analytics to identify risk areas, banks can proactively address potential problems before they arise.

When it comes to compliance, technology is your friend. Investing in the right tools can make compliance more uncomplicated, efficient, and effective—and give your bank a leg up on the competition.

Conclusion

Compliance is becoming increasingly important in the banking industry, and making it your bank’s competitive advantage can help ensure sustainable long-term success. By providing that your compliance strategy is up-to-date and effective, you can create an environment of trust with customers and regulators alike. Additionally, a clear understanding of regulatory requirements will enable you to adapt to any industry changes quickly, ensuring your unique competitive edge remains intact.

Identity Theft in Banking – Things you need to know!

Posted on | by Signzian

30% of consumers said that they had been victims of online identity theft is one of the surveys by Experian in July 2022. 

Identity theft is a serious problem, and with the rapid advancement of technology, it’s only getting worse. Every year, millions of Americans become victims of identity theft and financial fraud.

According to the FTC, identity theft and related fraud increased nationwide in 2021:

  1. More than 5.8 million fraud complaints were filed for the year, an increase of 19%.
  2. The financial losses from fraud increased by 77% from the previous year to more than $6.1 billion.
  3. Consumer identity theft complaints increased by 3.3% to just over 1.43 million.

While there are steps you can take to reduce your risk, it’s important to be aware of the tactics criminals use to gain access to your personal information. In today’s blog post, we will discuss how identity theft works in banking and what measures you can take to detect it. By understanding the methods criminals use and taking the necessary precautions, you can put yourself in a better position to protect yourself from potential identity theft.

What is identity theft?

Identity theft is when someone uses your personal information without permission to commit fraud or other crimes. Your personal information can include your name, Social Security number, date of birth, bank account numbers, credit card numbers, or other sensitive information.

1,434,695 identity theft complaints topped the FTC’s list of fraud complaints in 2021, accounting for about 24 percent of the 5,883,409 fraud, identity theft, and other complaints received. Imposter scams were the second most reported fraud category after identity theft, with 995,789 reports and $2.4 billion in losses—nearly double the $1.2 billion loss caused by the category in 2020.

Identity theft can happen in many ways: Phishing, smishing, spoofing, and vishing are some techniques Fraudsters use.

Phishing:

As a method of identity theft, phishing involves individuals unwittingly providing personal information that can be misused. Fraud is usually carried out by creating fake websites, emails, or texts that appear to be from a legitimate firm. 

On Feb 20th, 2023, a farmer from Rajasthan almost lost more than Rs 8 lakh to a cyber fraudster when his son clicked on a phishing link. In the past few years, cyber fraud cases have witnessed a significant rise. According to the EY report, 53% of respondents in India state that cybercrime and ransomware risk have increased in India in the last 1 year. 

Vishing:

Vishing (voice phishing) is an attempt where fraudsters try to seek personal information like Paytm Bank PIN, Paytm OTP, Card expiry date, CVV, etc. via a phone call. The miscreant acts as an employee from Paytm, the government, or a bank. He/she asks you for your KYC details. They will state various reasons, like reward points, free cashback, reactivation of account, etc., for this. These details are then used for accessing your account without your knowledge.

Smishing:

Smishing (SMS phishing) is when an SMS/Email/WhatsApp message is used to lure you to call back on a fraudulent phone number, visit fraud websites, or download malicious content via your phone. Fraudsters will send you SMS/Facebook Requests/WhatsApp messages to inform you that you’ve won some prize money, a cashback offer, or the like. They’ll ask you to share your Paytm account/Paytm Payments Bank account details. Unaware of what might happen, they will initiate fraudulent transactions using your account details once you do that.

How does identity theft happen?

There are a few ways that identity theft can happen in banking. One way is if someone steals your personal information, such as your Social Security or account number. They can then use this information to open new accounts in your name and rack up debt. 

Another way is if someone gains access to your bank account and makes unauthorized withdrawals. This can happen if your bank account number is stolen or if you have an online account that is not secure. 

Finally, identity theft can also happen if you receive a phishing email that looks like it’s from your bank. This type of email will try to get you to click on a link or download an attachment that will install malware on your computer. If you do this, the cybercriminal will have access to all of the information on your computer, including your banking information.

How can Banks Detect & Prevent Identity Theft?

The process of detecting stolen identities begins at the onboarding stage. Adding new customers can be risky for banks regarding digital onboarding – there is the need to satisfy regulations such as KYC (know your customer) and AML (anti-money laundering). These legal obligations must be obeyed to prevent any kind of financial fraud. Criminals often use false or synthetic IDs to deceive the process and open bank accounts, so confirming identities can be expensive – with costs reaching $35.2 billion in 2020. This is especially daunting for neobanks and challenger banks, who strive to make the customer onboarding experience quick and straightforward. 

With video KYC verification, banks can verify their customers’ identities remotely through a video call, which is quick, convenient, and reliable. As a result, businesses can detect potential fraudsters beforehand and eliminate the need for physical presence. 

Use Cases:

  1. By using video KYC, banks can onboard new users digitally via a video call, making the process more efficient and productive. 
  2. The real-time video call helps banks identify money laundering, identity theft, and terrorist financing while onboarding new users. 
  3. In any country where the Bank operates, they must ensure that their businesses comply with KYC & AML regulations. Signzy’s Video KYC verification helps businesses meet those regulations while avoiding being penalized.

Features: 

  1. Text Match is used to ensure PAN card data corresponds with Aadhaar records. Simultaneously, high-definition snapshots of the ID and video can be taken for comparison. 
  2. Documents no longer need to be stored since recorded videos, and captured documents can easily be retrieved. 
  3. Geo-Location capture and IP check detect Proxy or VPNs while scanning for spam or abuse reports in established blacklists. 
  4. End-to-end encryption is enabled for full data security, applying the most reliable security protocols.

Conclusion

Identifying identity theft and synthetic ID fraud starts with thorough identification verification. While most banks and financial institutions will have a robust KYC process that includes IDV, Signzy’s Video KYC will let risk managers work with real-time alternative intel and in-depth technical data points. 

The following are key advantages.

  1. Real-time enrichment is applied to all data.
  2. To save time and money, you can perform Video KYC checks.
  3. In the digital age, digital footprint analysis is becoming more important than traditional ID checks.
  4. You can catch more fraudsters by combining these with velocity checks and device fingerprinting.

Identity theft can be scary, and banks are one of the main targets for criminals trying to steal your identity. Through liveliness checks, image forensics, face matching, and randomized questions, Signzy utilizes artificial intelligence to perform comprehensive identity verification. The solution offers inherent safety by making the process directly between the bank, and the consumer and is completely paperless and contactless. 

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com.

Identity verification services — fueling the demand for safe gaming experience

How Online Gaming is becoming a soft target for Fraudsters

Posted on | by Signzian

We’ve all heard stories about fraudsters taking advantage of unsuspecting people through online gaming. However, what may surprise you is how often this happens and the extent of the damage it can cause. As more and more people turn to online gaming as entertainment, fraudsters also recognize this opportunity and are preying on its increasing popularity.

The proportion of New Paying Users (NPUs) in online gaming in India has grown at the fastest rate in the world, from 40% in 2020 to 50% in 2021. The number of paying players grew by 17% from 80 million in 2020 to 95 million in 2021, according to a report by EY FICCI (Federation of Indian Chambers of Commerce and Industry).

This blog post will discuss how online gaming is becoming a soft target for fraudsters and what measures can be taken to protect yourself against their malicious tactics. 

The rise in online gaming

In recent years, online gaming has become a popular pastime for people of all ages. But as the popularity of online gaming grows, so does the risk of fraud.

Fraudsters are increasingly targeting online gamers to steal their personal and financial information. They do this by setting up fake websites and game servers that trick gamers into giving up their login details or credit card information.

Some fraudsters also create fake game accounts and then use them to cheat other players out of their virtual possessions. Others may hack into legitimate game accounts and steal virtual currency or items.

Moreover, certain online gaming firms facilitate the trading of computer game items with traditional currencies like dollars, yuan, and pounds. This is called microtransactions and is seen in free-to-play games that give the option for digital purchases. Take, for example, Entropia Universe and Second Life offering purchasable products via their e-stores. More games have now started to entice gamers to make microtransactions by marketing loot boxes which are a selection of random in-game assets concealed until payment is made.

In another incident, it was reported on 31st January 2023 that there have been eight arrests in Noida for allegedly defrauding people with online gambling and betting apps. A total of Rs. 24 crores was frozen in various bank accounts, along with 193 mobile phones, 21 laptops, 416 checkbooks, 233 debit cards, and 21 point-of-sale devices.

The vulnerability seen in online gaming

According to a report by Kaspersky Lab, online gamers are increasingly becoming victims of fraud. The report found that in the first half of 2017, there was a 50% increase in the number of people who had their gaming accounts hacked compared to the same period in 2016.

There are several reasons why online gamers are particularly vulnerable to fraud. Firstly, many gamers use their real names and personal information when signing up for gaming platforms and services. This makes it easy for fraudsters to obtain this information and use it to commit identity theft or other types of fraud.

Secondly, gamers often make in-game purchases using credit cards or other payment methods. If a fraudster gains access to a gamer’s account, they can use this information to make unauthorized purchases.

Finally, gaming platforms and services are often targeted by phishing attacks. In a phishing attack, the attacker will send an email or message that appears to be from a legitimate gaming company or service. The message will usually contain a link that leads to a fake website designed to look like the real thing. Once on the fake website, the victim is asked to enter their login details or financial information. The attacker then uses this information to commit fraud.

To protect themselves from these attacks, gamers should only sign up for gaming platforms and services using secure passwords and payment methods. They should also be wary of any emails or messages that contain links, even if they appear to

The types of fraud in online gaming

The online gaming industry is becoming a soft target for fraudsters due to the amount of money and personal information exchanged daily. There are many different types of fraud being committed against online gamers, including:

  1. Credit card fraud: It is when someone uses another person’s credit card information to make unauthorized purchases in their name.
  2. Identity theft: This is when someone steals another person’s personal information (such as their name, address, date of birth, etc.) to open new accounts or make fraudulent charges in their name.
  3. Phishing is when someone contacts an individual via email, text message, or social media pretending to be from a legitimate company to get them to provide personal information or financial account details.
  4. Hacking is when someone gains unauthorized access to another person’s computer or gaming account to steal personal information or virtual goods/currency.

Final Thoughts

As online gaming continues to grow, it has become an increasingly attractive target for criminals looking to exploit players’ lack of knowledge and safety protocols. By understanding the risks associated with gaming and taking preventive steps like verifying the legitimacy of game providers, regularly changing passwords, avoiding public Wi-Fi networks, and installing updated anti-virus software on all devices used for gaming activities, gamers can greatly reduce their chances of becoming victims of fraudsters. With a little effort at prevention, gamers can enjoy their favorite activities without fear or worry.

Ensuring the digital gaming industry is secure from fraud is paramount for players. Not only does criminal activity damage a business’s reputation, but it can also greatly hurt its annual revenue. However, Artificial Intelligence (AI) can greatly help in this situation by being integrated into identity verification and AML screening systems. AI-powered solutions analyze a gamer’s behavior, flagging possible cheaters and stopping bad actors from making artificial accounts for illegal purposes. This ultimately means that comprehensive identity verification methods are the best way to prevent cheating.

At Signzy, we provide state-of-the-art quality AI-driven API products without needing a single line of code. The system is powered by thousands of AI algorithms that can render a good percentage of accuracy and real-time verification results in less than a second. 

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com.

GST Analytics help lenders make SME lending decisions

How GST Analytics help Lenders make SME Lending decisions?

Posted on | by Signzian

As the world moves ever closer to a digital economy, lenders are finding it increasingly difficult to make sound decisions regarding lending to Small and Medium Enterprises (SMEs). With GST analytics, lenders can now use data-driven insights to assess a loan’s risk accurately. In this blog post, we will explore the benefits of GST analytics for lenders and how they can use it to make better SME lending decisions. We’ll also look at how it can be integrated into a lender’s existing systems and processes to maximize its potential. Also, how it can help build customer trust and ensure that lending decisions are fair, accurate, and transparent.

What is GST Analytics?

GST analytics is a data-driven approach to decision-making that can help lenders better assess the creditworthiness of small and medium enterprises (SMEs). It is a cloud-based software platform. It helps lenders assess the creditworthiness of small and medium enterprises (SMEs) by leveraging data from the Goods and Services Tax (GST) network. As a result, GST Analytics allows lenders to make faster and more informed lending decisions by giving them real-time visibility into an SME’s financial health and business performance.

By understanding an SME’s past performance concerning GST compliance, lenders can predict future repayment behavior more accurately and make informed lending decisions.

In addition to helping assess creditworthiness, GST analytics can also help identify opportunities for improvement in an SME’s GST compliance. This information can be used to develop targeted assistance programs that can help SMEs improve their GST compliance rate and, as a result, their access to credit.

How can GST Analytics help lenders?

Small and medium enterprises (SMEs) are the backbone of any economy, and lending to them is crucial for economic growth. However, lending to SMEs can be risky, as they often don’t have the same level of financial transparency as larger businesses.

In addition to challenges arising from the wider business infrastructure, seven key challenges are associated with assessing credit risk. 

  1. Financial information – level of detail, reliability, timeliness
  2. Difficulty predicting future cash flow
  3. Accuracy or relevancy of rating models
  4. Process efficiency and system infrastructure
  5. Data, reporting, and audit requirements
  6. Problem loan management
  7. Business model sustainability

This is where GST Analytics can help. It can help lenders make informed and accurate lending decisions by providing detailed data and insights on SME financials. Here’s how:

  1. Detailed data on SME financials: It provides detailed data on SME financials, including revenue, expenses, cash flow, and more. This data can help lenders understand an SME’s financial health and assess their creditworthiness.
  2. Insights on SME Payments: It also provides insights on SME payments, including late payments, payment terms, and payment history. This information can help lenders assess an SME’s credit risk and make more informed lending decisions.
  3. Real-time alerts on repayments: GST Analytics’ real-time alerts notify lenders of any changes in an SME’s payment behavior. This allows lenders to identify potential red flags and take appropriate action quickly.
  4. Access to expert support: The team can provide support and advice when needed. This ensures that lenders always have access to the latest information and insights when making lending decisions.

What data is used in GST Analytics?

The GST Analytics solution uses data from various sources to help lenders make SME lending decisions. This data includes:

  • Financial data: This includes data on the financial performance of the business, such as revenue, expenses, profit and loss, and cash flow.
  • Tax data: This includes the GST paid by the business and any GST refunds received.
  • Transaction data: This includes data on the sales and purchases made by the business, as well as any payments made.
  • Customer data: This includes data on the business’s customers, such as contact details and purchase history.

What are the benefits of it for SME lending decisions?

GST Analytics is a powerful tool to help lenders make more informed and efficient small and medium enterprise (SME) lending decisions. By providing access to data-driven insights into the financial health of SMEs, GST Analytics can help lenders 

  1. assess credit risk, 
  2. identify opportunities and trends, and 
  3. make better-informed lending decisions.

GST Analytics can help lenders assess the financial health of an SME by providing key insights into their business operations, financial history, and creditworthiness. This information can help small businesses to provide lenders with a secure and verifiable trail of transactions in their supply chain. This will give a true picture of its financial health. As a result, this facilitates trade financing, which is the provision of loans against invoices for such micro and small businesses, since GST data can also be used to determine the creditworthiness and reliability of the other party.

In addition, GST Analytics can also help lenders identify opportunities and trends in the SME lending market, allowing them to take advantage of new business opportunities and stay ahead of the competition.

How to get started?

If you’re a lender looking to make more informed lending decisions for small and medium enterprises (SMEs), GST analytics can be a valuable tool. Signzy’s GST analytics helps lenders identify potential growth areas within their portfolios and establish competitive strategies to take advantage of those opportunities. With the use of GST Data, the entire process gets automated, and with the client’s consent, the entire GST history can be accessed. Thus, providing an estimate of the client’s creditworthiness and financial position within minutes!

Also, real-time access to GST data eliminates the need for excessive paperwork. With a 45% higher completion rate and 30% faster underwriting, our solution can help lenders to get 25% more approvals! Also, lenders can develop more effective marketing strategies and efficiently target customers with this information.

In addition to lenders and banks, MSMEs and other businesses benefit from leveraging GST data for credit underwriting by reducing business costs. Providing an opportunity to use authentic data eliminates the need for operational work, which reduces risk in lending to an incredible degree.

Fast-track loan approvals: The platform’s automated underwriting capabilities can help lenders to fast-track loan approvals for SMEs.

Make better use of data: With its powerful data visualization tools, GST Analytics can help lenders to make better use of data when making lending decisions about SMEs.

Conclusion

The GST marks a major milestone in the market reforms required by the Indian economy. The government is taking strides to regularize the financial setup, making several updates to the filing and implementation process, as reviewed by its committee. This has drastically changed SMEs’ operations, representing an essential juncture in India’s success journey. More revisions are to come as the system evolves.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.

You can reach out to our team at reachout@signzy.com.

Adaptive patient onboarding is a great way to provide the best patient experience. By taking the time to personalize

Turn the patient onboarding process into an adaptive experience!

Posted on | by Signzian

Are you still using a manual, paper-based onboarding process for your patients? If so, you’re certainly not alone. While this method has been the standard for many years, it’s increasingly becoming outdated and inefficient. Fortunately, there’s now an alternative that can make the entire process more efficient and engaging: an adaptive patient onboarding experience. In this blog post, we’ll look at why adaptive experience is superior to traditional methods and how you can begin implementing one in your practice today. We’ll also look at some of the best practices to help make sure your transition is seamless and successful.

What is patient onboarding?

Patient onboarding is collecting and verifying the information needed to welcome a new patient to your practice. This usually includes basic contact information, like the patient’s name, address, phone number, and email address. It may also have more detailed information, like the patient’s medical history, insurance information, and preferences for communication and care.

It aims to ensure you have all the information you need to provide quality care for your new patient. By collecting this information upfront, you can avoid delays and disruptions in care later on.

There are many different ways to collect the information needed for the process. For example, you may use paper forms, an electronic health record (EHR) system, or a combination. Whichever method you choose, it’s essential to ensure that your process is efficient and streamlined.

The patient onboarding process doesn’t have to be one-size-fits-all. Instead, you can tailor your approach to fit your practice’s and your patients’ needs. For example, if you see a lot of new patients each week, you should set up an online form that they can fill out in advance. Or, if you have patients with complex medical histories, give them extra time to complete their onboarding paperwork.

You can significantly impact your patients by making a few simple changes to your patient onboarding process.

The importance of a good patient onboarding process

A good patient onboarding process is important for several reasons:

  1. It helps ensure that patients are correctly introduced to the healthcare organization and understand their care expectations.
  2. It can build trust between the patient and the provider.
  3. It can reduce anxiety and stress for the patient and the provider.

How to make your patient onboarding process adaptive

When it comes to patient onboarding, making the process adaptive can go a long way in ensuring a positive experience for both the patient and the care team. Here are a few tips on how to make your patient onboarding process adaptive:

  1. Support patients through every step of the journey

From the moment a patient schedules an appointment to their follow-up visit, it is important to provide clear and concise information at every stage of their journey. This includes sending reminders about upcoming meetings, providing easy-to-understand instructions on what they need to do to prepare for their visits, and having dedicated staff available to answer any questions.

  1. Make use of technology

Many technology solutions can help streamline the patient onboarding process. For example, online registration forms can save time and reduce paperwork, while appointment reminders sent via text or email can help ensure patients remember their upcoming visits.

  1. Be flexible

Every patient is different, so not every onboarding experience will be identical. Therefore, it is important to be flexible and tailor the onboarding process to each patient’s needs. This could involve providing additional support for those with chronic conditions or disabilities and offering working parents alternative appointment times.

  1. Collect feedback and use it to improve

What are the benefits of an adaptive patient onboarding process?

There are many benefits of an adaptive patient onboarding process. By tailoring the approach to each patient’s needs, you can ensure they have a positive experience and are more likely to return for future visits.

An adaptive patient onboarding process can also help to build trust between the patient and the healthcare provider. Patients who feel they are being listened to and their needs are being met are more likely to be loyal to the provider and recommend them to others.

Finally, an efficient process can save time and money for both the provider and the patient. By streamlining the process and making it more efficient, you can reduce the overall cost of care while still providing high-quality service.

Conclusion

The global Artificial Intelligence in healthcare market size and share is expected to surpass $95.65 Billion by 2028. Adaptive patient onboarding is a great way to ensure you provide the best possible patient experience. By taking the time to personalize each individual’s experience, you can provide them with a seamless and efficient process. This will help reduce wait times, costs, and frustration from patients and staff. With the right tools in place, adaptive patient onboarding can ultimately improve care quality, better customer satisfaction score ratings, and tremendous overall success for your medical practice.

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

Visit www.signzy.com for more information about us.
You can reach out to our team at reachout@signzy.com

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